Userpilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Create granular content.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences.

Feedback Software 104

Feedback Software Research Software Data Visualization Product Research 104

The Product Coalition

APRIL 17, 2023

Here are 12 of the most common feedback collection methods. Collecting and making sense of customer feedback is a primary responsibility of product teams. Collecting product feedback is one of the main tasks of Product Managers. How can PMs collect that feedback? Automation ftw.

User Testing 135

User Testing Customer Feedback Feedback Software Analytic Tools 135

The Product Coalition

DECEMBER 11, 2022

Though DevOps best practices don’t change frequently, it’s important to ensure that your company is always on top of its game by developing and implementing the best practices that are relevant today, as well as those that will be in 10 years time. Look At Top 12 DevOps Best Practices in 2023 1.

Feedback Software 128

Feedback Software Analytic Tools Data Visualization User Testing 128

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Here’s how to successfully build your CS team into your feedback workflow.

Feedback Software 136

Feedback Software User Testing Customer Feedback Research Software 136

Userpilot

MAY 12, 2022

What are the best practices for new product announcements? What tools and channels can a product manager use to effectively announce new products or features? Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base.

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

The Product Coalition

DECEMBER 21, 2021

Restaurants don’t put an Apprentice Chef in charge of the kitchen overnight, so why do we do this with Product Managers? Photo by Sebastian Herrmann on Unsplash Whilst it has been around for decades, product management has grown rapidly over the last few years. In 2021, Product Managers are in high demand and the talent war is rife.

Product Management 174

Product Management Product Manager Weak Development Team Management 174

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction.

Product Research 94

Product Research User Testing Feedback Software Customer Feedback 94

Mind the Product

MARCH 10, 2020

In this episode, Tristan and Rosemary discuss product intuition, the art of prioritisation, managing your HiPPOs, and draw from their own experiences and expertise to answer questions from the Mind the Product community. 13:57 | Do have any tips or advice for gaining feedback from our customers? Question 2. Question 3 .

Workshop 152

Workshop Customer Feedback Feedback Software Blog 152

Userpilot

OCTOBER 31, 2022

Are you after some release notes best practices? Do you want to know why they are important for product managers ? Release notes are a technical document that announces the updates to the product. Various roles are responsible for producing release notes, like the product manager , head of product, or product owner.

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. There are several best practices that all account managers need to keep in mind. Collect and act on customer feedback to improve satisfaction.

Feedback Software 93

Feedback Software Analytic Tools Product Research User Friction 93

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Let’s dive in!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 97

User Testing Product Research Customer Feedback Feedback Software 97

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 97

Product Research Feedback Software User Testing Customer Feedback 97

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Four methods for gathering VoC feedback. 12 VoC best practices. Many SaaS companies think that collecting customer feedback is the only goal of a VoC program.

User Testing 97

User Testing Data Visualization Customer Feedback Customer Experience 97

Userpilot

SEPTEMBER 21, 2022

Your engineering and product teams team have worked vigorously on making product changes. Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. Read on as we explore best practices for communicating product changes to drive adoption and growth.

Feedback Software 94

Feedback Software User Testing Product Research Customer Experience 94

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 147

User Testing Feedback Software Product Research Research Software 147

Userpilot

JULY 31, 2023

What does a product marketing manager (PMM) do? Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding.

Product Marketing 95

Product Marketing Onboarding KPIs User Testing Marketing 95

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Want to see how?

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. Sounds simple, right? Not necessarily.

Feedback Software 117

Feedback Software User Testing Product Research Customer Experience 117

Userpilot

JUNE 30, 2023

You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. Trigger customer feedback surveys contextually for existing customers.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

The Product Coalition

FEBRUARY 21, 2023

Engaging end users in the product development process has become a textbook truth, hailed as the surefire way to build solutions that solve real problems. TL;DR controversy with user engagement Whether you should engage customers when building a product or avoid listening to them at all costs is a flawed question.

User Testing 131

User Testing Customer Feedback Customer Experience Development 131

Userpilot

JANUARY 27, 2023

The success of your product, the future of your company, and your future as a PM depend on paying customers. However, it would be naive to expect customers to part with their hard-earned cash without first trying out the product. As a SaaS product manager , how do you give users a chance to experience your product value?

Feedback Software 97

Feedback Software Analytic Tools B2B Data Visualization 97

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. This article guides you to make an excellent CX strategy with best practices and tips. Let’s start!

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Product Research 87

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Book the demo to see how!

Onboarding KPIs 88

Onboarding KPIs Feedback Software User Testing Product Research 88

Generation Focus

DECEMBER 6, 2021

Conducting research with individuals with accessibility needs helps ensure that products will be usable and accessible for all types of people. In this post, we share our best practices for how you can make your recruitment process more inclusive and accessible for participants with different abilities.

Research Software 113

Research Software Product Research User Testing Feedback Software 113

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions.

Customer Feedback 92

Customer Feedback User Testing Customer Satisfaction Customer Experience 92

Userpilot

JUNE 20, 2023

TL;DR You can try the following books to enhance user onboarding strategies: Product Rantz by Userpilot reveals what to do and what not to do for successful onboarding with valuable insights and humor. Continuous Discovery Habits by Teresa Torres provides holistic onboarding practices beyond isolated discovery efforts.

Onboarding KPIs 96

Onboarding KPIs Feedback Software Research Software Books 96

ProductPlan

FEBRUARY 3, 2022

Product operations, or prod ops, is an emerging discipline designed to help product teams operate as effectively as possible. The role builds a foundation of excellence through metrics, infrastructure, business processes, best practices, budgeting, and reporting. What is Product Operations?

Product Research 103

Product Research User Testing Data Visualization Customer Experience 103

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Expect practical tips, real-life examples (including rubber ducks and naked ninjas!) Get the book.

User Testing 99

User Testing Books Customer Feedback Customer Experience 99

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Start building your marketing conversion funnels but creating all product user personas.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Research Software 101

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. Twenty five mini-research ideas for finding something meaningful to work on.

User Testing 108

User Testing Product Research Research Software Data Visualization 108

Userpilot

OCTOBER 6, 2022

Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Your website is a core aspect of customer communication management, sharing information with visitors through notification banners , blog posts, changelogs, etc.

Customer Communications 90

Customer Communications Feedback Software Research Software Analytic Tools 90

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

JANUARY 21, 2022

Looking for a simple but effective software release notes template to communicate product changes to your customers? In this article, we cover a brief recap on what software release notes then showcase some of the best practices with great examples from SaaS products. You’re in the right place.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97