The Product Coalition

OCTOBER 8, 2023

Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. A seamless and enjoyable user interface encourages user retention.

Data Visualization 127

Data Visualization Reporting Tools Feedback Software Customer Feedback 127

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Essentially, you need to have a goal in mind for the user experience audit.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Reveal

MAY 16, 2023

Reveal Embedded Analytics In today’s data-driven world, integrating dashboards and analytics capabilities directly within SaaS applications is a must. BI tools such as graphs, charts, and dashboards also have the ability to improve data literacy across an organization. then((dashboard: any) => { var revealView = new $.ig.RevealView(“#revealView”);

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Userpilot

MAY 7, 2024

Behavioral triggers : Set up actions based on user behavior to deliver contextual guidance. Analytics dashboard : Gain insights into user behavior and product performance. Segmentation : Target specific user segments for more effective feature adoption.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Software Review 105

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Churnzero dashboard.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Upcoming new features & event analytics dashboard in Userpilot. Use interactive walkthroughs to guide users in-app Interactive elements such as tooltips , pop-up messages, etc.,

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

MAY 10, 2023

This article examines what artificial intelligence in marketing looks like today. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Synthesia helps you create professional videos without cameras, sophisticated microphones, models, etc.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). It comes with in-depth analytics, video modules, segmentation, and automated translation.

Embedded Analytics 98

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Userpilot

APRIL 30, 2024

What’s one of the biggest factors impacting how many users use your product ? This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. Your adoption rate. Offer a blend of in-app resources and traditional support options to cover all bases.

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Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Once you’ve collected the relevant data, it’s time to segment the user and trigger an onboarding flow that highlights the features that this group finds most useful.

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

MARCH 14, 2024

Using a legacy pathfinder like this one can do wonders for your SaaS business: Tracking the steps users take to complete a specific event means you can study whether users take a less-than-optimal route or if they run into any friction. With Pathfinder, users can analyze the steps or paths customers take within a specified time frame.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Customer Experience 105

Userpilot

JUNE 22, 2022

Getting users started on a blank slate is a great way to go, but if designed badly, it could lead to poor user experience and overall confusion. Insert quick tutorials: Instead of leaving users on their own, guide them with tutorials. Plus, they mixed this with an onboarding video to help users get started.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? Who benefits from measuring your digital experience? Mixpanel’s dashboard demo.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Enhance decision-making with insights into user performance and engagement.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Before you act on user feedback and requests, prioritize them with an appropriate framework. Second, it helps you segment your users.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. In this article, we explore some of the differences between both. This means asking questions like: What pain points are users experiencing? How can I improve the user experience?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

eG Innovations

NOVEMBER 3, 2022

In today’s article, I will be highlighting eG Enterprise’s monitoring capabilities for Amazon’s AWS NICE DCV VDI protocol that was used first in Amazon’s AppStream 2.0 Protocol performance and optimization is critical for ensuring a high-quality digital user experience (DEX). and now subsequently also in WSP 2.0

Data Visualization 52

Data Visualization Reporting Tools Enterprise Customer Experience 52

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Interactive onboarding example from Kommunicate. Checklist built with Userpilot.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. UserGuiding’s dashboard. Userpilot Userpilot’s dashboard. Userpilot is an all-in-one user onboarding and product adoption platform. Appcues Appcues’ dashboard. How much does UserGuiding cost?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Grouping customer feedback by positive and negative responses through user sentiment analysis can show you what works. Userpilot NPS dashboard. Userpilot NPS dashboard.

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Self-service where the user is.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

SEPTEMBER 15, 2023

These are some of the questions that this article tackles, so if you’re after the answers, you’re in the right place! TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. This leads to improved user experience and usability. If so, great!

User Testing 102

User Testing Product Research Data Visualization Feedback Software 102

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. They also use welcome video and demo content to replace empty states. Figma —branched onboarding for their two use cases.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. They also use welcome video and demo content to replace empty states. Figma —branched onboarding for their two use cases.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. They also use welcome video and demo content to replace empty states. Figma —branched onboarding for their two use cases.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. They also use welcome video and demo content to replace empty states. Figma —branched onboarding for their two use cases.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. They also use welcome video and demo content to replace empty states. Figma —branched onboarding for their two use cases.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. Many businesses and organizations simply cannot function without email or phone and video facilities.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

NOVEMBER 17, 2021

This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. There’s a lot to consider, and getting the right (or wrong) digital adoption platform can have a massive impact on your product adoption rates and user engagement.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. Video tutorials are another proven option to consider. How to design better signup flow experiences. When use it?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

MARCH 15, 2023

How does tracking user activity in web applications help your product grow ? In this article, we cover how to monitor user activity to make data-informed decisions. TLDR; User activity tracking is the process of monitoring in-app user behavior. Another way to track user activity is with heatmaps.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. First, you need to map the important touchpoints throughout the funnel to understand the user experience at each stage.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

MARCH 26, 2023

In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. Let’s start! Using feature heatmaps to get better insights into the feature usage.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

eG Innovations

MARCH 24, 2022

From an endpoint perspective, the first and easiest step to provide the best possible user experience is to make sure that the latest and greatest version of Citrix Workspace App is being used. Figure 2: The smiley face icon – which is available in many parts of the eG Enterprise interface to provide a quick link to the UX Dashboards.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience User Testing 52

Userpilot

MARCH 21, 2024

This is possible by elevating the user experience at every stage with personalization, in-app guidance, and targeted messaging. The goal is to understand their needs, preferences, pain points, and behaviors so you can build insightful user personas. User persona example. Why is customer lifecycle management important?

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98