The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. Once submitted, the review is sent to the Play Store and eventually displayed.

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Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free. But what strategies work? Book a demo to give it a try.

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Userpilot

JANUARY 3, 2023

This article is for you if the above describes your situation. Prevent negative reviews. Identifying churn risk helps you prevent customer attrition due to factors under your control. Prevent negative reviews. With this, you won’t even have to ask before customers leave positive reviews on social media and review sites.

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Roman Pichler

APRIL 13, 2021

Listen to this article: [link]. What’s more, every product goal should be aligned with the user and business goals in the product strategy, as I explain in more detail in my article “ Product Goals in Scrum.”. To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store.

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Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

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Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. Review feature usage data. This type of analysis helps identify which features contribute positively to your product’s value and which might be redundant or underperforming. Product feature analysis is a powerful tool in the SaaS product manager’s arsenal.

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Mixpanel

APRIL 18, 2024

In this article, I’ll show you how my team and I approach product rollouts at Mixpanel in four major stages—and why no step should go skipped. Before a line of code is written or a button is designed, we need to understand the personas that will be using this new feature and their true needs. For example: What is the feature?

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Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Review and analyze to identify improvement opportunities. Similarly, you can also discover the positives, such as the most captivating areas on a specific page.

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Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. What to Look For in NPS Tools & Best NPS Software. Dashboards and Analysis. Today, 55% of businesses say that they depend on it. Userpilot NPS. Userpilot ).

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Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. UserGuiding is a no-code tool for user onboarding. UserGuiding reviews. Userpilot lets you style your elements without any coding. Let's get started!

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Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. In many cases, this means training employees on how to use software that’s part of their job.

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Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. enabling them to read a help article in a native language). There are many metrics to explore.

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Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. And all created screenshots and screen recordings are directly stored in your project dashboard, making bug tracking and feedback a lot of fun! Coding Chrome Extensions For Developers – How to Do It! Link: CSS Viewer. Link: Ghostery.

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Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

AUGUST 23, 2023

In this article, we’ll cover the responsibilities of a product analyst, the skills needed in the current job market, and the prerequisites. Here are the essential skills you’ll want to include in your resume for the product analyst position. Let’s dive in! What are the skills needed for product analysts?

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Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Social media mention/reach reporting dashboard. Source: G2.

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Userpilot

MAY 14, 2023

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. These surveys offer actionable data for generating positive customer experiences and hence improve customer retention and loyalty.

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Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Customers could churn due to one of the following reasons: Product-market fit failure: This is one of the biggest reasons for churn and something that most startups deal with. What is customer churn?

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Userpilot

DECEMBER 19, 2022

Today’s article is going to discuss the onboarding phases and their importance for product adoption. Here are two steps on how to achieve that: Drive positive word of mouth. It can be as simple as using a UI element like the one below to ask for a positive review on any platform of your choice. Welcome new users.

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Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. To open up that Business Intelligence (BI) dashboard one more time and sift through the numbers to look for that insight.

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Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Any positive result is already a good NPS. They refer others to your company and drive positive word-of-mouth. Although industry benchmarks vary greatly, any positive result is already a good NPS.

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Userpilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. Mixpanel is a product analytics software that interprets and represents advanced data into visual, easy-to-read reports. Hubpot’s funnel analysis dashboard.

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Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics. Ask for reviews by reaching power users.

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Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JANUARY 29, 2024

In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. SaaS UX design focuses on creating an intuitive, user-friendly, and efficient interface that allows users to easily accomplish their tasks and goals within the software.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard.

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Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Reduce customer churn due to friction. Get a demo and see how to build one without coding.

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Userpilot

JANUARY 5, 2023

In this article, we will discuss everything you need to know about NPS follow-up questions, examples, best practices, and how to create one. If your customers give positive reviews, you will receive greater word-of-mouth (WOM) marketing benefits. It is easier to spot trends throughout a set period with a dashboard.

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Userpilot

AUGUST 31, 2023

In this article, we’ll dive into how to calculate Net Promoter Score with the formula and best methods to do it. Analyzing NPS survey results by reviewing the open-ended answers to the follow-up questions helps you understand customers’ reasonings. What is the Net Promoter Score (NPS)?

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Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. Negative reviews from detractors can be very damaging to your product and brand image. Book a Userpilot demo and build one for your product, code-free! NPS benchmarks.

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Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Customer experience: A positive customer experience with no hassles or service downtimes encourages customers to continue with your product. Userpilot Churn Survey.

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Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. We’ve gathered a list of articles, videos, and podcasts you can check out: Score Your Company’s SOC 2 Readiness. Start early.

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UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Developing applications that cater to this large market can have a widespread positive impact.

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Analytic Tools Data Visualization Research Software Reporting Tools 87

Userpilot

SEPTEMBER 29, 2022

These are some of the questions we’re answering in the article! The value proposition is the summary of the positioning strategy. If not, refine your positioning strategy. A product value proposition sums up the positioning strategy of the product. For software and apps, the benchmark is in the 41-43 range.

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Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution.

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Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Do they have a positive emotional experience when using this product (eg. it feels low effort, frictionless, and positive)? As a bonus, they’ll leave positive reviews on third-party sites.

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