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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

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The new dawn of Machine Learning

Intercom, Inc.

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” Today, we have an interesting topic to discuss.

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How a Software Engineering Career Started the Journey to Fintech Product Management

Product Management Unpacked

Here’s what strategic partner PayPal did to bring scaled product management to life for this startup-oriented software engineer. He expected to get what he needed from Carnegie Mellon University’s Master of Science in Product Management (MSPM) program. Those were my questions.

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Can AI Create a Fairer World? By Kriti Sharma

Mind the Product

In this thought-provoking keynote from #mtpcon London, Google Scholar and UN Advisor Kriti Sharma discusses the impact of artificial intelligence on decision making and what we, as product people, should be doing to ensure this decision making is ethical and fair. Key Points. Avoiding bias relies upon better understanding the user.

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423: Transforming products into experiences – Geoff Thatcher

Product Innovation Educators

Injecting the theme park industry’s experience model into product development This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976. Next is action.

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Core Concept: What Roles are Represented in a Product Trio?

Product Talk

What about user researchers, data analysts, product marketing managers, and all your other favorite roles? In my book Continuous Discovery Habits , I wrote that a product trio is typically comprised of a product manager, a designer, and a software engineer. Product marketing managers? UX writers? Data analysts?

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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Its not the exclusive domain of product managers. I started my career as a software engineer. Discovery is a team sport.