Userpilot

JANUARY 15, 2024

Continuous monitoring of product performance, user engagement, and other key metrics for a SaaS company. These B2B metrics also give you an idea of more abstract concepts like product-market fit. You can’t use the same metrics to measure marketing efforts just because it’s useful for user satisfaction.

Onboarding KPIs 93

Onboarding KPIs Data Visualization KPI Dashboard 93

Userpilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. Userpilot ’s integrations.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

APRIL 24, 2024

Try Userpilot and Take Your User Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is Userpilot? Userpilot is a product growth platform. It caters to marketing , customer success, design, and product teams at medium-sized and large SaaS B2B companies.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Feedback 89

Userpilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data.

Data Visualization 90

Data Visualization Embedded Analytics Analytic Tools Feedback Software 90

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Time to Value.

Analytic Tools 93

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 93

Userpilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users.

Data Visualization 84

Data Visualization Analytic Tools Customer Experience Feedback Software 84

Product Management Lessons from the Trenches

SEPTEMBER 19, 2018

At every company I’ve worked, people wanted to spend more time with users, but getting connected with users required so much effort that it ended up being a “once in a while” event instead of an everyday activity. but we have found it to be an effective way to make user feedback an everyday activity?—?not

User Testing 170

User Testing Customer Experience Feedback Software Customer Feedback 170

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. When optimizing UX, your attention shifts from the CEO to how the product manager uses the tool.

Customer Experience 85

Customer Experience User Testing Analytic Tools Feedback Software 85

Userpilot

JUNE 8, 2022

Do you implement product management analytics from the onset of a product launch to understand user behavior and timely improve the product based on the findings? Ready to dive into product management analytics? Multiple teams need to gauge product analytics data. If so, where should you begin?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

NOVEMBER 23, 2023

Why do product managers need them? That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. Dave Martin on how product roadmaps kill outcomes. This is where a product-led growth strategy comes in. What are the most acute ones?

Feedback Software 90

Feedback Software Analytic Tools Product Research User Testing 90

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Three new market dynamics have contributed to the evolution of our product expectations: Subscription models. READ THE ARTICLE.

Onboarding KPIs 65

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 65

The Product Coalition

APRIL 15, 2019

The categories are: Product Roadmaps Project Management Product Analytics User Research Experience and Feature Design User Communication A/B testing and rollout Let’s dig into each of these categories. You want to think about the type of product you have when choosing a tool in this part of the product tool stack.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Userpilot

MAY 20, 2024

Here are some of the best product growth tools for user adoption : Userpilot is the best product-led growth tool for web apps. Pendo is the best product adoption software for mobile apps. UserGuiding is the best user onboarding software for small companies. Setting up events in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

NOVEMBER 29, 2023

But how can you build the right product research tech stack to achieve your product growth goals? For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Why not start right now by booking a Userpilot demo to see how you can quickly start gathering valuable product insights?

Data Visualization 85

Data Visualization Research Software Feedback Software Analytic Tools 85

Userpilot

DECEMBER 3, 2022

It involves understanding customers’ needs, preferences, and behaviors by assigning and measuring customer-related metrics to each customer lifecycle stage. Afterward, product managers use that knowledge to optimize the customer experience. Customer lifecycle management vs. customer relationship management.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

OCTOBER 6, 2022

This analysis helps to detect and address product friction and minor roadblocks, so you can take action. What influences customer behavior? In B2B SaaS, many factors influence customer behavior — from psychological to marketing factors to the overall satisfaction with a product or service.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 99

Customer Experience User Testing Customer Feedback Research Software 99

Userpilot

FEBRUARY 5, 2024

You can calculate the free trial conversion rate by dividing the number of free trial users who upgrade to a paid subscription by the total number of trial users. For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. However, this benchmark increases to 25% in B2B.

