Intercom, Inc.

JANUARY 31, 2023

The arrival of ChatGPT just eight weeks ago was a watershed moment. And Intercom’s area of focus – customer service – is among those most poised to benefit. The trickiest thing about large language models (LLMs) is that they’re great at appearing plausible, even when they’re wrong.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Userpilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding.

Artificial Inteligence 97

Artificial Inteligence User Testing Feedback Software Customer Experience 97

UX Planet

APRIL 19, 2025

Systems like ChatGPT, Claude, Midjourney, and DALLE are not just assistants; they are collaborators with creative capabilities of theirown. How can we protect vulnerable users? Design for Mental Models: Navigating Expectations The heuristics related to mental models were particularly enlightening.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. With the release of ChatGPT, it seems like a digital assistant has arrived. What is ChatGPT? Let’s get started!

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Alchemer Mobile

JUNE 15, 2024

When did you first become aware of artificial intelligence (AI)? For most people, that door opened in late 2022 when ChatGPT was released to the public. Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

UX Planet

MAY 1, 2025

Artificial intelligence is not just a backend technology anymoreits now front and center in the user experience. As designers, were no longer just creating static interfaces; were shaping dynamic, adaptive systems that learn, respond, and even create alongside us. tutor, coach, assistant) - Transparent contextwindows 3.

Feedback Software 71

Feedback Software Artificial Inteligence ChatGPT Generative AI 71

UX Planet

NOVEMBER 13, 2024

Image by Markus Winkler on Pexels Artificial intelligence (AI) can simplify your UX design process. Maybe you’ve even tried some popular AI tools, like the good ol’ ChatGPT. Well, stick with me as I walk you through the right AI tools for user research, ideation, wireframing, color generation, and UI design.

Research Software 105

Research Software Feedback Software Data Visualization UX 105

Product Innovation Educators

AUGUST 26, 2024

Introduction Artificial intelligence (AI) is changing how we work, especially in product management. In this episode, Tiffany Price explains how AI impacts workplace culture, team dynamics, and leadership strategies, offering insights for product managers in this evolving landscape.

Data Visualization 290

Data Visualization Research Software Generative AI Artificial Inteligence 290

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research 245

Product Research Research Software Analytic Tools Feedback Software 245

Alchemer Mobile

JUNE 15, 2024

It’s no surprise business is responding to the rapidly evolving field of Generative Artificial Intelligence (GenAI). It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

The Product Coalition

APRIL 28, 2023

Product Management is a challenging and dynamic field that requires constant adaptation to new technological developments on the one hand and changing customer and market demands on the other hand. You probably heard about chatGPT and the daily changes in the field. AI can also be used to analyze customer feedback and sentiment data.

ChatGPT 97

ChatGPT Reporting Tools Feedback Software Research Software 97

Product Innovation Educators

JULY 29, 2024

ODI shifts focus from generating ideas to understanding and addressing customer needs, leading to more successful products and innovations. This failure led to a crucial question: What if we knew beforehand how customers would judge our product? ” This question led to valuable insights.

Data Visualization 284

Data Visualization Research Software Product Research Product Management 284

Alchemer Mobile

JUNE 15, 2024

The world is on fire right now with anticipation about how artificial intelligence (AI) is going to change the business landscape. While there’s been a lot of hype about what artificial intelligence (AI) technology can do, there’s also recognition we’ve entered a new climate for business growth.

Artificial Inteligence 100

Artificial Inteligence Data Visualization Reporting Tools Feedback Software 100

Product Innovation Educators

JULY 22, 2024

Get to Know Your User (30 minutes) First things first – who are you solving for? This step is all about understanding who your user is. Dig into the Problem (30 minutes) Now that you know your user, it’s time to get to the heart of the issue. ” Perhaps users are spending a lot of time on manual tasks.

User Testing 301

User Testing Data Visualization Research Software Feedback Software 301

The Product Coalition

DECEMBER 11, 2023

In digital content creation, Artificial Intelligence (AI) has emerged as a significant influence, transforming how content is produced and consumed. AI tools for content creation, powered by advanced machine learning algorithms, analyze extensive datasets to discern patterns and trends. What is AI for content creation?

Data Visualization 147

Data Visualization Artificial Inteligence Analytic Tools Research Software 147

Lenny Rachitsky

JULY 30, 2024

I’m excited to offer you his insights on pricing for AI features and products, which looks very different than it does for other technologies. I focused on the “application layer”—companies that are building end-user products (e.g. Figma)—rather than base models (OpenAI’s LLM) or infrastructure (e.g.

