Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 82

User Testing Product Research Customer Experience User Experience 82

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 93

Userpilot

OCTOBER 4, 2022

Along with numerous operational metrics (cost per acquisition) and business metrics (revenue per month), you should also pay attention to user experience metrics. These help you understand: how users feel about your product. whether or not the user interface is easy to use. how much time users spend on a feature.

Customer Experience 78

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 78

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. Positive UX differentiates products, prevents dissatisfaction-driven churn, and validates decisions through data-driven insights.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. It’s also not the same as user experience.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools Product Research 97

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? That’s exactly what I’m going to cover in this article. Customer Satisfaction Score (CSAT).

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 90

Customer Experience User Testing Analytic Tools Feedback Software 90

Userpilot

DECEMBER 7, 2023

Data is the backbone of modern marketing. Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. To adopt a data-driven approach, you’ll need to first understand your business goals.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? What makes GPT-3 unique is the sheer size of the data it was trained on.

ChatGPT 115

ChatGPT Customer Experience Research Software Artificial Inteligence 115

Userpilot

FEBRUARY 29, 2024

Data collection – use tools that automatically track and collect usage data Perform analysis – what is the usage data telling you about the feature adoption rate? Apart from these steps, here are proven best practices to improve your feature usage analysis: Segment users for a more relevant analysis.

Data Visualization 90

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 90

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 83

Customer Experience User Experience User Testing Customer Feedback 83

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? In this article, we’ll cover: What is screen complexity? User-friendly design converts potential visitors into buyers.

Customer Experience 82

Customer Experience User Testing User Experience Data Visualization 82

Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. What is event data?

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Events 89

Userpilot

JUNE 14, 2023

You want to ask the right questions in the right way to extract meaningful user sentiment insights. In this article, we will delve into the potential of product feedback survey templates and a comprehensive collection of them. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services.

Product Research 95

Product Research Feedback Software User Testing Customer Feedback 95

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 101

Customer Feedback User Testing Feedback Software Product Research 101

Userpilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. You can make the onboarding experience less stressful by simplifying the signup and KYC processes. Collect only necessary data and keep requests to a minimum on each page.

Onboarding KPIs 101

Onboarding KPIs Customer Experience Feedback Software User Testing 101

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction.

Data Visualization 97

Data Visualization Reporting Tools Customer Experience Customer Feedback 97

Userpilot

NOVEMBER 30, 2022

You need to build based on valuable customer data. In this article, we’ll break down the process. You can improve conversion rates by reducing friction, boost customer satisfaction throughout the customer journey, and improve customer loyalty – hopefully driving word of mouth and spreading brand awareness.

Data Visualization 96

Data Visualization Customer Experience Feedback Software Analytic Tools 96

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. User persona example.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Research Software 95

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Let’s dive in!

Roadmap 97

Roadmap Customer Experience UX Product Research 97

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. But where do you start from, what data points should you track, and how can you leverage these insights? This article helps answer core trend analysis questions.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Review feature usage data. Usability features : These features enhance your product’s ease of use and overall user experience.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Weak Development Team 93

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 89

User Testing Customer Feedback Feedback Software Product Research 89

Userpilot

NOVEMBER 30, 2023

Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. This article provides a step-by-step guide. A detailed audit reveals the state of your platforms, showing your weak points and conversion drivers. Feature tagging on Userpilot.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 93

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

JUNE 7, 2023

It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask. Feature request survey to understand users’ needs regarding your product.

User Testing 87

User Testing Customer Feedback Product Research Feedback Software 87

Userpilot

JANUARY 28, 2024

Looking for micro survey templates to collect quick user feedback? This article guides you through important surveys to implement across the customer journey. Focusing on surveying one aspect of your product and user experience at a time gives you precise user feedback at each journey stage.

User Testing 80

User Testing Customer Feedback Product Research Feedback Software 80

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create different formats of resources.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Feature tag event data with Userpilot.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 99

Analytic Tools Data Visualization Feedback Software Research Software 99

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

UX Planet

FEBRUARY 1, 2024

User experience (UX) design is centered around creating products that not only meet users’ needs but also provide a seamless and enjoyable experience. To achieve this, it’s crucial to identify and address pain points — those areas where users face difficulties, frustrations, or challenges.

User Testing 94

User Testing Research Software Product Research Customer Feedback 94

Userpilot

OCTOBER 30, 2022

It’s crucial to maintain track of customer needs and even exceed their expectations if you want to take a customer-centric approach to growth. In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them. What is customer analytics?

Data Visualization 94

Data Visualization Analytic Tools Customer Feedback Feedback Software 94

The Product Coalition

JANUARY 3, 2023

Here’s a cheat sheet of the content we are going to cover in this article: Definition of usability testing Usability testing is the process of evaluating a product, such as a mobile app, website, or piece of software, to determine how easy and efficient it is for users to accomplish their desired tasks.

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Research Software User Testing Product Research Testing 131