Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 82

Customer Experience User Testing Data Visualization Feedback Software 82

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. That’s what this article explores. Analyzing customer journeys across all channels allows teams to remove friction that stops users from progressing down the funnel.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 95

The Product Coalition

JULY 29, 2022

Yes, that is what we are going to do in this article. In fact, the survey reports published on ML by the German company Statista forecast that by 2025, the ML market is estimated to grow from 22.6 It also states that ML constitutes the largest segment of the AI market. billion U.S. dollars to almost 126 billion U.S.

Artificial Inteligence 176

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 176

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. An increasing customer churn rate is a sign of a flawed product or service that is leaving customers dissatisfied. There are two main types of churn, namely, customer churn and revenue churn. What is the customer retention rate?

Product Research 80

Product Research Data Visualization Feedback Software Analytic Tools 80

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. Nearly 85% of marketers now use AI to write content. Want to know the best part?

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Reporting Tools 71

Userpilot

JANUARY 16, 2024

Customers trust real customer reviews just as much as recommendations from friends and family. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Userpilot NPS survey example.

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Systems Review 99

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. Customer research questions using a welcome screen. Building market survey with Userpilot.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Data Visualization 91

Userpilot

JULY 27, 2021

Passives might be the best candidates your success team should reach to and drive customer expansion. Use Userpilot to build in-app NPS surveys without coding, analyze responses and launch in-app experiences meant to improve customer satisfaction and drive growth. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. The best solution is to ask them directly.

Feedback Software 89

Feedback Software User Testing Customer Feedback Analytic Tools 89

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Don't worry, we've got all the answers.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? Segment users based on their jobs to be done to give engagement a boost.

User Testing 94

User Testing Customer Experience Customer Feedback Feedback Software 94

Intercom, Inc.

JANUARY 30, 2019

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. With the release of Custom Bots and Answer Bot last year, our bots are helping us grow our business – just like our customers. Automating our sales and marketing. Maybe you wonder if we practice what we preach ??.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Nicereply — measure customer support user satisfaction.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Product Research 89

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 104

Feedback Software Customer Feedback Customer Experience User Testing 104

UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Hi there, I was looking into Google Analytics 4 and found an article by Alice Emma Walker. So, I decided to write this article. It’s six years old. Let’s call this account Crito.

Data Visualization 89

Data Visualization Analytic Tools User Testing UX 89

Userpilot

AUGUST 13, 2023

These are the key questions we cover in the article. To avoid it, involve a diverse group of stakeholders, including customers, to ensure more objective and customer-centric prioritization. This enables the team to have a better chance of delivering a positive user experience and increasing customer satisfaction.

Data Visualization 90

Data Visualization User Testing Customer Experience Feedback Software 90

Userpilot

JUNE 14, 2021

Are you looking to build a solid marketing automation strategy and don’t know where to start? In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Product Talk

DECEMBER 13, 2023

They started with a simple customer satisfaction rating, asking people to rate how helpful the tool was. They also tracked what Thomas refers to as “blunt measures”—things like the numbers of users logging in or not. But it doesn’t meet the goal that ended up tracking the behavior of external users.”

Data Visualization 246

Data Visualization Analytic Tools Reporting Tools Technical Review 246

Userpilot

JULY 25, 2022

high retention) users from signup. Some of the most common onboarding challenges are high user churn, low feature adoption , poorly converting marketing emails, support issues, and users failing to reach the activation point. Activation means new customers are starting to experience value from your product.

Feedback Software 89

Feedback Software Onboarding KPIs Analytic Tools User Testing 89

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. The conversion rate typically decreases as users go deeper into the sales process. Poor product-market fit.

Data Visualization 96

Data Visualization User Testing Analytic Tools Feedback Software 96

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing 82

User Testing Customer Experience Customer Feedback Feedback Software 82

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. For example, ensuring customers take product demos seamlessly is part of CX.

Customer Experience 86

Customer Experience User Testing Analytic Tools Feedback Software 86

Userpilot

APRIL 7, 2023

It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. Let’s start!

Customer Feedback 75

Customer Feedback Data Visualization Feedback Software User Testing 75

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 87

Customer Satisfaction Product Research Feedback Software Customer Feedback 87

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Research Software 94

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. In this article, we unlock the best ChatGPT prompts to elevate your product management process. create content, and more.

ChatGPT 91

ChatGPT Data Visualization Onboarding KPIs Research Software 91

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. Covers common valuation mistakes. Book the demo!

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 92

Analytic Tools User Testing Customer Feedback Feedback Software 92

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business.

Feedback Software 92

Feedback Software Analytic Tools Research Software Product Research 92

UX Studio: Product Management

JANUARY 25, 2022

In this article, we will talk about the top web design companies in Manchester and beyond. Since 2013, we’ve been working with rising startups and established tech giants, like Google, HBO, and Netflix, just to name a few. This article covers the peculiarities of working with web design companies in Manchester.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Let’s dive right in!

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Usersnap

SEPTEMBER 21, 2021

A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys. What you’ll get from this article ???? What Is Customer Segmentation?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. That's exactly what I'm going to cover in this article, so read on. Here's how the customer lifecycle might look in SaaS. In short- AARRR.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 1, 2021

We all have own unique, individual needs, and in a competitive market, we expect the businesses who serve us to be mindful of our desires. As Jake's story shows, sometimes two customers of the same product can have very different needs and use cases. ." How to create a personal touch when you onboard new users.

Analytic Tools 107

Analytic Tools Feedback Software User Testing Data Visualization 107

Userpilot

MAY 30, 2023

Every successful product marketer has at some point wondered how to create a persona. Good user personas are critical to any successful product marketing campaign. They help you decide what product or service to prioritize, streamline your advertising and marketing, and better connect leads with their goals and pain points.

Data Visualization 96

Data Visualization Analytic Tools Research Software User Testing 96