Mind the Product

JANUARY 22, 2018

It’s the foundation that, for instance, powers a website and allows developers to add pages and features. By the time they need to be replaced few, if any, people from the original team are still around and, in any case, and no one fully understands the IT in detail. Replacing them is an expensive and high-stakes endeavour.

Research Software 106

Research Software Reporting Tools Weak Development Team Product Research 106

Userpilot

FEBRUARY 12, 2021

Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. We will then explain the benefits of freemium for SaaS and why they work well for B2C companies and not so great for B2B.

User Testing 98

User Testing Reporting Tools B2C Onboarding KPIs 98

Userpilot

JULY 5, 2022

Incremental innovation gives you time to listen to user feedback. As a result, it helps you develop only the features that they need and avoid falling into the feature fallacy trap and creating the consumption gap. This makes the product loved by our users ( check G2 reviews ). What is incremental innovation?

Feedback Software 94

Feedback Software Analytic Tools Research Software Product Research 94

Userpilot

DECEMBER 21, 2022

You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. Product analytics is the process of tracking and analyzing every step of how users interact with your digital products or services. B2C apps tend to have a higher DAU/MAU ratio than B2B apps.

Analytic Tools 92

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 92

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Instead, focus on fostering a culture of communication and feedback loops between the team.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Mind the Product

JUNE 28, 2018

Is there a difference between developing an enterprise and a consumer product? It is true that enterprise products are becoming more consumerised as competition and user expectations increase – Slack is a great example of this. Here, there is tremendous space for variation in user context and user needs.

B2C 135

B2C B2B User Testing Feedback Software 135

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Intercom on Product: Keeping the momentum going as you scale. Not work, work, work.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

NOVEMBER 11, 2021

Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. Analyze data to find similarities and patterns among your users.

Data Visualization 97

Data Visualization User Testing Customer Experience Customer Feedback 97

The Product Coalition

JULY 17, 2018

Is there a difference between developing a product for enterprise and a consumer? It is true that enterprise products are becoming more consumerized as the world gets more competitive and user expectations increase. Here, there is tremendous space for variation in user context and user needs.

B2C 60

B2C B2B User Testing Feedback Software 60

The Product Coalition

OCTOBER 11, 2019

Business is a bad place for surprises?—?after I understand that few developers ever want to hear people criticize their apps, but if you want your product to sell, you’ll have to accept what’s coming at you. While you’ll be hiding out in the bushes, some other team will be improving their product and making more money from it.

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

Userpilot

APRIL 29, 2021

Other software requires direct integrations and developer participation to create more complex product experiences. This decreases the strain on your customer success teams. It doesn’t require heavy developer investment to get set up. Pendo offers four different subscription plans: Free, Team, Pro, and Enterprise.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. Finally, we want to use metrics to generate shared context on the team and alignment among members.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. They don’t value experience running product management teams , instead overweighting narrow technical or market segment familiarity.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Mind the Product

NOVEMBER 9, 2016

While gaming and entertainment are the first obvious applications of VR, the more interesting applications – and the ones we focus on here – are in B2B and B2C products and services. Building non-gaming VR experiences. As soon as we move to detailed definition and development of the product things change quickly.

Weak Development Team 92

Weak Development Team Development Feedback Software User Testing 92

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Depending on your budget, the size of your technical team, and the vision for the future of your data, you can choose the solution that feels the best for you. Now, let’s dive in.

Analytic Tools 92

Analytic Tools Data Visualization Onboarding KPIs User Testing 92

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

NOVEMBER 20, 2022

Rather than assessing your ACV on its own as simply good or bad, you should evaluate the context of all other financial metrics that define the success of your business as a whole. You can also find distinct differences in ACV between B2B and B2C companies. Instead, the right annualized contract value varies from business to business.

Feedback Software 96

Feedback Software Onboarding KPIs Customer Experience Customer Feedback 96

The Product Coalition

FEBRUARY 6, 2020

User expectations and pressure on companies have increased: they must be present in multiple channels, generate personalized content and positive user experiences in each of these channels. This is followed by lead generation and the formation of positive user experience. Develop creative skills.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Roadmunk

APRIL 3, 2018

What does it mean to not think like a product manager, and how do you undo previous bad habits in terms of thinking? Agile development processes are more about how you work together. Maybe I don’t have to spend more time doing smaller experiments where I’m really crafting a unique user experience, right?

Research Software 89

Research Software Feedback Software User Testing Product Management 89

Userpilot

MARCH 15, 2022

A product-led approach also translates to a design-led one since you need to design your product and its onboarding experiences in a way that resonates with your audience and provides value. There has been a rising demand for self-served support among B2B and B2C customers. The average revenue per user (ARPU).

Onboarding KPIs 89

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 89

Business of Software Conference

JUNE 5, 2019

We had made a bad hire. But then you develop written language and developed mapping tools and they would develop maps and pictorial maps with language on it. I want to talk about our journey to Andi and how we developed Andi which is our virtual assistant. We were struggling. So now I want to shift our journey.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. Promote it throughout the user experience.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Userpilot

JUNE 19, 2020

If it’s bad, and the product doesn’t meet your user’s expectations – they are inevitably going to churn. That’s why product experience is a make-or-break for your business and you should pay attention to improving it. What is product experience? How does product experience affect retention?

Customer Experience 59

Customer Experience Research Software User Testing Product Research 59

Userpilot

JUNE 19, 2020

If it’s bad, and the product doesn’t meet your user’s expectations – they are inevitably going to churn. That’s why product experience is a make-or-break for your business and you should pay attention to improving it. What is product experience? How does product experience affect retention?

Customer Experience 52

Customer Experience Research Software User Testing Product Research 52

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. Promote it throughout the user experience.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. I’m the founder and CEO of a company called Superhuman, and we make the fastest email experience in the world. I felt this incredible intense pressure from the team and also from within myself to launch what we had built.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

The Product Coalition

DECEMBER 11, 2018

Even though product managers are supposed to engage various teams during the day, chances are you are not moving that much. Bad news first: the reasons for not working remotely OK, let’s be honest for a second. Secondly, while there are many workflow methodologies, all of them involve gathering as a team at a certain point.

Analytic Tools 60

Analytic Tools Technical Review Data Visualization Customer Experience 60

Userzoom

NOVEMBER 6, 2019

I wanna, first of all, thank Tom and the whole marketing team for putting this show together, can we get a round of applause for them? You don’t have to just have great, you know, enterprise grade back-end, you have to have fantastic consumer grade front-end as well, whether you’re in B2C or B2B, doesn’t matter.

Research Software 68

Research Software User Testing Product Research UX 68