The Product Coalition

MAY 23, 2022

While “pull” refers to an inbound system in which users actively seek out information and experiences, “push” refers to processes that notify users about the metaverse experiences that await them. They’ve had a lot of success on social media platforms and will continue to be a big growth engine in the metaverse’s virtual reality.

Customer Experience 123

Customer Experience Inbound Outbound User Testing 123

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Fergal Reid: I lead the Machine Learning team at Intercom. I joined Intercom about two and a half years ago.

User Testing 23

User Testing Artificial Inteligence Data Visualization Customer Experience 23

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. We had an inbound sales team as well, basically quite a few groups. Let’s call it Exemplary Bank.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

JANUARY 16, 2020

Sometimes it takes a system design engineer and some cat gifs to really help you see what you’re doing and this funny and informative talk from Boston in 2019 has both! I have a degree in systems design engineering from the University of Waterloo. April Dunford, Founder, Ambient Strategy. Anybody here from Waterloo? Waterloosers!

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Userpilot

MAY 19, 2021

Gainsight’s Lead Generating Engine With Online Conferences. OK, well, at least you know not to break the bank on a billboard that won’t age well. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Social Media.

Research Software 119

Research Software B2B User Testing Customer Experience 119