Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Ready to begin?

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Research Software 81

Folding Burritos

DECEMBER 4, 2019

Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Well, th at’s the role of a product strategy. My favorite definitions of strategy are the simplest I’ve found. The one I use most is this: a strategy is what we choose to do.

Research Software 585

Research Software Customer Experience Product Research User Testing 585

Userpilot

MAY 30, 2024

Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Incorporate feedback into your product strategy.

Product Research 71

Product Research Feedback Software Feedback Loop User Testing 71

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. With these insights, customer analytics support you in designing and building product strategies.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Feedback 87

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Reduce customer churn.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software User Testing 81

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in!

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

Userpilot

JANUARY 14, 2023

What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Product Success Metrics: PES.

Feedback Software 86

Feedback Software Research Software Product Research User Testing 86

Userpilot

NOVEMBER 23, 2023

Build a product that users love by delivering value and a good product experience. To be actionable, a product strategy should focus on specific user behaviors that create customer value. This is where a product-led growth strategy comes in. What are value assumptions?

Feedback Software 83

Feedback Software Analytic Tools Product Research User Testing 83

Userpilot

SEPTEMBER 20, 2023

The eternal debate: product manager vs. project manager. In this article, we’re going to unpack the day-to-day activities of a product and project manager, describe the key areas of overlap and differences between these distinct roles, and, most importantly, cover how they can work together effectively.

Reporting Tools 91

Reporting Tools Customer Experience User Testing Research Software 91

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Tracking product metrics helps you develop well-informed product strategies.

Onboarding KPIs 69

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 69

Userpilot

FEBRUARY 21, 2024

So what are the trends in the data analytics landscape that are actually important for product management ? In this article, we’ll explore the data analytics trends that are not just novel or talked about a lot but those that are changing the way we see and utilize data. Product analysis with Userpilot.

Data Visualization 74

Data Visualization Analytic Tools Research Software Artificial Inteligence 74

Usersnap

SEPTEMBER 29, 2023

Check your product strategy and product vision Before diving into feedback, circle back to your product strategy and vision. What are the overarching goals of your product? Aligning feedback with your product’s raison d’être ensures you remain on course. Let’s break down the essentials.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. Now It’s Your Turn!

Data Visualization 140

Data Visualization Research Software Customer Experience User Testing 140

Userpilot

JULY 20, 2022

Would you like to know when product managers should use it and how? The article explains what Quality Function Deployment is and explores its benefits and rationale. It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. If so, you are in the right place!

User Testing 94

User Testing Feedback Software Customer Feedback Customer Experience 94

Userpilot

OCTOBER 6, 2022

What is data product management? How is it different from product management ? These are just a few questions we’re answering in the article. Data product management is the discipline of collecting and analyzing data to develop and improve products. mapping user personas and customer profiles.

Data Visualization 87

Data Visualization Customer Feedback Analytic Tools User Testing 87

The Product Coalition

SEPTEMBER 8, 2022

Product Strategy. It’s not that they don’t describe some or all of the activities of product strategy, but in my experience, they are misplaced across the lifecycle phases instead of a distinct first phase. As a bridge between business strategy and product development, product strategy has one primary goal?—?creating

Software Review 104

Software Review Product Research Onboarding KPIs Government 104

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. Customer research questions using a welcome screen. Userpilot survey to gather customer satisfaction data.

Customer Feedback 84

Customer Feedback User Testing Feedback Software Data Visualization 84

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. This article delves into demystifying and detailing the HEART framework’s implementation for UX evaluation.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

JUNE 9, 2022

Why is it important in the product management process? What role does the product manager play in it? In the article, we’re exploring these and a few more questions, so find a comfortable seat, get a beverage of your choice, and dive in! Customer Satisfaction. Constantly assess user satisfaction.

Customer Feedback 52

Customer Feedback User Testing Customer Experience Customer Satisfaction 52

Userpilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. For those who would like to implement the growth model, here's our product-led growth playbook. In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. Let's dive in!

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization User Testing 76

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. Upsell Strategy (upgrade, expand, replace) b. User Retention c.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

SEPTEMBER 30, 2022

Upgrading your product features and introducing new ones is a key part of a successful SaaS product strategy. Are the active users aware of the new update? How many users are finding value here? Is it improving the user experience and increasing your monthly recurring revenue? Customer retention rate.

