UX Planet

JANUARY 22, 2024

The goal is to give you an advantage, not a final solution In many design projects, designers must finish the design quickly and deliver it to developers. As a result, they skip research, don’t control all aspects of the project, such as technical terms, and sometimes don’t have time to test different approaches. Here it is.

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Analytic Tools Feedback Software Research Software Artificial Inteligence 74

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Dialogue management may use rule-based systems, state machines, or machine learning models to decide the chatbot’s responses.

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Artificial Inteligence Reporting Tools Feedback Software Research Software 135

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Short attention span. Make support easily accessible.

User Testing 138

User Testing Analytic Tools Data Visualization Research Software 138

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

SEPTEMBER 11, 2023

It involves market research, goal setting, and the development of your go-to-market strategy. Choosing the right tool to work with can make your life easier. Choosing the right tool to work with can make your life easier. It enables you to collect user feedback and make improvements before a full launch.

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Product launches Product Research Data Visualization Research Software 94

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

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Analytic Tools Feedback Software Research Software Data Visualization 60

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? You may have realized how customer feedback has become a huge focus in recent years. In this era where new technology pops up every day, you are required to constantly make changes to your products.

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User Testing Feedback Software Data Visualization Research Software 76

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. 70% of participants have a more favorable rating of online banking now.

Banking 52

Banking User Testing Reporting Tools Presentation 52

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. 70% of participants have a more favorable rating of online banking now.

Banking 52

Banking User Testing Reporting Tools Presentation 52

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. Collect customer feedback regularly across all touch points and turn those insights into real product improvements. Before jumping in with your customer advocacy strategy, you have to start with data-driven customer research. Motivation.

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User Testing Customer Experience Customer Feedback Feedback Software 88

Mind the Product

AUGUST 19, 2019

But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place. Anomaly detection is used to identify suspicious bank transactions or fake accounts. An ML system would probably catch more mistakes but would be far more expensive to build.

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Mixpanel

FEBRUARY 23, 2021

He continued, “If I had a good metric at that time that represented product-market fit, we’d probably have $500K more in our bank account and wouldn’t have spent two years in misery.”. ” Startup Grind Jaclyn Allen, Partner Success Manager, and Daniel Reilly, Software Engineer, Startup Grind. Credit: Lenny Rachitsky.

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User Testing Onboarding KPIs Product Research Startups 130

The Product Coalition

NOVEMBER 26, 2019

Departmental goals and incentives further push developers towards building robust, scalable, elegant software. Historically all agile methods emphasize continuous delivery of value , not code, to users and to the business; all require short feedback loops with users/customers and with stakeholders.

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Onboarding KPIs Product Research Agile User Testing 78

Mind the Product

MAY 13, 2019

We’re a UK-based bank and our mission is to make money work for everyone. Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. We built our knowledge from desk research, user interviews and personal experiences. Explain the why.

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Research Software Feedback Software User Testing Customer Experience 166

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. His company PrecisionLender has been seeing incredible growth over the past few years, providing a huge amount of value in the banking sector. And about two years ago we came up with the idea of building into our system, I call it an A.I.

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Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

FEBRUARY 14, 2018

Our VP Product worked as a PM, a Designer and a Researcher in his career. You have to do research, product, and design work in spaces that were never designed for that. You’ll get direct feedback on your work from our customers. This lack of feedback makes it much harder to get better at your job.

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Product Research User Testing Research Software Feedback Software 188

UX Studio

JULY 31, 2018

Designing a good children’s app is more than just dumbing down adult concepts.” (Tanya Unger) The essence of designing a successful product for them lies in understanding their differences from and similarities to adults. Not to mention that they don’t have a fully developed emotional control system. How do kids differ from adults?

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DISQO

DECEMBER 12, 2017

That’s why the best decision-makers embrace methodologies and tools for rapid experimentation and iterative optimization. Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

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User Testing Research Software Product Research Customer Experience 40

DISQO

DECEMBER 12, 2017

That’s why the best decision-makers embrace methodologies and tools for rapid experimentation and iterative optimization. Historically, managers would commission large-scale research upfront, before investing in an initiative or project. In mid 2017, a multinational bank used Alpha to test facial recognition for mobile app logins.

