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At Pulse 2023, Gainsight Doubles Down On Digital Customer Success and Generative AI

Gainsight

Nick Mehta, CEO of Gainsight, took the stage to celebrate the tenth anniversary of Pulse and get fired up for the next decade, powered by generative AI , DCS, and—most importantly—all of you. Automation is just the beginning, the most basic form of what AI can do for business software. Welcome to the stage, ChatGPT.

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The Transformative Power of AI in B2B Software: Predictions From Denise Stokowski, SVP of Product, Gainsight

Gainsight

In case you missed it (somehow), Generative AI has taken the world by storm. In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products.

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Product Management for Higher Education

ProductPlan

Instead of a traditional B2B software or physical piece of hardware, their products are programs, IT services , university websites (internal and external), or even actual curricula, to name a few. Generative AI is one such technology that is rapidly changing how students, teachers, and administrators interact with systems on campus.

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Best AI Design Tools: Insights & Tips From 50+ Tools

UX Studio

Generative AI has taken the world by storm. Anyone can generate images and designs in different styles with a few words, and naturally, this affects design and AI design tools. AI design tools limitations 1. Screenshot from the output generated for “B2B e-commerce for a chemicals supplier” 6.

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Community Management Essentials: Dos and Don’ts for 2024 Success

Gainsight

The focus shifted towards integrating communities into the customer lifecycle , leveraging generative AI to streamline operations and content creation, and merging online communities with real-life experiences. Leverage Generative AI Another key trend for 2024 is leveraging AI to enhance community productivity and personalization.

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Gainsight Grows Digital Success Platform With NorthPass Education Acquisition

Gainsight

Ovsyannikov says that education is valuable to companies of all sizes, both B2B and B2C. Over 350 B2B and B2C companies use NorthPass, and there was already an integration with Gainsight prior to the acquisition. Using AI, they do an analytical correlation analysis (i.e., It has also helped create careers for some people.

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Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success

Gainsight

” Currently, all the various functions that B2B customers typically interact with across an enterprise tend to operate in their own functional silos. ” Adding Generative AI Capabilities Last week also saw Gainsight reveal how it is starting to expand its AI offerings with the addition of generative AI.