Feedback Software 85

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 85

Intercom, Inc.

JUNE 15, 2021

Whether it’s a macro or an article for your knowledge base , teammates are encouraged to update omissions or inaccurate information in our support materials instead of waiting for someone else to do it. Support, product, and developers must work together. Build your team around motivated individuals. Automate where possible.

Agile 235

Agile Feedback Software User Testing Customer Feedback 235

Userpilot

JANUARY 11, 2024

In short, these are the 10 common problems that most product teams face, originally identified by Ben Foster and Rajesh Nerlikar in their best-seller Build What Matters. Our article explores each of these dysfunctions and shows you how you can leverage Userpilot to overcome them. Solution : interview customers regularly.

Data Visualization 99

Data Visualization Feedback Software Analytic Tools User Testing 99

The Product Coalition

JUNE 28, 2022

By collecting relevant data, you can fulfil your objective of improving the chances of success of your product or service. The information gathered may help you understand how best to tailor your services to your client to ensure that customer satisfaction and business efficiency is both guaranteed.

User Testing 113

User Testing Market Research Product Research Research Software 113

Userpilot

AUGUST 13, 2023

What’s a feature prioritization matrix and how can product teams leverage it to make better product decisions? These are the key questions we cover in the article. This enables the team to have a better chance of delivering a positive user experience and increasing customer satisfaction.

Data Visualization 83

Data Visualization User Testing Customer Experience Feedback Software 83

Tyner Blain

JULY 31, 2023

The overwhelming emphasis I see in product organizations is on sequencing the execution of the product strategy over the upcoming quarters. Optimizing the product operations work to deliver a subpar product. There is little to no effort applied to shaping the product strategy.

Analytic Tools 52

Analytic Tools Customer Experience Product Strategy Strategy 52

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. You’ll be able to understand how chatGPT can be a great tool for product management. ” While that might be a good starting point, we’ve also gone ahead and included a few prompts and ideas-based product management tasks that can be time-intensive.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Gainsight

AUGUST 27, 2021

Customer Satisfaction (CSAT). If your goal is to drive product-centered growth and a better user experience, it only makes sense to measure customer satisfaction (CSAT). After all, more than two out of every three businesses now compete primarily on customer experience. Customer Satisfaction (CSAT).

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Product Management 52

Userpilot

DECEMBER 6, 2021

SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. So how do you know you’re tracking the right product metrics for your SaaS product? In this article, we’ll cover: Key reasons to track product metrics. Why do product metrics matter?

Onboarding KPIs 93

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 93

The Product Coalition

JUNE 4, 2020

When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. If you enjoyed this article, please hit that clap button to help others find it. Adobe’s example of using NPS with a qualitative question.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

Userpilot

JULY 18, 2023

What does a product manager do? This is the key question we explore in this article! We look at: 7 key responsibilities of product managers. Different kinds of product manager roles. Qualities of a good product manager. Next, they lead the ideation process and prioritize product and feature ideas.

Data Visualization 80

Data Visualization Product Research User Testing Onboarding KPIs 80

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. This article examines the concept of trust in UX design and its importance. By improving the user experience, user trust encourages customer loyalty.

User Testing 85

User Testing Customer Feedback Customer Experience UX 85

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. Even though both roles are responsible for ensuring that a product is successful, they do so in different ways. Product vision is a high-level explanation of your product’s main reason for existing.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Split

MARCH 31, 2023

Furthermore, testing in production helps improve user experience by ensuring products perform correctly when deployed in the real world. By providing users with reliable and stable applications, organizations can create better customer satisfaction levels as well as higher engagement and retention rates over time.

User Testing 97

User Testing Product Research Testing Data Visualization 97

Userpilot

JANUARY 16, 2023

As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature. Feature adoption rates are a key metric to consider in your overall product strategy.

Onboarding KPIs 83

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 83

Userpilot

SEPTEMBER 11, 2023

What will it take to turn your product into a bonafide growth engine ? Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy.

Product launches 94

Product launches Product Research Data Visualization Research Software 94