Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. In this article, we've got a comprehensive review of the entire product development process. While product development describes the process of creating the product itself (i.e. What is product development?

User Testing 101

User Testing Feedback Software Research Software Product Research 101

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 83

Customer Feedback Data Visualization Feedback Software User Testing 83

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Use welcome surveys to collect customer data.

Feedback Software 84

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 84

Revulytics

DECEMBER 30, 2019

As we close out 2019, I wanted to share some of our most popular software product management articles. A Digital Native Approach to Customer-Centric Product Development. See how tools like in-app messaging and usage intelligence can help you do just that. Moving Applications to the Cloud and Adopting Cloud-Like Business Models.

Analytic Tools 76

Analytic Tools Data Visualization Article Product Management 76

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? That’s exactly what I’m going to cover in this article. Good surveys fit the look and feel of your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. What are strategic initiatives? moment in a short time.

Feedback Software 96

Feedback Software Analytic Tools Research Software Product Research 96

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Ready to get started?

Feedback Software 97

Feedback Software Product Research User Testing Customer Feedback 97

The Product Coalition

APRIL 29, 2018

Very interesting article focused on different approaches to listen to customer feedback. It’s a nice addition to previously highlighted articles on Customer Experience (CX).Highlight It’s a nice addition to previously highlighted articles on Customer Experience (CX).Highlight link] Error Messages on Forms.

Article 68

Article UX User Testing Customer Feedback 68

Alchemer Mobile

MARCH 26, 2021

Almost every article started out with a long opening paragraph explaining the importance of mobile. But if you clicked on this article, we’re going to take a wild gamble that you already know that. Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.)

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Welcome survey example. But what strategies work?

Analytic Tools 82

Analytic Tools Feedback Software Research Software Customer Experience 82

Userpilot

OCTOBER 22, 2023

This article explores who a dormant or inactive user is, how you can identify them, and the steps you can take to re-engage them. You can re-engage these users using a targeted win-back email or push notification with personalized messaging. One way to do this is by conducting NPS surveys. Book a demo today to learn more.

User Testing 99

User Testing Customer Experience Customer Feedback Analytic Tools 99

Userpilot

AUGUST 28, 2023

In this article, we’ll see what it takes to build a consistent practice and some best practices you can adopt. Using in-app messages to highlight brand value while maintaining content and visual consistency. Reinforce brand values by being consistent in messaging and every action you take. What is a brand experience?

Branding 93

Branding Customer Experience Feedback Software Data Visualization 93

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 92

Feedback Software Analytic Tools Research Software Customer Feedback 92

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Develop a product that meets customer needs and expectations. Train the customer support team on the product and give them time to develop support resources. To evaluate your in-app messages, use flow analytics.

Product launches 95

Product launches User Testing Product Research Analytic Tools 95

Userpilot

NOVEMBER 5, 2023

These are some of the questions the article tackles. Its aim is to diagnose customer pain points and needs via market and customer research techniques like surveys or interviews. That’s when the team develops the product and helps users to use it effectively, for example, through onboarding and in-app support.

Research Software 99

Research Software Feedback Software Analytic Tools User Testing 99

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Ideas from feature request surveys for developing product roadmap. Enhanced effectiveness of in-app communications with more relevant and contextual in-app messages. Upgrade message in Calendly.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Customer Feedback 101

Intercom, Inc.

MAY 13, 2022

A campaign is a strategic effort that is used to promote a specific business goal or objective, such as driving more sign-ups for your product or service, or capturing customer feedback in the form of a survey. . Earned media refers to media such as newspaper articles, online reviews, or external social media profiles that mention a brand.

Marketing 118

Marketing Feedback Software Advertising Customer Experience 118

Userpilot

JANUARY 15, 2024

This article shows you the tips and tricks to implement. So, your best chance at developing empathy is to conduct in-depth research, immersing yourself into the user’s world and trying to picture yourself in their context. Surveys help you conduct research with speed and scale. Best practices for empathic design.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. To aid feature discovery , use contextual in-app messages that show users the relevant features at the exact moment when they need them. Another way to gather insights on how to improve the product is by collecting user feedback through in-app surveys. PLG for enterprise?

