Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. Currently in beta, Gainsight will allow logging emails to Timeline directly from your email. Run efficient risk escalation meetings .

Data Visualization 85

Data Visualization User Testing Customer Experience Customer Feedback 85

Userpilot

DECEMBER 19, 2022

Having a thriving community around your brand on Facebook groups, online forums, or even Slack channels is a great way to retain the attention of consumers so they don’t jump ship over to competitors. Blog articles are the most popular format for content marketing but that doesn’t mean you have to limit yourself to that medium.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Mind the Product

APRIL 24, 2018

Five hours into day one of public release, after months and months of planning, private and public beta, we started to see some small signs of traction. We had some fantastic beta/influencer responses before the public launch, from thousands of tech enthusiasts, influential early adopters and Mac fans. What blogs do you read?

User Testing 144

User Testing Customer Feedback Customer Experience Data Visualization 144

Usersnap

DECEMBER 10, 2023

We examine their offerings and assess how they can elevate your UAT beta testing experience. UserReport UserReport is a tool designed for collecting feedback and insights from website users through surveys and feedback forums. Feedback Forum: Users can provide insights and vote on others’ feedback.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

MAY 3, 2018

Michelle: We run betas of things. We recently did an A/B test of a new form redesign and blogged about it because analytics, engineering, product and design were all part of this. It’s closer to your beta process. Michelle: That’s similar to beta. Why doesn’t Intercom A/B test? Rohini: Definitely.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Userpilot

MAY 17, 2022

Show users the potential value of the new features/products, and engage them in the development process (for example, by getting them to participate in beta testing). On Asana’s forum, customers complained about how slowly the software loaded. Transparency and honesty are the best ways to maintain your users’ trust.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

The Product Coalition

JANUARY 22, 2019

This is not because non-physical products are always in “beta mode”: actually, it is this modular aspect that makes certain applications very powerful. Opening up a planning forum, particularly in offices where everyone is usually focused on executing rather than conceiving ; can be a very powerful experiment. Let us know below !

User Testing 80

User Testing Customer Experience Product Management Product Manager 80

Userpilot

JUNE 19, 2019

Encharge (Private Beta). One way of enabling this is through Freshdesk’s forum feature. You can create a forum for your customers so that if they’re struggling with a particular part of your product, they can ask other customers for help. Make sure you’re both clear about the desired outcomes and next steps.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

Userpilot

SEPTEMBER 16, 2022

What is a beta testing feedback form template? Beta testing is one of the most effective ways to gather feedback on a product , but getting useful feedback and handling beta testers is not always as easy as it sounds. How to recruit beta testers: The first step to recruiting beta testers is to define your ideal tester.

User Testing 97

User Testing Feedback Software Customer Feedback Product Research 97

Userpilot

MARCH 7, 2022

Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Brand24 got its first 100 clients in the first 3 months from personalized cold outreach, specifically for their beta program. They referred to this as beta testing.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

Usersnap

MARCH 6, 2019

Chat has become the leading contact source within the online environment, with 42% of customers using chat versus email (23%) or other social media forum (16%). Brian Clifton has made a good point on his blog saying that poor deployment of pop-ups has negative repercussions. (Source: Harris Research). Source: J.D.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Userpilot

OCTOBER 15, 2022

It can come from a variety of sources — a customer survey, comments on forums, social media, e.t.c. Invite customers to give feedback on a beta feature with fake door testing. Fake door tests are a great method of collecting feedback for beta products. Why is it important to collect customer feedback?

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Intercom, Inc.

MAY 16, 2018

There’s a famous blog post from Fred Wilson , a cofounder of Union Square Ventures, titled nothing more than “marketing,” where he makes broad statements like “Marketing is what you do when your product or service sucks.”. George wrote a fantastic article detailing how to determine the product marketing strategy through beta products.

Product Marketing 223

Product Marketing Marketing Strategy Customer Experience 223

Userpilot

DECEMBER 21, 2022

You can also gather indirect feedback by reading through support queries, checking the top posts on online forums, or searching for posts that mentioned your brand without directly tagging the company. Note: Employee feedback is bound to be biased, so be sure to verify input by beta testing. Source: ClickUp. Gather employee feedback.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Centercode

FEBRUARY 20, 2019

Centercode has been running beta tests for over 18 years. That’s why we can say this on good authority: beta testing isn’t easy. Like a suit, your beta testing strategy needs to be tailored to fit well. You can’t major in Beta Testing. Key Beta Testing Takeaways (If You’re Short on Time).

User Testing 66

User Testing Product Research Testing Feedback Software 66

Userpilot

MAY 17, 2022

How to collect customer feedback: use interviews, NPS, customer satisfaction surveys, feature surveys, feedback widgets, and product betas. This feedback is often obtained through surveys, but you can also find them on social media and internet forums where customers share their experiences with your brand.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

UX Studio

SEPTEMBER 16, 2019

Gathering feedback about a new, or beta service. Ask one question at a time ( “What do you think of our UX company ‘s blog and brand?” You can use a similar solution to rate the content of the page, like many support forums do. Accumulating quantitative data about content quality or overall customer satisfaction.

Product Research 71

Product Research User Testing Data Visualization Customer Feedback 71

Userpilot

AUGUST 28, 2019

We also recommend signing up to the beta of this feature auditing software. We’ve written quite a lot about the different user onboarding techniques on our blog, so I’m going to briefly explain what a few of the most common techniques are, and how you can use them as part of your user adoption strategy. Users were helping each other.

Research Software 108

Research Software User Testing Analytic Tools Customer Experience 108

Usersnap

AUGUST 26, 2021

Types of customer feedback CSAT (Customer Satisfaction Score) NPS (The Net Promoter Score) CES (Customer Effort Score) Beta user feedback Who should collect customer feedback? Try to follow the number of people that leave public reviews or share their opinion within forums. Beta testing. Why is customer feedback important?

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

APRIL 10, 2024

This includes your PPC ads, landing page , social media posts, blog posts, and conversations with the customer-facing teams. Give exclusive access to new features and beta versions to the most loyal customers. For starters, community forums are an excellent place to share tips, solutions, and best practices.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Mind the Product

APRIL 3, 2017

Some years ago, I wrote a blog post noting that small teams are more creative and productive than big teams. The delivery plan set out a clear purpose: deliver the beta version by September. As we began running courses, it became the forum to report on and review these as well as the product. Band vs Orchestra. Purpose: the MVP.

Agile 132

Agile Product Research Reporting Tools Vision 132