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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Businesses lack the connected tools needed to provide personal, in-context communications.

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The Busy Product Manager’s Guide to The 2024 State of Product Management Report

ProductPlan

We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader. Global economic uncertainty, changing consumer habits, and artificial intelligence significantly influence how product managers function and their work.

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Using Automated Best Practices Puts the ‘Intelligence’ in Artificial Intelligence

Gainsight

Whether you have five customers or five thousand, developing efficient processes by leveraging technology and automation platforms can help extend your reach into your customer base, defining your organization’s best practices. Next, consider an organized and automated sentiment and health signals system.

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Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Intercom, Inc.

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria.

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Data Science Fails: Building AI You Can Trust

The game-changing potential of artificial intelligence (AI) and machine learning is well-documented. Any organization that is considering adopting AI at their organization must first be willing to trust in AI technology. Download the report to gain insights including: How to watch for bias in AI.

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Why Embedded Sales Analytics Is the Right Solution for Your Business?

Reveal

In this article, we’ll dig deeper into what embedded analytics is for sales, how and why it benefits your team, how to choose the right embedded sales analytics software, and more. How can an embedded analytics tool boost your sales activities? What to look for in embedded sales analytics software? See Reveal in Action.

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Customer Experience Automation in SaaS [Best Tools Included]

Userpilot

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Create an in-app resource center and offer self-service support on-demand.

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The Business Value of MLOps

As machine learning models are put into production and used to make critical business decisions, the primary challenge becomes operation and management of multiple models. Download the report to find out: How enterprises in various industries are using MLOps capabilities.

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The Role of Artificial Intelligence in Pandemic Response: Lessons Learned From COVID-19

Recognizing the need to provide policymakers with accurate predictions of the spread of the coronavirus, DataRobot delivered an AI simulation of the spread of the coronavirus to the Department of Health and Human Services that soon became part of the ecosystem combating the pandemic. health reporting standards. Modernization of U.S.