Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

JANUARY 3, 2023

The key to increased retention is identifying churn risk early and acting on it. Churn risk is the possibility that a customer will stop doing business with you. Identifying churn helps to: Improve retention and increase your base of loyal customers. Proactively act on data sources to reduce churn.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. The higher the retention rate, the better. 100% is the best rate but not highly unachievable.

Customer Feedback 93

Customer Feedback Customer Experience User Testing Analytic Tools 93

Userpilot

OCTOBER 31, 2022

There are different methods to measure your product engagement scores, such as through NPS, CSAT, or churn surveys. Segment customers based on engagement level and identify inactive customers to create effective marketing strategies for distinct customer segments. Use gamification strategies to boost product engagement.

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Strategy Customer Experience 93

Userpilot

JUNE 19, 2023

How do you leverage it to reduce churn and improve your retention rates ? Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Cohort analysis helps teams spot drop-off points in the user journey as well as churn warning signals.

Data Visualization 82

Data Visualization Analytic Tools Customer Experience Customer Feedback 82

Userpilot

SEPTEMBER 10, 2022

Involuntary churn vs. voluntary churn: How do they affect SaaS businesses? Even a successful business will lose customers at some point. In the business world, there’s a term used to describe the rate at which customers stop using a product or service — customer churn. What is involuntary churn?

Feedback Software 89

Feedback Software Analytic Tools Customer Experience User Testing 89

Userpilot

JANUARY 24, 2022

Wondering what a good customer churn rate in SaaS is? A bad churn rate for one company might turn out to be a great one for another. On the flip side, hoping to achieve a zero churn rate is simply impractical. What is customer churn in SaaS? Churn is natural. Let’s get started.

Feedback Software 91

Feedback Software Onboarding KPIs User Testing Customer Experience 91

Userpilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Tracking user behavior offers several benefits, including increased product stickiness and reduced churn.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Mixpanel

AUGUST 31, 2022

When a product doesn’t have good customer retention, it’s like working with a leaky bucket. Without existing customers coming back to your product, sustainable growth and revenue become much harder. Even more, a satisfied customer who continues to use your product is more likely to recommend it to others. Churn rate.

Data Visualization 109

Data Visualization Customer Feedback Customer Experience User Testing 109

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Customer attrition takes place when customers leave your product or service. While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

DECEMBER 20, 2022

This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. What is a marketing funnel?

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 91

The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. App churn ?—?the What is app churn? App churn rate measures the percentage of users who cancel an app subscription, uninstall the app, or stop engaging with it. Why do you need to analyze user churn?

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Userpilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. TL; DR The company’s growth rate refers to the measurement of variables that indicate a company’s growth over time.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 87

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Research Software 93

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Userpilot

DECEMBER 22, 2022

What would your retention game be like if you could predict churn before it happens? This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software User Testing 87

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Dashboard 83

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

FEBRUARY 4, 2023

Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts.

Analytic Tools 92

Analytic Tools Data Visualization Customer Experience User Testing 92

Userpilot

SEPTEMBER 28, 2022

The 10 key product management KPIs and metrics are Customer Acquisition Cost, Trial to Paid Conversion Rate, Customer Lifetime Value, Customer Satisfaction Score, Daily Active Users/Monthly Active Users, Feature Adoption Rate, Monthly Recurring Revenue, Net Promoter Score , Customer Retention Rate , and Customer Churn Rate.

Onboarding KPIs 73

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 73

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Usersnap

DECEMBER 14, 2021

Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. What to expect? What are exit surveys in SaaS? Source: Purechat.com.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

JULY 6, 2022

Looking for actionable tips to reduce revenue churn fast? As retention is extremely important for any SaaS company, reducing customer and revenue churn is a top priority. In this article, you'll learn everything you need to know about revenue churn and how to reduce it. What is revenue churn? Keep reading!

Onboarding KPIs 91

Onboarding KPIs Customer Experience Customer Feedback Software Review 91

Userpilot

NOVEMBER 3, 2022

Unlike physical stores, where you can observe how customers interact inside the shop, SaaS consumers are much more elusive. It lets you track and analyze how users interact with your product so that you can offer superior customer experiences and achieve product growth. Identify friction points that block the customer journey.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Customer Feedback 88

Userpilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. What is time-to-value?

Onboarding KPIs 79

Onboarding KPIs Analytic Tools Customer Experience Product Research 79

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 93

Data Visualization Customer Experience Analytic Tools Customer Feedback 93

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 93

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 93

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Follow up with detractors and try to solve the issue before they churn. What is customer experience?

Customer Experience 90

Customer Experience User Testing Customer Feedback Data Visualization 90

Userpilot

DECEMBER 21, 2022

Product analytics help you understand customers better, identify trends, and find friction points that block the customer journey. Product metrics help you gain a deep understanding of your customer’s behavior and their needs. These key metrics clearly show customers’ overall experience with your product.

Analytic Tools 91

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 91

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. What is customer retention?

Product Research 75

Product Research Onboarding KPIs Customer Experience Data Visualization 75

Userpilot

MAY 31, 2023

TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations. Experiment with different user journeys to see which ones increase retention rates. Product adoption rate Product adoption rate is the percentage of users who have adopted your product over time.

Onboarding KPIs 84

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 84

Userpilot

JUNE 7, 2022

How can you make the best use of SaaS churn calculation? The churn rate is a critical metric for all subscription-based businesses. No matter how high your recurring revenue is, you will not recover your customer acquisition costs if your churn rate is too high. What is churn in SaaS? Revenue churn.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 81

Customer Experience Customer Feedback User Testing Data Visualization 81

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

Feedback Software 80

Feedback Software Analytic Tools Product Research User Friction 80

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 94

Customer Feedback Feedback Software Customer Experience User Testing 94