Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place. Let’s get right to it!

Product Research 93

Product Research Customer Feedback Data Visualization User Testing 93

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. By improving retention and loyalty, you increase the customer’s lifetime value.

Data Visualization 96

Data Visualization Analytic Tools Research Software User Friction 96

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Many companies lack differentiation strategies and drive product development by copying competitors. As companies scale, they often cannot satisfy customer needs equally well. Fake door test.

Analytic Tools 101

Analytic Tools Feedback Software Product Research User Testing 101

Userpilot

JANUARY 14, 2023

These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Successful SaaS products satisfy user needs and realize organizational business goals. To choose the best in-app experiences for your users, A/B test them. Use in-app messages to drive engagement.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! To evaluate your in-app messages, use flow analytics. To further improve the new feature, collect user feedback via in-app surveys. You can reach out to them with an in-app message and invite them to take part in the test.

Product launches 98

Product launches User Testing Product Research Analytic Tools 98

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. In practice, this means more customers signing up for free trials, booking demos , experiencing the Aha! Awareness stage During this marketing funnel stage, the potential customer finds out about the product. How do you create a robust product funnel for your SaaS?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Onboarding KPIs 97

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. The average revenue per user. Customer loyalty. Overall customer satisfaction.

User Testing 95

User Testing Feedback Software Data Visualization Customer Feedback 95

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. The main differentiator is the target audience. Sounds ridiculous? Userpilot’s knowledge base.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

DECEMBER 12, 2022

Types of user engagement metrics to track using the engagement dashboard are but are not limited to: Product usage metrics: product onboarding engagement rate, product activation rate , time to value, user engagement score, product stickiness, etc. Customer satisfaction score (CSAT): This metric is similar to NPS but more short-term.

Data Visualization 97

Data Visualization Onboarding KPIs Dashboard User Testing 97

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), price matching, undercutting, or differentiation)?

ChatGPT 101

ChatGPT Data Visualization Onboarding KPIs Research Software 101

Roman Pichler

JANUARY 8, 2019

For revenue-generating products, you should also investigate if the product is still effectively differentiated: Do users have a compelling reason to choose it over competitors’ offerings? Then try to quantify these benefits and compare them to the discovery investment required.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. To improve your company valuation, reduce churn by optimizing the customer journey , use feedback to improve customer experience, optimize your pricing strategy, focus on account expansion , and leverage product virality for customer acquisition.

Feedback Software 102

Feedback Software Analytic Tools Research Software Data Visualization 102

The Product Coalition

AUGUST 2, 2020

Different customers have different challenges and needs. While the underlying content may be the same, the messaging can be wildly different. One problem my team ran into in the early days was not communicating effectively with any type of customer. What does success look like and how do you measure it?

Data Visualization 95

Data Visualization Customer Experience Customer Satisfaction Engineering 95

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. Next, you have to dig into your potential customers: Who are they? Use in-app surveys to collect customer feedback.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

JULY 24, 2023

In this article, we take a deep dive into the technicalities of a product launch. An effective product launch checklist includes the following: Define your target audience and build out your user personas. Conduct market research to identify competitors and determine avenues for product differentiation.

Product launches 95

Product launches User Testing Product Research ChatGPT 95

CardBoard

AUGUST 18, 2023

This article is your guide to answering those questions. We’ll dive into the world of product metrics, explore examples of product quality metrics, discuss how to measure product value, and differentiate between product metrics and growth metrics. We’ll also provide a list of tools you can use to track these metrics.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

UX Studio

OCTOBER 11, 2022

It’s no longer an option to offer your customers mediocre digital customer experience. In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? Increased customer satisfaction.

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. Let’s get to it!

Data Visualization 95

Data Visualization Feedback Software Customer Experience Customer Feedback 95

Userpilot

MAY 19, 2022

User experience has different elements: usability, value, adaptability, and desirability. User testing allows you to gather feedback and check how efficient the product is while measuring customer satisfaction. This allows you to gather feedback and check how efficient the product is while measuring customer satisfaction.