User Testing 40

User Testing Research Software Product Research Customer Experience 40

The Product Coalition

MAY 14, 2018

That means working with design to research and understand our customer needs, collaborate across design and engineering to envision solutions, and then ensure that those solutions are implemented in a way that improves the customer experience. “At Stephen Sherwin is Senior Product Manager in Mobile Banking at AIB.

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UX User Testing Product Research Research Software 68

DISQO

APRIL 2, 2018

In his book, INSPIRED , technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business.

Product Research 40

Product Research User Testing Customer Feedback Research Software 40

DISQO

APRIL 2, 2018

In his book, INSPIRED , technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business.

Product Research 40

Product Research User Testing Customer Feedback Research Software 40

DISQO

AUGUST 28, 2018

But for eager upstarts and nervous incumbents, Northwestern Mutual shares some words of wisdom: you might be overestimating how much software will replace in the future. Northwestern Mutual offers a comprehensive list of financial services and solutions from life insurance to estate planning.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

But for eager upstarts and nervous incumbents, Northwestern Mutual shares some words of wisdom: you might be overestimating how much software will replace in the future. Northwestern Mutual offers a comprehensive list of financial services and solutions from life insurance to estate planning.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

Split

JULY 22, 2019

In enterprise IT, we look around and we see Amazon, we see LinkedIn we see Booking.com… we see these companies that do these amazing technical feats and we think, “Well, I don’t have the scale or I don’t have the team to build all that tooling to do the same things.”. It’s modern software.

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The Product Coalition

JULY 24, 2020

I always address this by creating a customer interview guideline, with a tailored question bank. For example, seemingly simple things like not forgetting to keep your phone charged and to enable audio recording, asking for formal permission to record them, getting the research reward voucher receipt signed, and so on.

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Product Research User Testing Data Visualization Customer Feedback 78

DISQO

MAY 19, 2017

Other banks have shied away from such a strategy because of the prevalence of ‘churners,’ or people who repeatedly open credit cards to collect initial perks, and then close the cards soon afterward without paying interest or incurring annual fees. There are of course many other factors that should influence a bank’s offerings.

Product Research 40

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DISQO

MAY 19, 2017

Other banks have shied away from such a strategy because of the prevalence of ‘churners,’ or people who repeatedly open credit cards to collect initial perks, and then close the cards soon afterward without paying interest or incurring annual fees. There are of course many other factors that should influence a bank’s offerings.

Product Research 40

Product Research User Testing Banking Feedback Loop 40

DISQO

JUNE 20, 2018

Last week, we partnered with Silicon Valley Bank to host a conversation moderated by Thor Ernstsson, CEO and Founder at Alpha. When do you do research yourself and interview people, it’s different than just reading someone else’s research. It’s a tool that you can use to influence people at your company.

User Testing 40

User Testing Product Research Banking Feedback Loop 40

DISQO

JUNE 20, 2018

Last week, we partnered with Silicon Valley Bank to host a conversation moderated by Thor Ernstsson, CEO and Founder at Alpha. When do you do research yourself and interview people, it’s different than just reading someone else’s research. It’s a tool that you can use to influence people at your company.

User Testing 40

User Testing Product Research Banking Feedback Loop 40

Business of Software Conference

OCTOBER 29, 2018

Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events. BoS Europe 2019 BoS USA 2019. Don't Miss a Thing - Get BoS Updates.

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Weak Development Team Reporting Tools Feedback Software Data Visualization 79

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award. So, they are the ones who go really deep into the technology.

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Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award. So, they are the ones who go really deep into the technology.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

Intercom, Inc.

FEBRUARY 27, 2020

The technology for Resolution Bot has been waiting in the wings, but the user experience has been risky. That’s why we built a curation tool to help you search how your customers have asked questions in the past. One thing we’ve really tried to do is to be able to do the full product loop ourselves. Short on time?

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User Testing Artificial Inteligence Data Visualization Customer Experience 23