Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. What is a Net Promoter Score (NPS) survey?

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. A SaaS owner or product manager stands to gain a lot from launching a product survey.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

DECEMBER 15, 2023

By screening your ideas before investing in their development, you reduce the risk of failure and can allocate resources to initiatives that satisfy customer needs and market demand. Use a range of techniques and tools, like interviews, surveys , and product analysis to collect diverse user data to inform screening.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 96

Customer Feedback Data Visualization Feedback Software User Testing 96

Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. In this article, we've got a comprehensive review of the entire product development process. While product development describes the process of creating the product itself (i.e. What is product development?

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

MARCH 25, 2022

A continuous message testing process is essential for getting the most out of your product marketing efforts. But without running frequent tests or research on your messages, how can you know what language to use for conversions? In this post, you’ll discover the importance of message testing and how to get it right.

User Testing 98

User Testing Product Research Messaging Data Visualization 98

Userpilot

MAY 20, 2024

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Leverage c hurn surveys to understand cancellation reasons and improve retention. Create targetted in-app messaging In-app messages , delivered via modals, slideouts, or banners , serve multiple purposes.

Data Visualization 103

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 103

Userpilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? In-app surveys , in particular NPS , help you find users who are ready to promote your product. Having identified your prospective advocates, prompt them to action, like leaving a review, with targeted in-app messages.

Analytic Tools 85

Analytic Tools Feedback Software Customer Feedback Customer Experience 85

Alchemer Mobile

MAY 10, 2022

The bandwidth of your development team, not so much. With these suggestions in mind, here are a few in-app feedback tools that can help you quickly go from collecting feedback to acting on it: In-app surveys give customers the opportunity to provide quick actionable feedback on their experience with the product.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

MAY 6, 2024

Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development. Product usage data captures how users interact with the product to inform development and engagement strategies. Lik e event tracking or surveys. Here are 6 of them.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 4, 2023

Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. You can develop and execute strategic initiatives with the OKR framework. Sending net promoter score (NPS) surveys can help you do that easily. What are strategic initiatives?

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Alchemer Mobile

NOVEMBER 8, 2022

Response targeting can also be utilized by marketing teams to present higher converting offers to customers based on previously indicated preferences, while research teams can easily re-target past survey participants for follow-up questioning to deliver actionable findings faster. Apptentive SDK 6.0 Fast and Easy Migration.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. What are exit surveys in SaaS? What are exit surveys in SaaS? The importance of using exit surveys.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

APRIL 24, 2024

This challenge was critical because it could lead to inaccurate product decisions, delays in development , and missed opportunities in a competitive industry. Using Userpilot’s survey functionality, Lisa created an interview invite survey and triggered it to the right user segment inside Userpilot. The best part?

User Testing 104

User Testing Product Research Research Software Data Visualization 104

The Product Coalition

MARCH 19, 2021

Here, we’ll take a look at the product development questions you must ask yourself before launching any new product. In most cases, a conversation about the target market would occur in the early stages of product development, which makes it an especially important element as you approach launch. Who is our target market?

Development 132

Development Product Research Research Software Technical Review 132

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

MAY 15, 2024

Airship is a customer engagement platform that uses Amplitude analytics to segment users for personalized messaging across channels. Hotjar is a product experience platform with a one-way Amplitude integration to trigger user surveys and filter recordings based on custom events. Book the demo to learn more!

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

MARCH 6, 2024

AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. Use Customer Data for Retargeting Automation : Leveraging user data to retarget unconverted users, personalize marketing messages, and increase re-engagement and conversions. How to leverage this CRO trend?

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

APRIL 29, 2024

Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Begin your personalization by launching welcome surveys to determine the user’s persona upon sign-up. Use the survey to collect data such as the customer’s background, job to be done , location, etc.

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

MAY 7, 2024

You can split-test flows, surveys, or experiences, iterate on the best-performing variants, and optimize based on user behavior analytics. Feedback surveys : Choose from different survey templates (including NPS , CSAT , and CES surveys) and customize them to match your brand image. Userpilot survey template library.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

APRIL 30, 2024

Enhancing user retention by analyzing NPS survey responses to guide product development and customer support. To apply this, you can track in-app behavior through feature tagging and segment users based on their in-app interactions, survey responses, and activity. Interested in seeing how PxM can transform your product?

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 105

Mind the Product

NOVEMBER 29, 2018

It’s product development like that – that seeks out innovative solutions rooted in intimate knowledge of customer’s problems – that has earned Trader Joe’s the reputation as one of the most customer-centric organizations on the planet. Consider the power of a simple “thumbs up, thumbs down,” survey when it’s integrated with data on usage.

User Testing 110

User Testing Customer Feedback Analytic Tools Customer Experience 110

Userpilot

APRIL 22, 2024

TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Using targeted in-app messages to guide users through key features effectively. Collecting feature requests to align product development with user needs.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

OCTOBER 22, 2023

You can re-engage these users using a targeted win-back email or push notification with personalized messaging. Or, you can conduct surveys (such as the NPS survey ) to better understand what your users need and satisfy those needs. One way to do this is by conducting NPS surveys. Book a demo today to learn more.

User Testing 105

User Testing Customer Experience Customer Feedback Analytic Tools 105

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. You can rig your surveys to be sent periodically like most types of NPS surveys or trigger them after specific events (e.g.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Revulytics

JUNE 27, 2017

Contextually relevant messages delivered at the right time. In-application messaging offers the best of both worlds – giving you a new channel to reach the user, target outreach, and not only push, but pull information from users in real-time, while they’re leveraging your application. Inform users of new releases or support packs.

Analytic Tools 70

Analytic Tools Feedback Software Data Visualization Messaging 70

Userpilot

APRIL 29, 2024

’ Next use analytics and surveys to collect relevant data and use it to segment customers. Collect customer data Gather relevant data to create effective customer segments by using various methods such as surveys and product usage analytics. So, use a welcome survey to capture characteristics like roles or needs.

Customer Experience 105

Customer Experience User Testing Customer Feedback Analytic Tools 105

The Product Coalition

JANUARY 6, 2020

When you go through the process of developing and then launching a product, it can actually often be a deciding factor in your business making it or failing completely, especially for small start-ups. Some businesses are centered around only one product, and others have many, but in either case, the development process is similar.

Development 79

Development User Testing Feedback Software Product Research 79

Userpilot

MAY 2, 2024

Collect user feedback regularly through in-app surveys to identify improvement areas. Monitor user sentiment through in-app NPS surveys. Use cancellation surveys to understand churn reasons and win back potential churners. Based on each channel’s unique characteristics, develop your messaging strategy.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

NOVEMBER 5, 2023

Its aim is to diagnose customer pain points and needs via market and customer research techniques like surveys or interviews. That’s when the team develops the product and helps users to use it effectively, for example, through onboarding and in-app support. Customer value discovery: research survey.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

AUGUST 28, 2023

Using in-app messages to highlight brand value while maintaining content and visual consistency. Collecting customer feedback through in-app surveys, analyzing feedback , and taking action to enhance the overall experience. Reinforce brand values by being consistent in messaging and every action you take.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Userpilot

APRIL 8, 2024

This is best done through contextual in-app messages highlighting the benefits of the additional/premium features. Use contextual in-app messages to introduce new features. Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews. Regularly monitor user sentiment via NPS surveys.

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Strategy 100