Customer Experience 90

Customer Experience User Experience User Testing Customer Feedback 90

Userpilot

OCTOBER 21, 2022

If you're after the answers to the questions, you're up for a treat because that's what we're exploring in the article! Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. Customer retention.

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. It helps the customer understand your product and how it can satisfy their needs. It can give you an edge over competitors.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

AUGUST 18, 2021

You can use these insights to proactively deploy in-app experiences to relevant customers and increase retention, customer lifetime value while reducing customer churn and improving customer experience overall. For SaaS companies, the quality of the product is the true differentiator. customer satisfaction score.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Customer Feedback 98

Usersnap

JUNE 27, 2023

But for startups, the challenge of finding 100 willing beta users can feel like an insurmountable obstacle. In this article, we’ll unveil the secrets of beta testing and unveil game-changing strategies to redefine your approach to product launches. Social media Social media is an invaluable tool for finding beta testers.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This article will equip you with all the necessary knowledge about: types of data can be tracked. tools to use to capture user clicks. what to do with the data you collect.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Gainsight

MAY 8, 2019

This is where you’re actually interacting with your users as they’re inside of your product. With Gainsight PX, you can utilize: Guides and walkthroughs to introduce new features or onboard a new user into the platform. Dialogs to display relevant messages when a user triggers specific behavior. Customer Effort Surveys.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

UX Studio

SEPTEMBER 20, 2018

Want to learn more about user onboarding best practices? Our users couldn’t find what they wanted easily or differentiate the core lessons from the practice exercises. It affected the onboarding experience and customer retention, so the churn rate as well. We managed to solve most of the user problems. The problem.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Usersnap

JULY 18, 2022

The types of floating action buttons, as well as what they are and how they help digital products get closer to customers and help them (not just for customer feedback), is the topic of this article. ?? For example, copy and paste would be in a toolbar while posting a message is a floating action button. Icon button.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Userpilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users.

Analytic Tools 96

Analytic Tools Research Software Customer Communications Data Visualization 96

Userpilot

FEBRUARY 22, 2024

It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy. TL;DR SaaS customer support is the process of assisting customers who use your product.

Feedback Software 91

Feedback Software Analytic Tools Customer Feedback Customer Experience 91

Intercom, Inc.

SEPTEMBER 23, 2021

We’ve gathered a list of articles, videos, and podcasts you can check out: Shep Hyken on fostering the cult of the customer. 2021 Achieving Customer Amazement survey report. The Ultimate Guide to A+ Customer Service with Shep Hyken & Brandon Steine. Caught your interest? We’re going to get out of here on time.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Unclear messaging. Unhelpful support staff.

User Friction 104

User Friction Customer Communications Analytic Tools Feedback Software 104

Userpilot

DECEMBER 6, 2023

Our article will help you decide. TL;DR Experience-led growth (ELG) is a business strategy prioritizing outstanding customer experience as the main driver of growth. Just like product-led and marketing-led growth, it recognizes the importance of retaining customers to achieve sustainable growth. Let’s dive in!

Analytic Tools 85

Analytic Tools Feedback Software Customer Experience Data Visualization 85

Userpilot

AUGUST 15, 2023

In this article, we’re going to make sure that doesn’t happen. Our powerful product adoption platform enables you to segment users and deploy a range of customizable in-app messages , and gather in-app feedback using ready-made survey templates. Book a demo with our team to learn more. What is a product launch plan?

Feedback Software 90

Feedback Software Research Software Analytic Tools Product launches 90

Userpilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run.

Feedback Software 96

Feedback Software Analytic Tools Customer Feedback Customer Experience 96

Userpilot

OCTOBER 6, 2022

Setting up a diverse range of customer communication channels will help you collect a variety of insights throughout the customer journey and reduce the strain on your agents. In-app messages are personalized notifications like modals , checklists , and tooltips that appear to users when they do something inside your app.

Customer Communications 92

Customer Communications Feedback Software Research Software Analytic Tools 92

Userpilot

JULY 20, 2023

A great customer self-service portal should be easy to navigate, provide content in multiple formats, show personalized content, and be accessible from any channel or device. Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. Article analytics.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98