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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In addition, many don’t have the strategies, talent, and culture needed to succeed. But they’re facing big barriers.

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The Busy Product Manager’s Guide to The 2024 State of Product Management Report

ProductPlan

We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader. Global economic uncertainty, changing consumer habits, and artificial intelligence significantly influence how product managers function and their work.

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Using Automated Best Practices Puts the ‘Intelligence’ in Artificial Intelligence

Gainsight

We’ve already shared why customer visibility is crucial to improving internal customer strategy and overall customer health. However, the companies that will win the next era of business know that the technology-empowered human will always be at the center of their relationships.

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Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Intercom, Inc.

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria.

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Customer Experience Automation in SaaS [Best Tools Included]

Userpilot

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. But this is where customer experience automation (CXA) comes in.

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Why Embedded Sales Analytics Is the Right Solution for Your Business?

Reveal

Embedded sales analytics provides intelligence to improve your sales strategies, sales effectiveness and start making more data-backed sales decisions. In this article, we’ll dig deeper into what embedded analytics is for sales, how and why it benefits your team, how to choose the right embedded sales analytics software, and more.

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12 Best Salesforce Integrations for Businesses in 2024

Userpilot

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! How to integrate Salesforce with other platforms?