Userpilot

MARCH 9, 2025

But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

UX Planet

FEBRUARY 5, 2025

By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers. This trust-building tactic aligned with findings that suggest customer feedback significantly boosts confidence and increases conversions.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

FEBRUARY 27, 2025

For customer success managers, doing whats best for the customer and reaching expansion quotas is conflicting. In this article, well share insights directly from Charley Longfellow, Head of Sales at Userpilot. Why account expansion matters more than ever Its well-known that retaining customers is easier than acquiring them.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MARCH 30, 2025

A successful mobile app must consistently transform fleeting interactions into lasting customer relationships. ” In this article, I explore that question, highlighting key steps to create a mobile app engagement strategy and the best engagement techniques for mobile apps. Gamified challenges push users to stay engaged.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention. To achieve that, make sure the content isdiverse.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 21, 2025

Frustrated sessions and frustrated users. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users are less likely to return after a bad experience, and 13% will tell at least 15 people about their frustration. Are you overlooking user frustration? Do you have systems to track frustration?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

UX Planet

JUNE 30, 2025

Written by Alex Kreger and UXDA team In banking, AI is no longer experimental — it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. Developed countries like the US and UK have large numbers of users as well, but also a greater share of non-users or cautious adopters.

Data Visualization 72

Data Visualization Banking Reporting Tools Analytic Tools 72

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? This article will provide an in-depth guide. A step-by-step walkthrough of the mobile user experience design process.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

Intercom, Inc.

FEBRUARY 24, 2020

And when it comes to giving their customers the round-the-clock assistance they expect, Hostinger has chosen to use Intercom. At first, it used a traditional email ticketing system, but the team soon discovered customers were experiencing lengthy response times and delayed resolutions with this setup. The challenge.

User Testing 183

User Testing Research Software Feedback Software Customer Experience 183

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

AUGUST 23, 2023

Image created by the author In this article, we will explore the key use cases in retail banking where Conversational AI is set to play a pivotal role. What is Conversational UI Conversational UI, or User Interface, is a way of interacting with computers or machines using natural language, similar to how we talk to people.

Artificial Inteligence 144

Artificial Inteligence Banking Technical Review Systems Review 144

The Product Coalition

JANUARY 27, 2022

The article will help you define the difference between waterfall and agile to know which one is better for your project. Software project managers deal with long product development cycles and keep changing priorities that disrupt the custom software development process. Due to the covid-19 outbreak, remote work becomes normal.

Reporting Tools 158

Reporting Tools Agile Feedback Software User Testing 158

Userpilot

DECEMBER 20, 2023

Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. This article will show ten ways customer data and machine learning can improve customer experiences.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Intercom, Inc.

MARCH 15, 2019

There are a few common ways to measure it , such as with Customer Satisfaction (CSAT) ratings. Other important ingredients for a quality conversation can be harder to measure, such as the product knowledge and tone of your customer support agents. A reviewer then scores a conversation based on a number of criteria.

Systems Review 133

Systems Review Customer Experience Customer Satisfaction Startups 133

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! There are different types of end-user support: Task-specific support. Help Scout.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

NOVEMBER 15, 2019

Before the start of The Product Mentor programme I wrote an article about “The cost of non-compliance” where I described how the relative cost of fixing defects increases exponentially the later in the design/development process the defect is identified and fixed. FileFinder is an Applicant Tracking System for the Executive Search industry.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Sentiment analysis.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

The Product Coalition

OCTOBER 1, 2022

This article is focused to give you an overview of all the crucial aspects of an insurance mobile application. In an insurance app, this is the place where customers get to view all their information in a single place like their personal details, customer ids, policy number, reminders about due payments, etc.

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

Userpilot

AUGUST 27, 2024

If so, you may enjoy the idea behind Heap Autocapture and how it records user interactions by default. In this article, we examine the Heap’s Autocapture feature to help you understand its strengths and weaknesses. If configured to identify users, Heap will also capture the user’s email and username.

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? The article explores 20 major touchpoints in a SaaS product journey. And shows you how to optimize them for better conversions and higher customer satisfaction. They are responsible for customer satisfaction, retention, and account expansion.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Resolve issues quicker and provide efficient customer service. Chat with us” module that grants access to customer support. Book a demo to learn more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Userpilot

JULY 23, 2024

It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources. This article will dive deep into the concept of feature prioritization and introduce the top frameworks for successful product management.

Feedback Software 111

Feedback Software Product Research User Testing Customer Experience 111

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play. However, they’re not a one-time investment.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Userpilot

JULY 27, 2021

Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. Cross-reference your detractor score customer data with their in-app behavior analytics data to highlight patterns that lead to increase customer churn. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Agile Velocity

OCTOBER 1, 2020

After reading the Gallup Group’s article “ Remote Agile: Sustain Performance While Working Remotely ” a few things floated up in my mind. While there are some interesting (and debatable) points in the article, I think Gallup has missed a larger and more significant issue. Leadership Agility: Shaping the System. Mind the Wall.

Reporting Tools 115

Reporting Tools Systems Review Agile Leadership 115

Userpilot

JANUARY 11, 2024

Offer multichannel support to improve customer experience Creating a multichannel support system helps ensure a seamless and consistent customer journey across a variety of channels and devices. It ensures your availability at all times to resolve customer issues. But how can you be sure your efforts are paying off?

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Feedback Software 105

Userpilot

FEBRUARY 22, 2024

It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy. TL;DR SaaS customer support is the process of assisting customers who use your product.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Customer review on G2.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105