Intercom, Inc.

APRIL 7, 2020

Our new research reveals the impact it’s had on these teams. ” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. The majority of B2B and B2C support teams – 54% and 61%, respectively – have taken this approach.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Amplitude

DECEMBER 18, 2020

Product analytics sits at the intersection between your customer, your product, and your business goals. Product analytics keeps your team close to customer wants and needs throughout the product development process. Adience’s research highlights the power of product analytics. What Is Product Analytics?

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

Mixpanel

JANUARY 4, 2023

We respect our customers’ time and strive to make buying software as seamless and frictionless as subscribing to your favorite music streaming service. Our goal has always been to deliver a better customer experience and with this change, we now deliver one fair and predictable price to everyone. Buying software in 2023.

Analytic Tools 133

Analytic Tools Research Software Feedback Software B2B 133

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. They are created through extensive user research and represent the various target users for whom the product is being designed. The challenge?

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level!

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JULY 5, 2022

Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. What is incremental innovation?

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. There’s no doubt that customer success (CS) has become existential to SaaS.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

The Product Coalition

FEBRUARY 12, 2021

When we founded BreezoMeter, many businesses and governments were not ready to answer the public demand for solutions that protected them from harmful air quality. As data scientists and environmental engineers with our own air quality technology and APIs, we realized we were equipped to answer this demand?—?and

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Data Visualization Research Software Reporting Tools User Testing 86

The Product Coalition

JANUARY 24, 2022

Today, I will summarize a few aspects of this case in a structured way, more than just being data-driven. Precisely, a candidate should showcase his/her entrepreneurial mindset which is not only data-driven but growth-centric as well. Price range: Medium priced smartwatch Sales channel: Focus on D2C via online platforms.

Data Visualization 180

Data Visualization User Testing Research Software Marketing 180

Mixpanel

MAY 23, 2024

Even though you’re talking to customers, this isn’t really a research group. We use Mixpanel’s Flows report to look at all of these substitute paths that users are taking to get an early understanding of the journey that a potential feature could improve: A Flows report identifies the most frequent paths taken by users to or from any event.

Data Visualization 52

Data Visualization User Testing Product Research Testing 52

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

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Data Visualization Analytic Tools Research Software Product Research 248

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. Kelsey oversaw three product squads and reported to the VP of Product, David Krell. From this feedback, Kelsey’s team quickly zeroed in on a potential solution.

Product Research 236

Product Research Onboarding KPIs Feedback Software User Testing 236

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Below is a recap of how my 2017 predictions (from Jan of this year) turned out. We have seen several Researchers and Designers demonstrate value within their organizations and have climbed career ladders into leadership positions.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 70

Analytic Tools Research Software User Testing Customer Experience 70

The Product Coalition

APRIL 15, 2019

Tooling for your product team is a necessity. It often gets overlooked or tools are quickly chosen because we are so focused on the challenges in our own products. But, getting tooling right helps get better results faster. Integrates with your project management tool A word about integration. Roadmunk , ProdPad.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. What Is a Go-To-Market (GTM) Strategy For SaaS? A go-to-market strategy is your blueprint for successfully launching a new product in the SaaS market.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userzoom

APRIL 21, 2020

” Recently we chatted to Naomi Williams , an experienced UX Researcher at William Hill, to discuss how the online betting and gambling company puts user research and testing into practice, as well as the organisational set-up of UX and its business impact. Could you tell us a little bit about your background?

User Testing 93

User Testing Research Software Data Visualization Product Research 93

The Product Coalition

AUGUST 6, 2023

Based on experience, these are usually the topics discussed at standups: What work and/or research did you do yesterday? What work and/or research will you do today? Keren: Well, at Darrow we develop what is regarded as a go-to platform for plaintiff lawyers that want to expand their practice. Let’s address them together.” “Is

Research Software 135

Research Software Reporting Tools Product Research User Testing 135

The Product Coalition

JUNE 11, 2022

This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change. Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used.

Customer Experience 139

Customer Experience User Testing Data Visualization Analytic Tools 139

Atomic Spin PM

AUGUST 1, 2019

These days, most companies are expected to have some sort of digital or connected solution. Even industries that have been paper-based or seem removed from connected solutions are feeling pressure. Their executives may think they need a solution, but what should it be? And how do you determine if software is the right solution?

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

Atomic Spin PM

AUGUST 1, 2019

These days, most companies are expected to have some sort of digital or connected solution. Even industries that have been paper-based or seem removed from connected solutions are feeling pressure. Their executives may think they need a solution, but what should it be? And how do you determine if software is the right solution?

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

Nulab

SEPTEMBER 22, 2021

Without this knowledge, you could end up sinking hundreds, thousands — or even millions of dollars into a product or service that no one actually wants (looking at you, Google Glass ). Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

The Product Guy

APRIL 4, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Intercom, Inc.

NOVEMBER 18, 2020

Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team – and our data shows support leaders are hungry for more. . 79% of customer support leaders aren’t sure they have the right tools to manage their online chat conversations. What this means for support leaders.

User Testing 223

User Testing Customer Experience Research Software Product Research 223

Business of Software Conference

JUNE 15, 2023

with Brennan Dunn In this NEW talk from BoS Europe, Brennan Dunn demonstrates how both B2B and B2C companies are dynamically repositioning their offerings and achieving tangible results. Join our friendly list for event updates, ideas & inspiration.

Research Software 52

Research Software B2C B2B Data Visualization 52

The Product Guy

MAY 15, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Gainsight

FEBRUARY 9, 2023

B2B and B2C. of teams are evaluated on it, according to research by Partnership Leaders. Just as you can configure CS technology to trigger CTAs and playbooks for several different cross-functional team members, it’s time to include your partners as part of the team: Seeing some red flags during implementation? The result?

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

Mind the Product

MARCH 11, 2020

Ashley Fidler explains how, through a series of career twists and turns, she went from a PhD in Linguistics to becoming CPO at Eigen Technologies. In my current role as CPO for Eigen Technologies in London, I manage a team that includes business and technical product, UX/UI, and subject-matter experts. I conducted user research.

Research Software 100

Research Software B2C Artificial Inteligence Customer Experience 100

The Product Coalition

JUNE 26, 2022

Lessons and Insights from ‘The Mom Test: How to Talk to Customers’ by Rob Fitzpatrick “The Mom Test: How to Talk to Customers…” is a practical how-to guide that allows you to properly evaluate your current or next business idea. Examples of Bad and Good User Research Bad questions “Do you think it’s a good idea?”

User Testing 117

User Testing Customer Feedback Customer Experience Product Research 117

Bain Public

NOVEMBER 21, 2022

Product Collective’s INDUSTRY: The Product Conference was created in Ohio by product people Paul McAvinchey, Mike Belsito, and Rebecca Feliciano with the goal of bringing the best software product management professionals together. Abigail: "I think that depends on if the company has software or not. About INDUSTRY's Fireside Chat.

Research Software 52

Research Software B2C User Testing Customer Experience 52

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Type of product (B2B, B2C). Analyzing and reporting on progress. Evaluating ideas.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. Being a product manager in a B2B service company, the question was particularly difficult to answer. It is a good tool to have and can be used over and over again. .

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Userpilot

JUNE 22, 2021

What to consider when offering self-service. Three key strategies for building customer success and reducing support strain are: providing customer-centric onboarding, offering self-service and automated assistance, and gathering and implementing customer feedback. How do customer success strategies reduce strain on support?

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Guy

MARCH 2, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60