Userpilot

JANUARY 15, 2024

It includes features like: Multi-channel helpdesk Live chat capabilities Knowledge base builder Support ticketing system Analytics reporting Community forums Sales CRM (Zendesk Sell) Source: Zendesk. Zendesk Zendesk is a customer service platform for building help desks, providing multi-channel support, and managing support tickets.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

AUGUST 1, 2024

Analytics dashboards : Userpilot’s analytics dashboards allow to monitor key adoption metrics such as the number of active users , sessions , average session duration, feature usage rate, and other product usage metrics at a glance. Userpilot’s analytics dashboard. Marketo’s SEO dashboards. Source: Salesforce.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. A good customer success tool allows businesses to create segments based on shared customer attributes (demographic, OS system, returning customer, etc.) Userpilot’s analytics dashboard. Zendesk’s customer success dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Flexible dashboards. Pendo has a wide array of dashboard widgets that you can add to your homepage. Source: Pendo.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 29, 2024

AI-powered tools can help you derive insights from large data sets without manual intervention. To close the feedback loop , use contextual help, improve your knowledge base, use in-app messages, encourage reviews, and send personalized follow-ups. Variety of pre-defined dashboards and custom ones for tracking product metrics.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Userpilot

FEBRUARY 26, 2023

As such, its role in customer engagement continues to rise especially with the advent of machine learning. Userpilot’s in-app user analytics dashboard. Userpilot ’s knowledge base for self-service. Self-service software can also reduce support costs, staff attrition, and queue times.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Intercom, Inc.

NOVEMBER 28, 2018

Eliminate low-value work by creating self-serve resources like a smart knowledge base that can quickly serve up answers to frequently asked questions. We love LeadGenius because this tool combines the power of machine learning with the intuition of human researchers. LeadGenius. Outreach.io.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Usersnap

MAY 2, 2019

The tool also provides a dashboard where you can view the feedback you get in real time. The platform includes a comprehensive feedback analysis dashboard to review feedback items, sentiment analysis and CSAT index/NPS performance. A feedback tab configurator in Feedbackify. Example of a feedback widget created by Usersnap.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Usersnap

FEBRUARY 17, 2022

The platform includes a comprehensive feedback analysis dashboard to review feedback items, sentiment analysis, and CSAT index/NPS performance. The tool also provides a dashboard where you can view the feedback you get in real time. From there, they can annotate with comment boxes, arrows, and drawings. GetSatisfaction. Opinion Lab.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

NOVEMBER 20, 2022

Then, you can display relevant content to your segments based on what they need and what will give them value. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Artificial intelligence (AI) is quickly becoming an integral part of digital customer experiences.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

OCTOBER 20, 2023

Social media mention/reach reporting dashboard. If your sentiment analysis model shows primarily negative attitudes from your customers on social media, starting a new marketing campaign to reinvigorate the brand reputation amongst customers could be a worthwhile effort.

Data Visualization 52

Data Visualization Analytic Tools Customer Satisfaction Feedback Software 52

Modus Create

APRIL 24, 2024

It helps teams organize their work and knowledge using spaces, pages, and blogs, making it easier to collaborate on projects, share documentation, and keep track of important information. Dashboard The dashboard in Confluence acts as the central hub for users, functioning as the homepage where they can immediately access key information.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 24, 2021

It captures page views and clicks that visitors make on your site and has the ability to track and measure “rage clicks” FullStory comes with AI and machine learning features and lets you calculate and track KPIs, including conversion rates. You can also connect the knowledge base for automatic links and messages.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

eG Innovations

MARCH 1, 2022

Figure 2 shows a dashboard that tracks the performance of a specific application’s workflow. Looking at this dashboard, a help desk person can quickly see if there is any step of the workflow that is slower than normal. Figure 5: Layer model of a Citrix virtual apps server. Figure 2: Simulation of a multi-step transaction.

Reporting Tools 52

Reporting Tools Data Visualization Customer Feedback Customer Experience 52

eG Innovations

AUGUST 30, 2022

Data is presented in help desk and administrator friendly dashboards and topology visualizations. Note: in the case of some metrics this is based on dynamic “auto” levels, tuned by the eG Enterprise AIOPs (Artificial Intelligence for Operations) engine to learn what is normal for this storage component.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 13, 2024

However, the ones that get the job done have at least two to three of the following key features: Knowledge base portal : This is a digital library that provides comprehensive information on your product, including features, FAQs, use cases, and troubleshooting. Empower users and increase customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Userpilot

MAY 20, 2024

Cohort tables : Userpilot lets you visualize retention rates based on user cohorts so you can easily spot retention trends and make data-driven decisions. Additionally, Userpilot customers can customize their dashboards how they want, highlighting metrics of their choice. Track your product metrics with Userpilot’s dashboards.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 27, 2025

Time-to-Value Dashboards Measure time taken for users to reach key milestones. Property-Based Filtering Filter reports by user or event properties for deeper insights. Behavioral Cohorts Group users based on specific actions within a timeframe. Predictive Analytics Utilize machine learning to predict user behaviors.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 7, 2021

With customer.io, product marketers can: create segmented user lists based on pre-determined or behavioral triggers. Customer.io – Dashboard. Customer.io’s workflow builder makes it extremely easy to configure time-based or behaviour-based events that can trigger templated messages to your users. Content Scheduling.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 25, 2024

Analytics dashboards : Teams can track vital metrics and generate meaningful user insights with Userpilot’s pre-built dashboards. These dashboards are automatically available without any setup required. Analytics Dashboards on Userpilot. Ease of use : Tools with steep learning curves hinder its efficacy.

Data Visualization 52

Data Visualization Analytic Tools Research Software User Testing 52

Userpilot

NOVEMBER 26, 2023

That said, there are a few metrics that UserGuiding is able to provide on its analytics dashboard focusing on engagement with in-app guides rather than product usage: Monthly active users (MAUs). Additionally, you can set specific newsfeed items which will be displayed in the knowledge base.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

MARCH 21, 2024

The process for creating an effective knowledge base is simple: Identify common issues that make customers drop off and disengage. Plus, the analytics dashboards intuitively display important metrics. You can segment your users based on their data and personalize the customer experience. Userpilot ’s product analytics.

User Testing 81

User Testing Analytic Tools Research Software Feedback Software 81

eG Innovations

AUGUST 3, 2021

11 Can the eG Enterprise dashboard serve as a productivity monitor as well as tracking latency/connectivity, or do you partner/pair with services that can monitor (remote) workers via the same interface? 12 Can you show us a dashboard from where a Citrix engineer can quickly tell where the issue is without going into details?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Userpilot

JULY 28, 2024

Implement chatbots to provide instant customer support, automate email campaigns for personalized follow-ups, and offer self-service options like knowledge bases or FAQs to empower customers to find solutions on their own. ChurnZero uses AI and machine learning to predict which customers are most likely to churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

eG Innovations

AUGUST 11, 2022

What is the best way to approach Citrix when you are new to learning about it? We make a product designed to minimize the level of Citrix knowledge required to use it and the product’s built-in knowledge base and documentation. How were you able to move from level to level?

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Atlassian

JANUARY 27, 2022

And because it’s long been the go-to place for technical teams to create knowledge bases and design docs, Confluence facilitates cross-functional collaboration like a champ. The new Confluence home screen: part personal dashboard, part company bulletin board. We even draft our earnings reports in Confluence!)

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52