Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. To share data with partners.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. Solution : Lisa realized she needed a channel with less distraction and more engagement, leading her to choose our own product for inviting users.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

SEPTEMBER 28, 2023

Product analytics tools can provide key growth insights that help you solve user problems and provide killer user experiences at the same time. Here’s a guide on how to use these tools. Table of Contents What Are Product Analytics Tools? How to Reduce User Friction With Product Analytics Tools 1. Test Usability 2.

User Friction 98

User Friction Analytic Tools Data Visualization Feedback Software 98

The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. To serve content, Content Management System (CMS) is on the rise. of all B2B sales in the US by 2023.

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Izenda

JUNE 25, 2020

In B2B organizations, data analytics solutions can provide a wealth of valuable insights that can inform how the product manager makes decisions related to sales, marketing, and product. For both B2B and B2C product managers, data analytics can open up new pathways to increased users, more revenue, and better decision-making.

Data Visualization 75

Data Visualization B2C Analytic Tools B2B 75

Userpilot

MAY 21, 2024

Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn? Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. It’s a key metric for assessing customer satisfaction and retention.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 18, 2024

Next, generate the funnel report in your analytics tool to visualize the conversion/drop-off rate data. To be able to conduct drop-off analysis easily and efficiently, use the right tools, like Userpilot. To learn more about its analytics and experimentation features, book the demo! and 2.3% , depending on your niche.

Analytic Tools 105

Analytic Tools Data Visualization Research Software Onboarding KPIs 105

Userpilot

FEBRUARY 27, 2024

We also look at the best analytics tools for the job. Tag these events for tracking in your analytics tool. For example, at the Acquisition stage, you may want to track sign-ups, demo bookings, or CAC. Use the user behavior data you’re tracking to generate the funnel report. Book the demo to learn more!

Data Visualization 104

Data Visualization Analytic Tools Customer Experience Feedback Software 104

Userpilot

MAY 30, 2022

The four most common needs-based segments in the business to business (B2B) market are: The price-focused segment has a more transactional way of doing business and doesn’t look for any extras to cut costs. The service-focused segment places high importance on product quality, range, and customer service.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

JANUARY 27, 2023

So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Demo content allows users to experiment with complex products like analytics tools. Catalyze free trial conversions with product demos , especially if your product has a steep learning curve. Book a demo !

Feedback Software 98

Feedback Software Analytic Tools B2B Data Visualization 98

Lenny Rachitsky

FEBRUARY 8, 2024

This not only improves immediate results but also helps in developing smarter AI systems over time. GPTs unlock the potential for an “agent future,” where we assign complex tasks to AI tools. As GPTs advance, we’ll be able to prompt them to engage in more nuanced tasks and ask them to report back when it’s done.

ChatGPT 76

ChatGPT Reporting Tools Data Visualization Research Software 76

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue. California is the home of technology and innovation. Let’s dive in and explore what makes each of them stand out from the rest.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

APRIL 19, 2024

Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is Market Research Essentially, market research is the process of understanding one’s target audience’s needs and wants to validate a new product, feature, or service idea. Values systems.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

APRIL 25, 2024

Primary market research gathers specific data directly from the target audience using tools like surveys and focus groups, while secondary market research utilizes existing data from various sources to provide broader market insights. Market research uses primary market research as an essential tool. What is primary market research?

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

MARCH 30, 2022

Investigate support and development efforts on the existing platform. Compare complaints, bug reports, feedback influx vs other products in your portfolio (or use general benchmarking in your industry.). I once worked at a company where they were rebuilding the product they were sunsetting using new technology. Support metrics.

User Testing 98

User Testing B2B Onboarding KPIs Feedback Software 98

Userpilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. If you sell software today, there’s a 99.9%

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

JUNE 11, 2022

In the B2B hemisphere, change goes hand and hand with new products. B2B product leaders, I am calling you out on the dreaded implementation phase. Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). file extracts, reports, and an interactive dashboard.

Customer Experience 140

Customer Experience User Testing Data Visualization Analytic Tools 140

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Book a Userpilot demo to learn how Userpilot can help you learn more about your users and increase user loyalty. G2 Product reviews platform.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

The Product Coalition

AUGUST 17, 2021

They wanted to be part of the solution. The product manager should fall in love with the problem but definitely not with the solution. The product manager doesn’t come to us with problems but with solutions. How much time we want to spend on developing the solution. Solution ?—?The And this time cannot be exceeded.

Feedback Software 152

Feedback Software Analytic Tools Reporting Tools Research Software 152

Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

FEBRUARY 25, 2024

Userpilot is a product growth tool that helps you collect key customer behavior data to power your Kano analysis. Book a demo now to learn more. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the Kano model?

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. Offering first-class support with well-trained support agents and self-service support. Deliver top-notch customer service.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Intercom, Inc.

JUNE 9, 2020

We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis. Tomer Tagrin, CEO of the e-commerce marketing platform Yotpo , agreed with Weidick’s sentiments. Make decisions quickly. Several of the leaders we spoke to have taken this advice to heart.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Lenny Rachitsky

FEBRUARY 18, 2024

• LinkedIn Ads —Reach professionals and drive results for your business — Jason Lemkin created and runs SaaStr, the world’s largest community for B2B/SaaS founders, and is the managing director of SaaStr Fund, a $90 million venture capital firm specializing in early-stage enterprise investments. Simplify security.

B2B 104

B2B Reporting Tools Customer Experience Enterprise 104

Userpilot

FEBRUARY 28, 2024

Funnel tracking software can solve this problem. But with so many tools in the market, which one should you choose for product analytics ? Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels. Want the best of everything?

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Software Review 105

Gainsight

APRIL 12, 2024

From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. Schedule a demo today.

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. found something interesting to add to this debate.

User Testing 98

User Testing Reporting Tools B2C Customer Experience 98

Intercom, Inc.

OCTOBER 13, 2022

“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. Second, a powerful next-generation, messenger-first ticket solution, one of our biggest customer requests, and designed in partnership with those customers.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

OCTOBER 6, 2022

Best behavioral analytics tools: Userpilot — for collecting customer data and building in-app experiences to drive retention. In B2B SaaS, many factors influence customer behavior — from psychological to marketing factors to the overall satisfaction with a product or service. Do your users require additional training or a demo?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Incorporating product demos within the trial to showcase key features, answer questions, and build relationships, increasing the likelihood of conversion. However, this benchmark increases to 25% in B2B.

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

Userpilot

SEPTEMBER 29, 2022

Implement heatmaps to understand the customer experience with the website through visual reports. The behavioral targeting process involves collecting user information through various sources like in-app behavior, NPS results, web browsing behavior, interactions with ads, and data management platforms (third-party data).

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Reporting Tools 97

Userpilot

APRIL 20, 2022

Get a Userpilot Demo and see how. Databox reports that SaaS companies that cater to small businesses have an average monthly conversion rate of 6-10%. Here’s what we found from our study of various trials and industries: The B2B sector benchmark is between 14-and 25% due to the complexity of the SaaS products involved.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98