Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. The product feedback loop.

Product Research 104

Product Research Feedback Loop Feedback Software User Testing 104

Usersnap

MARCH 24, 2025

Product discovery provides insights and evidence to make informed decisions at every stage of the Product Development Lifecycle (PDLC), ensuring the final product aligns with user needs. Reduces stakeholder resistance Clear insights help secure team participation. Lets dive in. Testing Assumptions Before Development 3.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Userpilot

APRIL 30, 2025

In this article, Ill tell you how to: Increase user acquisition with ASO and referral programs. In fact, 72% of consumers say they only engage with personalized messaging, such as recommendations, messages, and visuals tailored to their behavior. Review your app analytics to identify underused features. Thats your opportunity.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. While first-party data is completely private.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

UX Planet

FEBRUARY 5, 2025

Moreover, the product pages were shrouded in ambiguity, not providing the clarity and insightful descriptions necessary for coaxing a credit card out of hibernation. Indeed, as data suggests , streamlining the path users take through a website can significantly improve conversion funnels. Yes, you heard right75%.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Intercom, Inc.

JULY 17, 2019

The self-service aspect of knowledge bases makes them natural time-savers for users and businesses alike. It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool. Article collections in Intercom’s Help Center. Make your help articles easy to follow.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Userpilot

MAY 30, 2023

The number of no-code analytics tools available for SaaS product teams increases steadily year after year. That’s one of the questions we answer in the article. TL;DR No-code analytics enable product teams and business users with limited coding skills and technical know-how to collect and analyze data.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. This could be website data (e.g.,

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

APRIL 24, 2024

In this article, we explain: Why investing in AI in SaaS is a must. What AI tools you can use. It also enhances their decision-making processes and provides insights necessary to personalize customer experiences , like onboarding flows for greater satisfaction and loyalty. AI analytics are coming soon.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Mine the Data. Mine the Data. Are those data points critical to your product’s functionality or could they be skipped or put off until later? Shut Up and Listen.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. What is a customer feedback loop?

Product Research 98

Product Research Feedback Loop User Testing Feedback Software 98

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? This article provides detailed answers. TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. Data product roadmaps vs product roadmaps: What’s the difference?

Data Visualization 105

Data Visualization Feedback Software User Testing Product Research 105

Amplitude

NOVEMBER 9, 2020

They’re product/marketing hybrids who have learned how to capture and read customer data in real time. In more than 20 years as a consultant helping businesses achieve digital transformation , I’ve noticed that successful growth hackers approach customer data in a radically different way than legacy enterprise businesses.

Data Visualization 90

Data Visualization Customer Feedback Customer Experience Analytic Tools 90

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. That’s why product analytics is a razor-sharp tool for product leaders. What is product analytics? Wondering how?

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. TL;DR Product performance analysis involves evaluating and measuring a product’s effectiveness, usage , and impact using various analytics tools.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

UX Planet

JUNE 20, 2025

This article is for every curious beginner, every senior designer looking ahead, every AI educator, and every founder or VP seeking a competitive edge. In this AI-first design era, tools will let one person do the job of many — prototyping, validating, deploying, and iterating faster than ever. This isn’t science fiction.

Research Software 66

Research Software Feedback Software Data Visualization User Testing 66

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Mind the Product

FEBRUARY 16, 2017

When it comes to successfully implementing a data-informed approach to product analytics, it’s easy to find lists of tips and tactics. But we do have common methodologies for framing questions and answering them, for figuring out what’s interesting in your data, experimenting, learning, and growing.

Analytic Tools 160

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 160

Userpilot

AUGUST 17, 2024

In this article, you will learn who Dan Olsen is, discover the core ideas from his book The Lean Product Playbook, and find out what you can expect from his talk. His lean product analytics framework consists of 5 steps: Choose the metrics to track. What is lean product analytics? Let’s dive in!

Data Visualization 105

Data Visualization Onboarding KPIs Customer Feedback Analytic Tools 105

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? In this article, we cover: What NPS is and how to calculate your NPS scores. How to collect and analyze NPS data accurately. Then keep reading! Let’s get started.

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

MAY 30, 2024

This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Intercom, Inc.

APRIL 26, 2022

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. Are they due to order a refill?

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Indicative

FEBRUARY 25, 2020

Data is the most valuable asset of our time. Part of the challenge is that the language of data isn’t always intuitive to our very human minds. In this article, you’ll learn about a new genre of customer analytics capabilities that speak the language of people, rather than systems. The role of modern BI.

Analytic Tools 94

Analytic Tools Data Visualization Reporting Tools Feedback Software 94

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. You can explore ideas via tweets, Medium articles, LinkedIn posts, and the like to see what resonates. Tools/frameworks/models, and. Do you think demographics help predict movie taste? 3) The outcome.

Product Research 167

Product Research Data Visualization Feedback Software User Testing 167

Agile Velocity

MAY 27, 2020

The Kanban Method is a powerful way for Agile teams and organizations to visualize work, identify and eliminate bottlenecks, and achieve measurable operational improvements in throughput and quality. This article is a Kanban cheat sheet identifying best practices , meetings , and key terms. Visualize the work. Manage Flow.

Data Visualization 106

Data Visualization Reporting Tools Feedback Software Product Research 106

Intercom, Inc.

JULY 5, 2022

System design is a representation of how your solution works conceptually – what are the objects in your system and how does data flow between them? For example, here’s a system design diagram that we used to design our Articles product. System design for Intercom Articles. Typically it’s presented as a diagram.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Product Talk

APRIL 11, 2018

I have two tools that teams can adopt to help answer this better question: the opportunity solution tree and understanding the difference between one-way door decisions and two-way door decisions. An opportunity solution tree visualizes what you are learning in discovery and the decisions you are making along the way. You aren’t.

Product Research 245

Product Research Customer Experience Software Review Feedback Software 245

Userpilot

NOVEMBER 30, 2022

You need to build based on valuable customer data. In this article, we’ll break down the process. A personalized customer experience encompasses any interaction with your product or service where you’ve made specific decisions based on data about the user, whether that’s user preferences, role type, or something else.

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article.

Data Visualization 95

Data Visualization Analytic Tools User Testing Feedback Software 95

Usersnap

AUGUST 26, 2021

or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue. So how do you get customer feedback and accelerate growth? What is customer feedback?

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Userpilot

DECEMBER 22, 2023

In this article, we explore: What is research democratization Its benefits and downsides Different levels of UX research democratization How to implement democratization initiatives, and Best practices. Research democratization empowers staff at every level to make data-driven decisions. Let’s get right to it.

Research Software 105

Research Software Data Visualization User Testing Product Research 105