Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. We chatted on the phone and then I realised that I’m asked this question so often that it seemed a good idea to condense my thoughts into an article. I’ve been building digital products for nearly a decade now. So, I did, and this is it.

Feedback Software 107

Feedback Software Product Management Product Manager User Testing 107

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Blog articles are the most popular format for content marketing but that doesn’t mean you have to limit yourself to that medium.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JANUARY 26, 2023

In this article, we cover: What SaaS customer onboarding is and why it’s important. Greet new customers with welcome messages – it humanizes the onboarding process. Greet new customers with welcome messages The onboarding process starts from the minute a user lands on your product for the first time.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for primary onboarding: Greet users with welcome messages. Among the examples are videos , case studies, documentation articles, and webinar recordings.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. We chatted on the phone and then I realised that I’m asked this question so often that it seemed a good idea to condense my thoughts into an article. I’ve been building digital products for nearly a decade now. So, I did, and this is it.

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82

Userpilot

SEPTEMBER 14, 2022

Whichever side of the spectrum you fall, this article will show you common SaaS billing dark patterns and how to avoid them through proper communication. Coursera has a free version that allows users to learn without getting certificates. Reach out to them via different channels to ensure they don’t miss your messages.

Customer Experience 98

Customer Experience User Testing Banking Technical Review 98

TIBCO - Thought Leadership

SEPTEMBER 7, 2020

This article from Harvard Business Review lays out 10 steps that will help you navigate and improve your organization’s cultural shift. Choose a Messaging System for a Truly Digital Enterprise . Read this whitepaper that details many of the messaging solutions out there to help you make the right choice.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Certifications 52

Userpilot

MARCH 11, 2022

This article is divided into sections to cover a curated list of different types of resources: Best product management tools. launch new features to the right user segment with contextual in-app messaging. Userpilot releases high-quality articles with actionable content. Must-read articles. Must-read articles.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

MARCH 16, 2023

In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience. Onboarding welcome email: Follow up on your in-app onboarding process with a message directly to your customers’ inboxes. Let’s get into it!

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Offer diverse formats of content such as articles, video tutorials and webinars to make sure every person will find support in a way that works for them.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

The Product Coalition

OCTOBER 13, 2021

In the article, I’ll cover the most significant mobile software testing types to bear in mind on the digital transformation journey. messages, calls or notifications, screen-locking or sleep modes, alarm clocks, and more) and resumes to its previous state. One of the ways is to focus more on software quality.

User Testing 118

User Testing Product Research Testing Weak Development Team 118

The Product Coalition

JUNE 2, 2020

Do you want to get this article in your inbox? As we will use Liberating Structures frequently during the remote agile event, I point to an article series covering Liberating Structures for Scrum. My solution to this challenge is going the extra mile regarding the remote agile event planning.

Agile 78

Agile Events Certifications Document 78

Userpilot

SEPTEMBER 30, 2022

In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? In the same vein, celebrate successes and milestones with UI elements such as certificates, badges, and happy characters. The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

The Product Coalition

JUNE 17, 2020

For a messaging app it might be sending one message. Check out our certifications here. This article was also published on The Product Management Blog. What many product people try to do is determine a minimum action taken to get value from a product. Are you interested in Product Management? Looking for a good read?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Product Management Product Manager 98

Userpilot

OCTOBER 23, 2022

In this article, we’ll cover: The benefits of having repeat customers in your business. Take measures to prevent involuntary churn: send in-app messages , email reminders, and notify clients of payment failure with notification banners. Then, reach out to detractors with personalized messages and offer help to retain them.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

The Product Coalition

FEBRUARY 11, 2021

Your marketing messages could be falling on deaf ears as a new generation enters your core target market. If you’ve ever cancelled a subscription before, you’ve most likely been on the receiving end of a ‘we’re sorry to see you go’ message, along with a short survey about why you’ve decided to cancel. Check out our certifications here.

Data Visualization 89

Data Visualization User Testing Customer Experience Customer Feedback 89

The Product Coalition

JULY 18, 2020

According to Gainsight , Customer Success can use the data to make more proactive recommendations to customers, Marketing can use it to tailor their messaging, and Sales can use it to identify the right time to contact a prospect. Check out our certifications here. This article was also published on The Product Management Blog.

