Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

JUNE 12, 2023

Whether you’re converting website leads or attracting paying users, understanding and optimizing the SaaS conversion path is key to unlocking success and achieving sustainable product growth. In this article, we examine the unique world of SaaS conversion. You can also use onboarding checklists to direct user actions.

Customer Experience 86

Customer Experience User Friction User Testing Data Visualization 86

Userzoom

DECEMBER 9, 2019

While I believe in talking to real users as much as possible, there are times when you need to find other sources of user information due to budget, timeline or simply a lack of access to users. . One very under-utilized ‘tool’ is doing research with – and developing relationships with – customer service.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

Gainsight

JUNE 11, 2019

We’re starting to see more and more often Customer Success teams serving as the intersection between all kinds of departments Marketing, Product, Sales, and Support. The customer, of course! So it makes sense that this is happening—both organically and as part of a customer-centric strategy. Engagement data. Usage Data.

User Friction 70

User Friction Onboarding KPIs Customer Experience Customer Feedback 70

Userpilot

MARCH 16, 2023

In this article, we’re going to go over the key elements that make up a good SaaS landing page and 20 SaaS landing page examples that you can use for inspiration when designing your own web page! Link to case studies, customer successes, or user testimonials to prove that your product is worth signing up for. Social proof.

Feedback Software 86

Feedback Software Reporting Tools Embedded Analytics User Friction 86

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Throughout this article, we will discuss the what, why, and how of storytelling. Product storytelling vs. user story.

Feedback Software 94

Feedback Software User Friction User Testing Customer Experience 94

The Product Guy

AUGUST 10, 2017

A blog could aggressively demand shares on social media before people have even had a chance to read through an article. According to Jeff Gothelf , Lean Startup emphasizes making assumptions about your target market, testing them with rapid prototypes, and iterating based on customer feedback. You may buy this ebook at [link].

User Testing 118

User Testing Customer Experience Research Software Customer Feedback 118

The Product Coalition

JUNE 13, 2021

which problem you want to solve for your customers (and for which customers exactly), and how your product (current or future) will actually solve it. You should be able to explain from your customer’s point of view what their pain points are, and how the lack of a solution impacts their lives. in detail?—?which

Vision 104

Vision Product Strategy Strategy User Friction 104

The Product Guy

SEPTEMBER 12, 2017

Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. User personas stand in for users throughout the design of your product. Each one has at least one goal and at least one pain point.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

UX Studio

NOVEMBER 26, 2018

Easier said than done… Is it not just a question of market research vs user research? In this article we answer: How do we distinguish between types of research? What characteristics define market research vs user research? How do we combine market research and user research? What market shares have they gained?

User Testing 107

User Testing Market Research Product Research Research Software 107

UX Studio: Product Management

JANUARY 29, 2020

Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing. In order to get the full picture, we had to test the website, mobile app and mobile site, and find the main pain points for 4 different segments or types of users: buyers, tenants, owners, and agents.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Userzoom

NOVEMBER 18, 2019

The following article highlights the four key areas to keep in mind for 2020, and features Kuldeep’s insight on how to solve them as well as advice drawn from our in-house team of experts and their experience. Find a way to get rapid, interactive feedback from your customers. And then you’re back to the start of your problems.

User Testing 91

User Testing Product Research UX Data Visualization 91

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Nurturing new customers is the best way to reduce churn and increase expansion revenue.

Feedback Software 94

Feedback Software Research Software Reporting Tools Onboarding KPIs 94

Userzoom

JANUARY 29, 2020

Or perhaps you’re trying to integrate user research into an Agile Sprint cycle , which is definitely achievable but requires some adjustments to your choice of methods and tools. In just a few hours, I reviewed several online articles and discussion-board postings on this topic, which yielded a list of about 12 preferred design solutions.

User Testing 72

User Testing Research Software Product Research Customer Experience 72

Userpilot

MAY 19, 2021

You will need to serve each prospect differently depending on where they are on their journey to becoming a customer: Step 3. Ebooks, whitepapers, etc. In the B2B SaaS marketing space, create assets that: solve a specific pain point for your audience. He and his team published 7-15 keyword-optimized articles per day (!)

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userpilot

JUNE 13, 2022

The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. Userpilot is a cloud-based product experience platform for product and customer success teams to increase product adoption and onboard users through personalized experiences.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userzoom

DECEMBER 17, 2019

This free-to-download bundle contains the following resources: Benchmarking 101 [ebook]. How to be a great UX research leader: Engage your stakeholders [Article]. How to get executive buy-in for Design Thinking [Article]. How will your better user experience increase revenue? Get new customers? Decrease costs?

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

UX Studio

SEPTEMBER 20, 2018

They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. So they asked us, at UX studio to reduce customer churn rate and increase user loyalty. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Live chat messages can be customized and triggered based on a user’s search intent or completed events. It’s all about context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Sequent Learning

MAY 20, 2021

It’s a unique approach in which products are developed based on the job that the customer wants the product to perform for them. [00:01:01] 00:01:01] JJ: The theory is that the customer has a specific goal in mind—the job to be done—and wants to hire the product to do that job or accomplish that goal. 00:05:48] JJ: Yeah.

User Friction 52

User Friction Customer Experience Startups Naming 52

UX Studio

MAY 24, 2019

In the article you will read about: The design challenges we faced. How we interviewed stakeholders and real users to discover their needs and pain points. Besides the default roles, users had an option to create generic roles with customized permission settings. How we created role personas.

Research Software 46

Research Software Feedback Software Information UX 46