Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service.

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Userpilot

AUGUST 23, 2023

A product analyst needs to be able to utilize data strategically, but their job description doesn’t depend on data science degrees anymore. This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. What is a product analyst?

Data Visualization 98

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Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data Visualization 98

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Userpilot

MARCH 14, 2024

If you’re getting started with product analytics and want to better understand your users and how they reach conversion, then Amplitude Pathfinder is one of the most commonly recommended tools. Cons : There is a high learning curve and limited data on drop-off paths and individual user levels.

Data Visualization 105

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Userpilot

JANUARY 9, 2024

But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations.

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Analytic Tools Data Visualization Feedback Software Research Software 105

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. This process is pivotal for gathering insights that inform the design phase.

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The Product Coalition

OCTOBER 19, 2023

It’s the practical tool that helps managers navigate the complex path of development. In this article, JetStyle’s CEO and co-founder Alexey Kulakov will talk about the basics of this notion.You’ll learn the definition of prioritization, its core components — frameworks, goals and metrics, and correlation between teams and backlogs.

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Data Visualization Customer Feedback Research Software Product Management 122

Intercom, Inc.

OCTOBER 27, 2021

But there was one problem – there was no quick way to gain a complete , visual view of how the funnel was working for your business. When done right, these modern conversational support tools can supercharge your team’s capabilities and help you deliver personal, efficient support at any scale. are performing best for your team.

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The Product Coalition

DECEMBER 19, 2023

Source: [link] As a 10-year product manager and current startup CEO, I love analytics tools. Really, I’m way more passionate about analytics than any person ever should be. Product Both products provide quantitative analytics and session recording. You lose data. You can no longer access your data.

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Userpilot

MARCH 10, 2024

Or maybe you’ve been monitoring product analytics for a while and are looking for ways to boost growth. In this article, we’ll take a closer look at different examples of behavioral patterns. You can use various analytics techniques to identify similar usage patterns. Use the collective insights to improve the user experience.

Data Visualization 105

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Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data.

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Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? So, let’s see how customer data analytics can help you improve loyalty and drive retention for your SaaS business. What is customer loyalty analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Your goal for now is just to monitor your core user metrics in product analytics and make sure you haven’t broken anything.

Data Visualization 101

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Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

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Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. What if there’s a system and set of tools you can use to make this process much easier? Read on to learn how to collect and analyze valuable insights, almost on autopilot.

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UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. This results in inefficiencies, data disarray, and security risks.

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Intercom, Inc.

NOVEMBER 30, 2021

Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. So before you begin searching for specific tools, define your goals upfront.

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Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? In this article, you’ll learn: How to conduct churn analysis. Tactics for predicting churn and retaining customers. Keep reading to get actionable insights and fuel your product growth ! Tactics for predicting churn and retaining customers.

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Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

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Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Offer self-service support with a resource center.

Data Visualization 105

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Userpilot

OCTOBER 21, 2022

This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Data-driven decisions. Automated customer service relationships. Omnichannel service. But that’s not all.

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Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

SEPTEMBER 8, 2022

There are great tools for product managers to assist with this. Here are 5 tools for SEO and analytics that are easy to use. You don’t have to be a data scientist to decipher the results, and most of them are free or have free trials. It’s one of the few tools I consider to be worth paying for.

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Userpilot

SEPTEMBER 7, 2022

With this article, you’ll discover: White space analysis: what is it, and how does it contribute to product growth ? How do you collect customer data and identify white space opportunities? What tools do you need for performing white space analysis? To collect data for internal white space analysis, use these methods: 1.

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Data Visualization Feedback Software Research Software Analytic Tools 98

eG Innovations

NOVEMBER 19, 2020

This short article was first published on the Dutch IT Channel on 17 October, 2020. This shift is having a significant impact on the managed services activities of SLTN , a service provider from the Netherlands. And when ‘something’ does not function properly, the customer calls the SLTN Service Desk. Quick Insights.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Spotting market gaps: product analytics.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Talking of tools … choosing the right ones for your project is the next step.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

NOVEMBER 6, 2023

– Study customer interactions to determine usage patterns. A customer experience gap is the difference between what customers expect and their actual experience with a product or service. Understanding these gaps helps companies identify weaknesses and gather insights on how to improve business performance.

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! There are different types of behavioral analytics tools used in SaaS.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

The Product Coalition

JULY 18, 2020

Product Analytics is the term applied to the automated gathering, analysis, and visualization of data. Most people first get their introduction to analytics through the popular Google Analytics, but there is a variety of analytics software specifically for tracking user actions on digital products.

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The Product Coalition

AUGUST 31, 2022

This is the first of several product management articles I will be writing until I successfully break into product management. Photo created with the help of canva I just completed a course at Product School, “Product Analytics Micro-Certification (PAC)™,” To commemorate this moment, I decided to write about product analytics in general.

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Userpilot

JANUARY 29, 2024

In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Since the software as a service business involves delivering digital products, following design best practices is crucial to the creation of a successful SaaS product.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases are a valuable tool in building that understanding. Self-service reduces cost with your support.

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Analytic Tools Feedback Software Data Visualization Customer Experience 98

Roy Madden

AUGUST 17, 2021

Case Study. SolarWinds catapulted into this massive newsline of all these articles saying stuff with no technical insights.” He’s part of a small security team responsible for incident response, incident remediation, reporting on security news, and securing web and mobile applications.

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Data Visualization Reporting Tools Document Customer Feedback 114

Userpilot

DECEMBER 15, 2023

That’s one of the questions this article answers. Use a range of techniques and tools, like interviews, surveys , and product analysis to collect diverse user data to inform screening. Finally, use all the data to score the ideas on each of the criteria. Why do you need idea screening to build successful products?

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