Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Track customer behavior in-app to gain insights into user attrition trends. Use exit surveys to collect customer feedback and understand the reasons behind churn. Engage your customer success team.

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Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. What makes PLG for complex products challenging?

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Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

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Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. It all begins when the customer signs up for your tool and has a continuous effect. Welcome new users.

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Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

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Reveal

DECEMBER 6, 2023

Reveal Embedded Analytics In the dynamic world of data analytics, the demand for comprehensive and integrated solutions has reached unprecedented levels. This article aims to serve as a guide to understanding the benefits and competitive advantages of OEM analytics, offering valuable insights into selecting the right OEM analytics solution.

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Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

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Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. What is a good retention rate for SaaS companies?

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Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! New feature or product enhancement checklist: Gather ideas for new features and improvements from customer requests and feedback. To evaluate your in-app messages, use flow analytics. Do you even need a product launch checklist?

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Product launches User Testing Product Research Analytic Tools 104

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Designing applications that address these specific pain points can set the stage for groundbreaking solutions.

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Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

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Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews. Userlane has on average 4.6

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Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. To answer all your questions, we have written this article. Userpilot provides tools and features for creating the ultimate renewal playbook. Book a demo today to learn how it helps you.

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Userpilot

SEPTEMBER 24, 2020

If you’re looking for the best NPS tools, you’ve come to the right place. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. In this post – we are going to show you how to make the most out of it – with the right tools.

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Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. The 17 UX design principles: Follow a customer-centric approach by researching users’ needs and designing solutions to address them. Personalize experiences through customized dashboards , localized content , and contextual guidance.

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Userpilot

APRIL 29, 2022

In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? A SaaS company needs to hire a client onboarding specialist because they drive customer adoption and retention from the very steps of the user journey. What do they do?

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Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

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Userpilot

MARCH 25, 2024

In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. We’ll also discuss a few useful tools to analyze user activity. Generate a trend analysis report to see how each segment uses your app. Here are two tools that can come in handy: 1.

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Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs.

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Userpilot

JUNE 4, 2021

We’ve tried 5 of the biggest WalkMe alternatives over the last couple of weeks, and we wanted to share our in-depth feedback. Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Of course not.

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Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. Offer self-service support in multiple formats and an in-app resource center. Let’s start!

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Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Reasons for funnel leaks at the bottom: Insufficient in-app guidance. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Improve in-app flows with A/B testing.

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Userpilot

MARCH 31, 2023

Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard.

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Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. In-app real-time feedback from users.

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Userpilot

MAY 23, 2022

In this article, we will explore what they're all about, the different types of progress bars, when you might use them, and the best tools for the job. A progress bar is a visual status representation of how a user is progressing in your SaaS. Why use progress bars in SaaS? Progress bars provide instant feedback.

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Userpilot

AUGUST 16, 2023

When developing your product , address app performance issues to improve user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Tracking in-app user behavior helps identify friction points that need improvement to lower churn.

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ProductPlan

OCTOBER 6, 2022

A blank page, much like the one I’m using to write this article, used to scare me. Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety.

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The Product Coalition

SEPTEMBER 14, 2023

Swoosh Web3 Platform: Creating a Loyalty Community NFT Marketplace Table of Contents ∘ The Rise of Nike’s .Swoosh: Swoosh Web3 platform, where NFTs and Web3 technology intertwine to create a revolutionary experience. In this article, we will explore the power of NFTs and Web3, and how Nike’s .Swoosh Swoosh platform.

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Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

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Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Spotting friction points with funnel analysis.

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Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. The seven-step process to implement real-time personalization.

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Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. In this article, we’ll cover the responsibilities of a product analyst, the skills needed in the current job market, and the prerequisites. Let’s dive in! What do product analysts do?

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Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. In this article, we unlock the best ChatGPT prompts to elevate your product management process. Prompt : I am creating a {writing app where you can share stories and write together}.

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Userpilot

SEPTEMBER 11, 2023

This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. Why you should choose an onboarding tool over implementing your processes in-house. Collect user feedback when onboarding users.

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Userpilot

SEPTEMBER 11, 2023

This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. Why you should choose an onboarding tool over implementing your processes in-house. Collect user feedback when onboarding users.

Onboarding KPIs 52

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Userpilot

SEPTEMBER 11, 2023

This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. Why you should choose an onboarding tool over implementing your processes in-house. Collect user feedback when onboarding users.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. Why you should choose an onboarding tool over implementing your processes in-house. Collect user feedback when onboarding users.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52