Userpilot

MARCH 17, 2024

In this article, we’ll discuss 10 analytics dashboard examples. The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Book a demo to learn more.

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Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

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Userpilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. With access to your CRM data, you can easily get an insight into the customer lifecycle to better understand your customers. Discover trends in user behavior and the customer lifecycle.

Data Visualization 105

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Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

OCTOBER 6, 2023

It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase.

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B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. Book the demo!

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Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from.

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Userpilot

AUGUST 10, 2023

We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. TL;DR Active users are those that interact with your platform over a given period. To calculate DAU, divide your monthly active users by the number of days in the month.

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Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 98

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Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

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Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

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Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

SEPTEMBER 4, 2023

Customer segments enable you to find/understand your target audience and boost engagement, making them an important marketing tool. It differs from demographic segmentation, which focuses on who the customer is, and behavioral segmentation , which focuses on what the customer does. What is psychographic segmentation?

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Product Research Data Visualization User Testing Research Software 104

Userpilot

JUNE 8, 2023

In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. TL;DR Event data refers to customer-generated information that indicates specific customer activities. You should collect and leverage event data to help users reach activation. What is event data?

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Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. The right metrics should align with the customer journey stages and goals, offer actionable insights, and track progress toward goals over time. You can also use a product metrics framework, ie.

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Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. A customer activation strategy is about devising the most effective customer journey in pursuit of that aim.

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Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

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Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

DECEMBER 10, 2023

TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. It’s made up of user activation , engagement, and resurrection. Book the demo to see how! Product-led growth.

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Analytic Tools Feedback Software Customer Experience Data Visualization 105

Userpilot

MARCH 15, 2023

How does tracking user activity in web applications help your product grow ? In this article, we cover how to monitor user activity to make data-informed decisions. Plus, we go over the top three web activity tracking tools that make tracking easy. TLDR; User activity tracking is the process of monitoring in-app user behavior.

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Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

JANUARY 30, 2023

Let me guess: your product adoption needs a boost, so you're looking up customer activation examples from SaaS businesses like yours. This article shows your examples from top SaaS companies. TL;DR Customer activation is the second stage in the user journey—after customer acquisition.

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Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly. What is a customer engagement strategy?

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Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. product analytics, customer surveys, etc.) active users, web visitors, etc.). and data points (i.e.,

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Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

JANUARY 12, 2023

An engaged user is someone who actively uses your product to solve their problems. Enhanced user engagement helps to: Increase your base of loyal customers. Increase customer retention rate. User engagement metrics to track: product stickiness, user activation rate, and feature adoption rate. Celebrate customer success.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS.

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User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

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Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. Active users will win points to extend their trial period.

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Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Adapt your tactics to the customer experience lifecycle.

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Userpilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today !

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Product Research 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships. Identify customer touchpoints and map the customer journey.

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Feedback Software User Testing Customer Experience User Friction 97

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Activation.

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User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

OCTOBER 11, 2022

If you want to convert your leads into paying customers, having a data-driven segmentation strategy for your product is compulsory. Lead segmentation divides your leads into smaller lists, based on user activities or characteristics. Let’s get started! What is lead segmentation? Why is lead segmentation important?

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Feedback Software User Testing Data Visualization Customer Experience 98

Userpilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. What is customer behavior analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Feedback Feedback Software 98

Userpilot

FEBRUARY 4, 2023

Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts. There are three main growth metrics you should be tracking: monthly active users and daily active users, retention rate , and churn rate.

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Analytic Tools Data Visualization Customer Experience User Testing 98

Userpilot

JUNE 12, 2023

TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible. Next, define what the key activation points in the journey are. For example, for Spotify, an activation event might be the first time a user builds a playlist or discovers a new artist.

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Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. It follows the customer activity outlined above. And you know what that means—free customers without the extra CAC.

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Feedback Software Analytic Tools User Testing Customer Experience 97

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. Driving users toward activation with checklists.

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