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Customer Feedback 76

Customer Feedback User Testing Feedback Software Product Research 76

Userpilot

APRIL 14, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 10, 2023

Low conversion rates: depending on your product, your freemium to premium conversion rate is not likely to exceed 5%. In contrast, the average free trial conversion rate in the B2B SaaS space is around 17%. What makes a successful freemium product? Progressive onboarding flows – to increase product adoption.

Feedback Software 79

Feedback Software Analytic Tools User Testing Strategy 79

Userpilot

NOVEMBER 8, 2022

How can product managers use them to build better products that your customers will love? That’s exactly what Peep Laja, the Founder and CEO of CXL and Wynter , talked about in his presentation at the 2022 Product Drive Summit ! First, you need them to validate your product idea. Custom events in Userpilot.

Product Research 91

Product Research Feedback Loop User Testing Feedback Software 91

Userpilot

APRIL 15, 2024

For example, you can use AI insights about user goals to personalize their onboarding process and reduce time to value. For example: ‘If a user from segment X completes event Y, trigger flow A’ This works fairly well but is time-consuming to set up and isn’t practical below the segment level.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

AUGUST 30, 2021

How Product Marketing Managers use product analytics. Product analytics can be utilized by any industry with a digital platform – in 2021, that's 99% of them. Cross-referencing product usage data with customer satisfaction data to understand what's driving value. Who is it for.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

APRIL 14, 2024

Here’s what makes Userpilot’s product analytics stand apart from Heap’s: Powerful segmentation capabilities : With Userpilot, you can segment users based on various factors, such as their feedback and interactions with tagged features and in-app experiences. That makes it suitable for users from non-technical backgrounds as well.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

The Product Coalition

JANUARY 25, 2021

Here are 11 things you can do to maintain your product momentum with close to zero development budget: Note : Many of the ideas here were written with B2B products in mind, but I’m sure many B2C product managers will find useful stuff in there as well. Newsletters ?—?a didn’t take too much effort.

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

Userpilot

FEBRUARY 25, 2024

Advanced segmentation options such as need-based and behavioral segmentation to personalize your user’s experience based on their needs and goals. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. GainsightPX is one of the most prominent product experience platforms in the market. Create custom event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. GainsightPX is one of the most prominent product experience platforms in the market. You can easily configure the initial settings of your custom event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

The Product Coalition

DECEMBER 19, 2019

Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. If we’re being serious here, a thoughtfully planned customer experience management system can increase your customer satisfaction and loyalty, decrease churn and raise your business’s revenue.

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Simply put, data is at the core of good product management. What is a product stack? Knowing those details helps product managers improve the experience for future users.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. User onboarding helps users experience value and achieve their goals in less time, which has a long-term impact on retention and revenue.

Onboarding KPIs 101

Onboarding KPIs User Testing Customer Experience Customer Feedback 101

Userpilot

MARCH 14, 2024

Here’s what you should look for: Product usage insights : For an in-depth understanding of user experiences, ensure your tool captures in-app behaviors and tracks progression across various user journey touchpoints. Specifically, look for features like custom events, feature tagging, heat maps , and session recordings.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Gainsight

OCTOBER 14, 2020

Welcome to Day 1 of Pulse for Product, our inaugural event geared towards those in product management roles. However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Amplitude

FEBRUARY 1, 2021

All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. But now, a great product launch is all about the bigger picture. The ultimate goal of a product launch is to demonstrate its unique value proposition to your target audiences and establish your product’s presence in the market.

Product launches 111

Product launches Strategy User Testing Product Research 111

Userpilot

FEBRUARY 25, 2024

GainsightPX’s in-app messaging Well-timed in-app messages are a valuable tool for product development, marketing, and sales teams alike. They can help engage users and drive feature adoption. You can also use them to inform users about the latest offers, events, and product updates.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts. Trigger in-app messages based on specific events, in-app behaviors , and the user’s stage in the journey. Gainsight has helped us an entirely new channel to communicate with customers via.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52