Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. You see the character of a company when things go wrong,” Tristan recalls.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

The Product Coalition

MARCH 15, 2023

How many financial apps do you have on your phone, and how often do you use them? Chances are the ones you frequently use have a simple, intuitive app onboarding process. If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat.

Onboarding KPIs 125

Onboarding KPIs Analytic Tools Research Software Data Visualization 125

Usersnap

MAY 17, 2023

But what if I told you there’s a game-changing solution? Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. That’s where website annotation tools come into play! website.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns.

Artificial Inteligence 137

Artificial Inteligence Reporting Tools Feedback Software Research Software 137

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. George” is the name of Erste Bank’s web and mobile app. A human name was purposefully chosen to portray using the app can be just like interacting with a friend. What do the customers need?

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Modus Create

SEPTEMBER 11, 2023

With over 100 million developers and 370 million repositories, GitHub is the world’s most popular platform for source code management and a driving force behind today’s open-source revolution. 90% of the Fortune 500 manage their software on GitHub, and that number is only increasing. Enabling it directly in GitHub is incredibly easy.

Enterprise 110

Enterprise Reporting Tools Research Software User Testing 110

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 97

Feedback Software Research Software User Testing Customer Experience 97

Intercom, Inc.

AUGUST 26, 2020

New research from Intercom reveals how support leaders are striking a balance. “What emerged from our research is a modern playbook for support” What emerged is a modern playbook for support. In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

UX Studio: Product Management

JUNE 29, 2021

Recently, one of these topics was to communicate research insights in a better way. . That is why in this blog post we gathered our learnings about how to communicate research results better. We will also focus on methods of continuous dissemination of research insights. We like to think of a digital product as a living thing.

Data Visualization 122

Data Visualization User Testing Research Software Customer Feedback 122

The Product Coalition

NOVEMBER 23, 2021

Step One: Do Niche and Product Research When selling products, it is important to have a complete plan of action. This full guide will inform you of the exact steps you need to take for product research. While you might not need much money, research often has you returning to the drawing board. Amazon Keyword Research Tools ?—?There

Branding 137

Branding Data Visualization Analytic Tools Reporting Tools 137

Userpilot

DECEMBER 19, 2022

Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. B2c marketing strategies, on the other hand, target end consumers that are purchasing a product or service for themselves. Do your market research. User segmentation with Userpilot.

B2B 104

B2B User Testing Research Software Analytic Tools 104

Userpilot

AUGUST 6, 2023

Building an omnichannel experience requires a combination of data collection, channel selection, journey mapping , data centralization, and obtaining the right tools for the job. Inconsistent data reporting. Segmentation and split-testing are two best practices that can help you improve the omnichannel experience for your customers.

Customer Experience 86

Customer Experience User Testing Customer Feedback Feedback Software 86

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Another example is project management software and other SaaS products. What are the benefits of product intelligence? Conclusion.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Coalition

JULY 1, 2019

Monzo raised $144m recently to be valued at $2.6bn, Prospa successfully listed on the ASX with a market cap of $720m (AUD), Judo Bank raised $140m (AUD) and many more have hit similar achievements. Hopefully the research gives some insights to the fintech sector and entrenched financial companies looking to keep pace.

Analytic Tools 60

Analytic Tools Data Visualization Research Software Reporting Tools 60

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. Financial services can all be obtained digitally. It’s a risk we don’t have to take.”.

Banking 52

Banking User Testing Reporting Tools Presentation 52

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. Financial services can all be obtained digitally. It’s a risk we don’t have to take.”.

Banking 52

Banking User Testing Reporting Tools Presentation 52

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Typeform is an intuitive and user-friendly tool that empowers you to create engaging and interactive feedback surveys.

Feedback Software 19

Feedback Software Data Visualization Customer Feedback Analytic Tools 19

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Next, it’s time for market research which focuses on industry trends , assessment of the competitive landscape, and evaluation of the financial viability of the solution. This is the key focus of our guide.