Artificial Inteligence 145

Artificial Inteligence Technical Review Customer Feedback Feedback Software 145

The Product Coalition

JUNE 14, 2023

As students increasingly turn to platforms like YouTube to learn complex concepts, they face similar limitations in interactivity and personalized learning experiences. Everyone has their own way of learning. This is where the impact of Artificial Intelligence (AI) on education becomes significant.

Education 145

Education Feedback Software Research Software Data Visualization 145

Alchemer Mobile

JUNE 15, 2024

ChatGPT reached 100 million monthly active users (MAU) in just six weeks, feeding into the Generative Artificial Intelligence (Gen AI) frenzy. Pulse is a powerful blend of AI methodologies that allows companies to analyze customer feedback to answer business questions, and discover what customers are really thinking.

User Testing 100

User Testing Customer Feedback Feedback Software Customer Experience 100

Userpilot

DECEMBER 21, 2023

is a pioneering weekly podcast that pushes the boundaries of artificial intelligence in content creation. is a pioneering weekly podcast that pushes the boundaries of artificial intelligence in content creation. is a pioneering weekly podcast that pushes the boundaries of artificial intelligence in content creation.

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104

Arkenea

APRIL 10, 2025

Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment. Prototyping and design: Wireframes, mockups, user experience flows. Large enterprises may outsource entire product lines.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

MARCH 14, 2023

As a product manager, one of the most significant challenges in app development is designing an intuitive prototype that meets the needs of the target audience and gathering user feedback quickly for iteration. We will use a combination of CHatGPT and AI Art to see if it can aid to product manager to quickly prototype ideas.

ChatGPT 78

ChatGPT Feedback Software User Testing Customer Experience 78

UX Studio

MARCH 1, 2024

In today’s AI-driven world, the excitement about artificial intelligence is widespread, with numerous tools available to shape our lives and the world. Example : We uploaded a user interview transcript into a tool that creates summaries and analysis, turning qualitative data into insights.

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

Usersnap

MARCH 22, 2023

Introduction: Why AI can be a game changer in analyzing your users’ feedback In today’s digital era, or let’s call it the AI era, all areas of our life will be impacted by the new developments and opportunities that artificial intelligence is offering. But let’s focus on customer feedback first.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. If you’d like to try it out, here’s how to use InVideo to create video content in ChatGPT. And you can bump up Users for a team. The ChatGPT version does everything for you. Why make it harder?

ChatGPT 98

ChatGPT Feedback Software Customer Experience Customer Feedback 98

Lenny Rachitsky

APRIL 9, 2024

Taking gigabytes of data, analyzing it, and giving succinct and (increasingly) insightful answers. That the programming language is human. This is the miracle of artificial intelligence.” PMs will become editors of super-intelligent suggestions. Tools to explore: ChatGPT , Claude , Gemini , Perplexity 3.

Data Visualization 136

Data Visualization Product Management Product Manager Research Software 136

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. Product analysis with Userpilot.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

UX Planet

DECEMBER 26, 2023

Many recognized design oriented companies like Adobe, Figma, Dovetail and User Testing are experimenting AI potential in their offerings. It’s especially powerful when analyzing insights and synthesizing them into actionable items. It helps setup research questions and extract the insights from the interview findings.

Research Software 105

Research Software Feedback Software Data Visualization User Testing 105

UX Planet

JANUARY 22, 2024

It can be ideas about the big problem, like “how to make the user engage more with our product,” or a smaller interaction issue related to the UX and the visual design, like choosing between infinite scroll or pagination. USERS: Explain to ChatGPT who the users you design for are. USERS: Bank account managers.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Artificial Inteligence 97

The Product Coalition

DECEMBER 7, 2022

ChatGPT: A Game-changer for Natural Language Processing and Customer Service Today I had a chance to play with chatGPT and was quite impressed with what it can do and the quality of answers it is able to give. ChatGPT is is similar to the virtual customer support chats seen online.

Data Visualization 78

Data Visualization ChatGPT User Testing Customer Feedback 78

UX Studio

OCTOBER 4, 2023

Today artificial intelligence is everywhere. Let’s dive a little deeper to see how we can benefit from this beautiful friendship between artificial intelligence and UX writing. Communicating information and demonstrating brand identity can affect the user experience a lot, so we have to pay a lot of attention to this.

Artificial Inteligence 73

Artificial Inteligence UX Research Software Data Visualization 73

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Gainsight

MAY 9, 2025

And as a customer success (CS) leader, if you don’t understand the differences under the hood, then you’re leaving insights, productivity, and revenue on the table. For instance, tools like Staircase AI can surface real-time customer health insights, which could lead to surprise churn if missed.

Feedback Software 52

Feedback Software Customer Communications Customer Feedback Customer Experience 52

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118