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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

If you want to get started with Userpilot as your insight tool, book a demo now. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer insight tool? Integration benefits are huge, allowing you to connect with other tools and systems you already use.

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Involuntary Churn vs Voluntary Churn in SaaS: How to Minimize Lost Revenue and Increase Customer Retention

Userpilot

Get a Userpilot demo and see how we can help. Payment failure due to expired cards. Payment fails due to insufficient funds. And when credit card companies see these sorts of transactions go through their system, they will not process them as a precautionary measure. Failed transactions due to credit card limit.

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Homegrown Versus SaaS Feature Toggle Solutions

Split

Additionally, you don’t need to worry about vendor lock-in or compatibility issues that are possible when integrating a third-party solution into existing systems. Additionally, with a custom system, there is no guarantee that errors or bugs will be caught right away due to lack of testing resources or expertise available outside the team.

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Going from College to Product Manager

The Product Guy

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. These system errors increased our backlog and costs, and delayed enrollments.

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FinTech Onboarding: 13 Best Practices for Customer Success

Userpilot

Book a demo today to learn more! Offering targeted guides , demos , and tutorials can make users feel valued. For example, financial institutions like Mercury, which offers banking services to startups, need to know which company they will be serving. What is FinTech onboarding?

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What Are SaaS Billing Dark Patterns and How to Avoid Them in Your Product Design

Userpilot

A bitter tweet or negative review from an angry user is all that’s needed to tarnish your reputation and discourage prospects. You get on a website, review their product, and decide it’s what your team needs. Their billing system is automated, so they don’t exactly know which customer accounts are active or not.

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How to Collect Qualitative Feedback in SaaS

Userpilot

You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. Get a Userpilot demo ! Popular quantitative research methodologies include rating systems (e.g. Looking to collect and analyze feedback? How is this useful?