User Testing 93

User Testing Product Research Feedback Software Customer Feedback 93

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

UX Studio

OCTOBER 11, 2022

Communication can start anywhere your company is present: Website, Mobile app, Live Chat, Social Media, Email, and. People fall in love with the experience , not the technology behind it. banking (75%), . Reduced cost of service and marketing. Any other channels where the touchpoint is virtual. . healthcare (78%), .

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. As you climb the ladder, primarily the focus changes from solution and execution to strategy. A Platform PM also concerns himself with stability and safety of the platform. Specialist PM Roles.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Amplitude

JANUARY 21, 2021

Mary Alfheim, Product Analytics Lead, HBOMax : Faced with a large and complex organization with numerous technical dependencies across its many teams, Mary successfully and tirelessly advocated for bringing self-service insights to HBOMax. In July, Current became the first mobile bank in the U.S. The Product Innovation Award.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Research Software 98

Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. It didn’t work very well, and it turned out it was because people made honest mistakes when filling in forms that the technology couldn’t read.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Hardware, software and mobile technologies have become cheaper and easier to deploy, enabling small and mid-size companies to have access to similar if not better technologies than the big boys. Their customer service is horrendous.”

Data Visualization 130

Data Visualization Reporting Tools Analytic Tools User Testing 130

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Product Innovation Educators

APRIL 24, 2023

Research has found that such tensions reflect underlying paradoxes, and they might actually be something that can help us in the end. Our guest, who has been researching this for over 20 years, is Dr. Marianne Lewis. We think about is as a system of tools. “Either/or” thinking tends to be our default.

Research Software 98

Research Software User Testing Product Research Reporting Tools 98

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. Could we make the user experience safer?

Artificial Inteligence 179

Artificial Inteligence Data Visualization Product Research Reporting Tools 179

Mind the Product

MAY 5, 2020

In the course of researching this guide, we found that some think digital accessibility means simply making multiple digital channels available to customers while others described usability instead of accessibility. At a glance, many accessibility features can be seen on websites or apps.

Reporting Tools 113

Reporting Tools Research Software Product Management Product Manager 113

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. Provide Much Deeper Context than Traditional Software Projects, Especially Use Cases and Business Goals.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

UX Planet

FEBRUARY 7, 2024

Illustration by Synchrony Bank As an international student from India, navigating the American real estate market landscape proved daunting, I had to start with understanding the market vocabulary moving ahead with laws and rules. Here, I would like to discuss the two key insights that emerged from our comprehensive research.

Systems Review 91

Systems Review Construction Research Software Government 91

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. His company PrecisionLender has been seeing incredible growth over the past few years, providing a huge amount of value in the banking sector. And about two years ago we came up with the idea of building into our system, I call it an A.I.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

ProductPlan

OCTOBER 23, 2018

There are lots of ways to define a product manager’s job , but here’s one viable way you could succinctly describe the product management role: identify flaws and design solutions for them. You can then use that insight to inform a better solution for your customers. One real-world example of this came from—who else?—Apple.

Analytic Tools 56

Analytic Tools Research Software Reporting Tools Data Visualization 56

The Product Coalition

NOVEMBER 27, 2023

It’s difficult to find a SaaS company that isn’t already in the niche you wish to enter! The solution? Vertical SaaS! Vertical SaaS has had a tremendous run during the last decade. Why is Vertical SaaS on the rise? Spotify is an example of regular SaaS ; you pay to conveniently locate and stream music.

Research Software 134

Research Software Feedback Software Reporting Tools User Testing 134

The Product Coalition

OCTOBER 25, 2023

In fact, JPMorgan’s report suggests that it could inflate Bitcoin’s market cap by up to $300 billion. We’re talking about exciting new products and services that could make using Bitcoin smoother and more convenient. Custody Solutions When launching a Crypto ETF, you must establish robust custody solutions.

Customer Feedback 115

Customer Feedback Reporting Tools Technical Review Research Software 115

Sachin Rekhi

JUNE 1, 2017

Bear with me for a minute here, because I'm going to start by taking a detour and explaining a much researched problem in probability theory: the multi-armed bandit problem. Not just with using the computer, but very quickly in high school learned how to program it to make initially games and then various apps and utilities.

Technical Review 109

Technical Review Software Review Research Software Reporting Tools 109