Userpilot

MAY 1, 2024

Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. That’s understandable!

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

Userpilot

SEPTEMBER 29, 2022

This data makes it easier to optimize product features and improve them to better the user experience. Ultimately, growth engineering enables SaaS companies to iterate quickly, experiment with possible new solutions, and implement major or minor user experience improvements. Growth hacking vs. growth engineering.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

JANUARY 27, 2022

But if every problem contains the seeds of opportunity, then empty states also present UX designers with a chance to educate customers on how best to use your product, or just show off your brand’s personality. How, you might ask? user cleared their data ( e.g. deleting all tasks in a project management tool).

Customer Experience 98

Customer Experience User Experience User Testing Onboarding KPIs 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? Gather user data from multiple sources to learn more about customers’ pain points. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Some of the most common you can use are: Blog posts.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

JUNE 8, 2022

How do you get feedback on what new features to build next? Brand monitoring is a crucial part of any product’s development process. If you’re interested in learning more about how to better track and understand your customers’ thoughts on your product, read on! What is brand monitoring?

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave.

Customer Experience 105

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 105

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

UX Studio

AUGUST 1, 2017

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? And how can you find out why they are not? Let me show you how to use data to improve your product.

Customer Experience 81

Customer Experience User Experience User Testing Analytic Tools 81

Userpilot

MARCH 6, 2024

To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. How to create a product funnel? Product funnel.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

AUGUST 7, 2023

Instead of forcing your customers to choose a channel, this strategy enables you to engage with customers regardless of their preferred engagement channel , thus enhancing their experience and encouraging brand loyalty. We highlight the benefits and challenges of the strategy and discuss how you can create one for your SaaS business.

Analytic Tools 98

Analytic Tools Research Software Customer Experience Customer Feedback 98

Userpilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Usability vs. User Experience (UX).

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. How to calculate your customer retention rate (CRR). Refine the onboarding experience. Acquisition ?

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

NOVEMBER 22, 2023

Unify your data to deliver better customer experiences : You can combine data using the flexible and customizable HubSpot marketing dashboards to see the initiatives that yield the best results for your business. For instance, the dropdown menu will show the names of specific blogs or landing pages where the CTA is.

Data Visualization 102

Data Visualization Analytic Tools Customer Experience Customer Feedback 102

UX Studio

SEPTEMBER 10, 2019

Creating and maintaining a brand strategy can turn into a never-ending struggle, but it can also provide a great deal of fun. In this post we created a guide on the steps to take in developing your brand strategy. But first, let’s define brand strategy! But first, let’s define brand strategy! Brand strategy defined.

Branding 63

Branding Weak Development Team Strategy Research Software 63

Userpilot

AUGUST 5, 2023

Promoters also often become valuable brand ambassadors who bring in new customers through positive word-of-mouth marketing. These respondents are not only unsatisfied with their experience but also pose a risk of spreading negative word-of-mouth. You should take proactive action to mitigate brand damage by considering them as threats.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

AUGUST 28, 2023

As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users. Then, you need to develop a consistent and personal brand voice across all channels to connect with and delight customers.

Analytic Tools 98

Analytic Tools Research Software Customer Communications Data Visualization 98

Userpilot

JANUARY 15, 2024

Book a Userpilot demo to see how you can easily apply UI/UX principles for free! UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users. How to start with UI/UX design? What is UX design?

Research Software 103

Research Software User Testing Feedback Software UX 103

Userpilot

SEPTEMBER 12, 2022

Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Customer LTV , check how it increases over time to see if you’re growing your loyal customers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. Customer loyalty is the measure of a customer’s connection to your brand.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

The Product HQ

MAY 10, 2024

This guide shows you how to prepare for a career in AI product management. However, product development is a multifaceted discipline that sits at the crossroads between technology, business, and user experience. Working in the development team provides you with practical knowledge of how to build AI solutions.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Userpilot

SEPTEMBER 28, 2022

Customer goodwill is the positive feeling of alignment and support a customer has for your brand. In contrast, goodwill customers are off the market and will stay with your brand and even tolerate eventual problems. Customer goodwill helps your business drive more WOM, have higher LTV , and advocate for your brand.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

APRIL 22, 2024

How to gather data for customer sentiment analysis Send in-app surveys to collect quick feedback. Track customer behavior for experience insights. Ready to start tracking user opinions and feelings about your brand? It reveals customers’ overall emotional tone toward your brand, product, or service.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. How to measure customer churn? Common reasons why your churn rate may be too high.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. This is by positioning your brand as an authority through thoughtful content marketing, effective SEO strategies, and targeted social media campaigns.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. It drives customer loyalty, positive word of mouth, and user engagement. Positive reviews.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

JUNE 20, 2023

So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities. How to interpret survey responses?

Data Visualization 96

Data Visualization Analytic Tools Product Research Feedback Software 96

Userpilot

JUNE 30, 2022

UX survey is one of the most common UX research methods for getting both qualitative and quantitative insights from your users. User experience surveys are essential because they allow companies to determine areas of improvement, enhance the product and improve user experience. Look at how Slack does it.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

AUGUST 14, 2023

Retention: Users keep making repeat purchases after their initial subscription payment. Referral: Loyal users become brand advocates. Revenue: Users invest more in your product (expansion revenue) by upgrading and purchasing add-ons. How to build a growth marketing strategy?

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing User Testing 98

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Look no further. Let’s roll.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages. Customer experience (CX) describes how interactions with your product and brand make your customers feel.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Userpilot

DECEMBER 19, 2022

Few things are as crucial to your business growth as knowing how to increase retention rate. This article breaks down all there is to know about customer retention and how to calculate your customer retention rate. Ultimately, retained customers trust your brand more and are loyal customers. How to calculate retention rates?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

DECEMBER 20, 2022

So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. This stage is thus about brand building.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

JANUARY 9, 2023

As the digital landscape gets increasingly crowded, with more brands fighting for the same customers and target audience, a micromarketing strategy may be just what you need. When done correctly, it drives brand awareness, boosts sales, and customer retention , and, ultimately, stimulates profit growth. So, what is micromarketing?

Research Software 98

Research Software User Testing Strategy Customer Experience 98

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97