Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools User Testing 95

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

AUGUST 15, 2023

This is the question this article explores, so if you’re after the answer, you’re in the right place. TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. Custom events tracking in Userpilot. Let’s get right to it!

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What is B2B marketing?

B2B 98

B2B User Testing Research Software Analytic Tools 98

The Product Coalition

JUNE 17, 2020

For a messaging app it might be sending one message. Perhaps you have a job searching tool, which users would be inclined to uninstall when they land their dream job. NPS & CSAT Score Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) are great ways to measure the sentiments of your users.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Product Management Product Manager 98

Userpilot

NOVEMBER 29, 2022

Greet new users with welcome screens and collect important user data. Give new users a good impression by greeting them with a welcome page containing a nice, personalized message. Apply gamification to your product tours to improve user engagement. This motivates users to further explore your product.

Feedback Software 95

Feedback Software Analytic Tools Research Software Onboarding KPIs 95

Userpilot

OCTOBER 23, 2022

How do you not only attract new customers to your business but then turn them into repeat customers that keep sending money your way? In this article, we’ll cover: The benefits of having repeat customers in your business. How to calculate your repeat customer rate. Let’s get started.

Feedback Software 89

Feedback Software User Testing Customer Feedback Customer Experience 89

Userpilot

SEPTEMBER 28, 2022

This article is for you if you wish to deliver top-notch experiences but are not sure how. Customer experience is the sum of a customer’s perception after direct or indirect interactions with your brand. Why should SaaS companies aim to improve customer experience and customer satisfaction?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

AUGUST 31, 2022

The Raving Fan Metric (RFM) is used to determine what percentage of users are fans. It’s similar to customer loyalty and can thus be measured through NPS surveys. NPS is short for Net Promoter Score, a standardized metric for measuring customer satisfaction and brand loyalty. Again, another example from Asana.

Feedback Software 83

Feedback Software User Testing Customer Experience Onboarding KPIs 83

Userpilot

SEPTEMBER 29, 2022

Build virtual communities for your customers. Collect customer feedback at multiple touchpoints and act on it. Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. 17 B2B customer engagement strategies for each stage of the user’s journey.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

FEBRUARY 21, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your UI and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Intercom, Inc.

MARCH 29, 2022

We have over 25,000 customers, and now have over 600 million end users actively using Intercom every month. And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We are operating at internet scale.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. The latter can help reduce CAC, lower customer support and success costs, and generate higher customer satisfaction. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 20, 2023

This article examines the necessary features for the perfect interactive user guide tool and helps you select the best fit for your company’s needs and budget. In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 24, 2023

This article will outline the essential features of an interactive user guide tool and recommend the optimal choice for your business needs. TL;DR An interactive user guide is a great way to teach people about your product. Users just get access to help, when they need it. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52