Usersnap

NOVEMBER 18, 2024

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. Its intuitive interface and customizable widgets make it simple for teams to collect actionable user feedback. Integration with product roadmaps and feedback loops.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. Product usage analytics in Userpilot.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. Product usage analytics in Userpilot.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. Act on the data you get and close the feedback loop. Passive feedback is initiated by the user without being prompted by your brand. However, you can also encourage passive feedback. Stick around and become loyal.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

FEBRUARY 27, 2023

A great majority of SaaS B2B companies invest in user onboarding (96%), including personalized experiences (71%), frictionless sign-up flows (74%), and welcome screens (79%). Onboarding feedback surveys are essential to gauge how satisfied users are with their first-time experience and identify areas for improvement. Celebration modal.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Usersnap

MAY 21, 2019

Usersnap offers a fully customizable and easy to integrate CX and feedback tool , get a free demo and start your free trial today. Create a Feedback Loop. Feedback loops are essential for companies to understand customer pain points. You can also embed this step in your feedback loop.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. A typical B2B GTM strategy details the business objectives, a unique value proposition, pricing details, marketing channels, and distribution channels. What are the main components of a B2B GTM strategy?

User Testing 98

User Testing Feedback Software Product Research Strategy 98

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Userpilot

SEPTEMBER 16, 2022

Listening and acting on feedback to close the feedback loop. Offering self-service support so users can access a help center inside your app. Considering the impact of recurring revenue, retention , churn, and referrals, customer experience is especially important in a B2B SaaS model.

Customer Experience 98

Customer Experience Feedback Software User Testing Customer Feedback 98

Userpilot

JUNE 19, 2023

In B2B, while user engagement refers to the one who’s actively using your product, customer engagement refers to an account that has multiple users. Segmenting your users to target in-app surveys , collect relevant data, and close the feedback loop. What is user engagement? how users navigate your website).

User Testing 98

User Testing Product Research Customer Experience Customer Feedback 98