Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Offer self-service support with an in-app knowledge base.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. Follow up with respondents and close the feedback loop. What is a good NPS score?

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

AUGUST 11, 2022

Which involves: Managing churn and increasing customer retention. Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. What is customer success?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. What does customer love mean?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together.

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Gainsight

MARCH 21, 2024

Defining AI in Customer Support and Success Kapoor and Rashkovan discussed their perspectives on what AI means in the context of customer support and success, emphasizing the diverse applications of AI, from chatbots facilitating customer interactions to advanced analytics platforms.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Customer loyalty is based on a relationship you’ve built with a customer after many transactions. Acting on feedback and communicating to make customers feel heard.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Userpilot

NOVEMBER 20, 2022

Collect customer feedback with CX surveys, and then act on that feedback to improve your product. Don’t forget to close the feedback loop by notifying customers of the changes you made. Live chat is a powerful tool for giving customers support since it’s instant and human.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

The Product Coalition

MARCH 29, 2018

Is your B2B product easy to sell and easy to renew? But if you’re working on a B2B product with a sales force, odds are you know what I mean. This is my attempt to fill that information void for product teams working on B2B products and the B2B sales leaders that want to love them. Need help with your value proposition?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. We’re here to give you a detailed understanding of customer success best practices. Another important aspect of growth is your ability to retain and renew your existing customers. What is Customer Success? Let’s get started.

Feedback Software 68

Feedback Software Customer Experience User Testing Research Software 68

Gainsight

OCTOBER 14, 2020

Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win. However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics. UXPressia.

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

Userpilot

MARCH 21, 2024

Here are the 5 essential steps to creating a customer profile: Perform user research to understand your target audience. Then, create user segments around these similarities. Create your customer personas either using software such as Hubspot or customizing an online template.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

DISQO

MARCH 13, 2017

Problem” discovery: Does the problem your product or service solves remain as vexing and important to your customers? Solving problems are the vital ingredient in most B2B success. Have other things somehow demoted the problem you solve in the customer or prospect’s “top 5” list of problems to solve?

Product Research 40

Product Research User Testing Testing Data Visualization 40

DISQO

MARCH 13, 2017

Problem” discovery: Does the problem your product or service solves remain as vexing and important to your customers? Solving problems are the vital ingredient in most B2B success. Have other things somehow demoted the problem you solve in the customer or prospect’s “top 5” list of problems to solve?

Product Research 40

Product Research User Testing Testing Data Visualization 40

Userpilot

DECEMBER 3, 2022

The next stage is acquisition, where customers sign up for a product or service for the first time. In SaaS, this is usually the moment they start a free trial or freemium plan. The conversion stage (also known as the purchase stage) happens when a customer buys from the business for the first time. Acquisition. Conversion.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Customer Feedback 98

Intercom, Inc.

MAY 25, 2022

Consider which projects will have more impact in the customer satisfaction and bottom-line and adjust your priorities accordingly. In shrinking markets, you get stronger feedback and learn faster whether your product is there and what needs to change. Paul: And it’s the same for consumer software. Paul: Absolutely.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. User onboarding helps users experience value and achieve their goals in less time, which has a long-term impact on retention and revenue.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

SEPTEMBER 27, 2023

Product-led growth is one of the big SaaS buzzwords. Our ultimate guide explores what PLG is, how it differs from different growth strategies, and why product-led growth matters for SaaS businesses. The strategy allows companies to reduce customer acquisition costs and skyrocket growth in a sustainable way.

Feedback Software 105

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 105