Feedback Software 102

Feedback Software Embedded Analytics Analytic Tools Enterprise 102

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. To create a go-to-market strategy, you’ll need to identify your target market, craft your value proposition , master your product’s strategic positioning and messaging , and decide on your marketing channels.

Feedback Software 100

Feedback Software Research Software Analytic Tools Product Research 100

Revulytics

MAY 17, 2018

Contextual relevance is king when it comes to presenting people with messages you want to resonate and drive them to respond. It’s delivering the right message to the right user at the right time in the user’s journey. To be most impactful, the message should be delivered when the user is engaged with the application itself.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? This article will explore some of these questions. What is an onboarding survey? What should be included in an onboarding survey?

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

UX Planet

JANUARY 16, 2024

In this article, we’ll uncover the common branding mistakes that have haunted both enterprises and small ventures. Market research for startup branding can be perceived as an unnecessary expense, especially when compared to product development or marketing activities that seem more directly linked to revenue generation.

Branding 96

Branding User Testing Product Research Data Visualization 96

Userpilot

JUNE 21, 2022

We often fall into product development fallacies. That, my friends, is one of the biggest fallacies of product development. Understanding product development fallacies. You can start with something as simple as the Product-Market Fit (PMF) survey. Product-Market Fit survey built with Userpilot.

User Testing 59

User Testing Development Research Software Feedback Software 59

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Key responsibilities of account managers Developing strong customer relationships is no longer the only thing a successful account manager has to take care of.

Feedback Software 91

Feedback Software Analytic Tools Product Research User Friction 91

Userpilot

NOVEMBER 12, 2023

In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. An example would be when a customer messages support saying they’re interested in upgrading to a higher plan. Customer intent helps product teams understand customer needs and build solutions that delight users.

Feedback Software 102

Feedback Software Analytic Tools Data Visualization Research Software 102

Userpilot

AUGUST 6, 2023

On top of that, our article: Defines what marketing automation is. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

MARCH 7, 2024

These are the main questions the article explores. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. So if 100 users respond to the survey, 70 of them are promoters, 20 are detractors, your NPS score is 50.

Analytic Tools 101

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 101

Userpilot

MARCH 9, 2023

This article examines why product-market fit analysis is important and how to gather insights into achieving a product-market fit by getting feedback and validating your idea. Product-market fit can also help with your positioning and messaging. Learning the voice of the customer can inspire your product messaging.

User Testing 97

User Testing Product Research Product Marketing Customer Feedback 97

Userpilot

SEPTEMBER 14, 2023

This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place. To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys. Developing an effective solution to a customer’s problem increases the odds of product success.

Product Research 90

Product Research Customer Feedback Data Visualization User Testing 90

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. What is Pendo? We also have a quick look at Userpilot as a worthy Pendo alternative.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. Market Development involves selling existing products to new markets. Product Development aims to grow within the existing market by introducing new or enhanced products. What do successful companies do to drive growth ? Let’s dive right in!

Feedback Software 102

Feedback Software Analytic Tools Research Software Data Visualization 102

Userpilot

DECEMBER 15, 2022

These are just a handful of the questions we answer in the article. In-app messages , like tooltips , checklists , or interactive walkthroughs , are effective means of driving engagemen t with underutilized features. These are necessary to validate ideas before investing in their development. What is a feature audit?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

AUGUST 29, 2023

This article also introduces popular market validation methods and explains how product teams can develop a solid validation plan! Market research focuses on wider market trends early in the product development cycle, while market validation focuses on the specific product and its market potential after the ideation stage.

User Testing 98

User Testing Product Research Data Visualization Research Software 98

Userpilot

MARCH 21, 2024

It can improve customer retention , lifetime value, revenue growth, and product development. We explored 10 of them, and they involve: Conducting customer research to understand customer behaviors and needs through surveys, interviews, and testing. Offering a free trial or demo to showcase product value and encourage sign-ups.

User Testing 103

User Testing Analytic Tools Research Software Feedback Software 103

Userpilot

NOVEMBER 21, 2022

These are just a couple of questions we’re exploring in the articles so if that’s what you’re after, you’re in the right place. They develop and oversee the implementation of product launch plans. In general, they are responsible for developing and implementing the product launch roadmap.

Product launches 97

Product launches Product Research User Testing Research Software 97

Userpilot

AUGUST 16, 2023

When developing your product , address app performance issues to improve user retention. In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98