Data Visualization 102

Data Visualization Analytic Tools Research Software User Testing 102

Indicative

MAY 25, 2018

That was the message of Indicative CEO Jeremy Levy’s session on “Deciding by Data,” which is also the theme of podcast he hosts. Jewell added that employers are also in a position to accept alternate education certificates, which could help open doors for those who were unable to gain skills through traditional schooling.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Userpilot

FEBRUARY 20, 2023

In our article, we aim to help you make the decision. For example, this could be 1) logging in 2) inviting a teammate, and 3) sending them a message. Pendo vs Amplitude? Which of them should you choose to generate growth insights for your product? This is a serious dilemma. How does this sound? Ready to dive in? Pendo Segments.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

SEPTEMBER 29, 2022

Engage customers with in-product messaging. Our focus in this article is to help you improve customer engagement, not necessarily CX (although that’s often a de facto benefit). Gamification elements you can use include badges, certificates, celebration modals, etc. Engage customers with in-product messaging.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

AUGUST 31, 2022

Improve customer service by creating a resource center with a variety of self-help guides, including micro videos , knowledge base articles, interactive walkthroughs, webinars, etc. Some gamification ideas: reward customers with badges, certificates, discount points, etc. Adding humor to your error message humanizes the product.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

The Product Guy

MAY 7, 2020

This is my motivation behind writing this article. This article explores multiple aspects of product management. Mushrooming of training sessions and certifications on PM reflects the situation quite well. . I hope this article helps you understand the various aspects of the role in order to be a successful Product Manager.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

FEBRUARY 21, 2023

In this article, we look at each product's key features, use cases, strengths, and limitations. If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. We also look at Userpilot as an alternative to these two tools.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

eG Innovations

FEBRUARY 17, 2020

You can also control the user session using Session Control, providing you the ability to log off a session, disconnect it, send the user a message, or shadow the session, which uses Windows Remote Assistance to interact with the user’s Citrix session. SCOM Management Packs for Citrix.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

UX Studio: Product Management

JANUARY 8, 2021

If you search for the top app designing companies online, you will notice multiple articles listing different agencies. Besides, in this article, we provide you exclusive tips on: How to choose the right app design company to work with. Message us , and we will be in touch with you to arrange a consultation with our experts.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Intercom, Inc.

MAY 18, 2022

With this data you can personalize every interaction on your site – send targeted messages by segment, personalize campaigns, view customer interactions and chat history, or even automate your chatbots by training them to recognize frequently asked questions. JavaScript. Learn more about your customer behaviors with our JavaScript API.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

MARCH 29, 2024

In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. HubSpot implements certification programs to drive brand activation. This will enable you to tailor your messaging to their specific needs. Let’s dive in!

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. What is WalkMe? Which features does it offer to product teams ? How much does it cost? Let’s dive in, shall we?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 2, 2022

In this article, we’ll look at various customer training tools available on the market. You can include different content formats in your help widget —video, in-app flow triggers, webinars, articles, feedback, etc. Its help center feature is quite robust and allows you to embed articles seamlessly on any web page.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Look no further! How to track customer experience metrics.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. Drive upsells and cross-sells with contextual in-app messages. Online courses with certificates for extra motivation. And does it work with the product-led growth model? A resource center in Userpilot.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

DECEMBER 10, 2022

In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? The user interface can provide feedback in the form of loading pages, error messages, preloaders , etc. Use celebratory modals, badges, points, or even certificates to drive users to the finish line.

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

Userpilot

NOVEMBER 29, 2022

Give new users a good impression by greeting them with a welcome page containing a nice, personalized message. A common personalized messaging technique you can adopt here is addressing users by their first name; or based on the pricing plan they are on. Greet new users with welcome screens and collect important user data.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

SEPTEMBER 28, 2022

This article is for you if you wish to deliver top-notch experiences but are not sure how. Now we get to the meat of this article. Include different content formats to make your center rich and engaging— videos , case studies, knowledge base articles, etc. Here’s what it looks like: Asana’s funny error message.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

eG Innovations

DECEMBER 16, 2021

How much information and how many warning messages were received for each event type by the target VMware App Volumes Manager? How many error messages were received for each event type? Instant access to the details of warnings or errors e.g., SSL certification problems and potential misconfigurations such as disabled certificates.

Data Visualization 52

Data Visualization Reporting Tools Certifications Product Research 52

Userpilot

MARCH 21, 2023

The landing page best practices highlighted in this article will help you optimize conversion rates and acquire new customers with efficient landing pages! Their Confluence landing page has short text, easy-to-read copy, no jargon, and uses powerful-yet-concise messaging.

Analytic Tools 52

Analytic Tools Research Software User Testing Data Visualization 52

Userpilot

JANUARY 7, 2021

After reading this article you will be ready to gamify your own onboarding experience but please whatever you do, do not follow Cyberpunk 2077’s example. Hubspot has created an entire certification program around the different product in its marketing suite using badges: Source: HubSpot. So what were the results?

Onboarding KPIs 85

Onboarding KPIs Research Software Feedback Software User Testing 85