Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is. What Is Not a CDP?

Analytic Tools 80

Analytic Tools Research Software Customer Communications Data Visualization 80

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Streamline team communication. Make your job easier with the right tools. Delight customers. What is customer retention?

Feedback Software 80

Feedback Software Data Visualization Customer Communications Customer Experience 80

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

OCTOBER 25, 2022

It’s a seamless approach that’s guaranteed to increase customer happiness and satisfaction. Read on as we explore the various types of self-service portals and how to create them for your customers. A self-service portal is a platform that provides guides and resources to help users get their jobs done. But before that….

Data Visualization 80

Data Visualization Analytic Tools Customer Communications Customer Experience 80

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Customer Communications 88

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end of it. Help Center Software exists to solve this problem. Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

JUNE 17, 2021

How do you use it transparently and ethically? How to use demo content correctly. How to generate demo content. Demo content is made-up placeholder data that shows customers how a given product could be used for their specific use case. For example: Made up project data for a project management tool.

Analytic Tools 97

Analytic Tools Demo Customer Communications Data Visualization 97

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 92

Feedback Software Customer Experience Analytic Tools Research Software 92

Userpilot

JUNE 30, 2022

There are six types of customer fit according to Lincoln Murphy, which include: technical fit, functional fit, resource fit, competence fit, experience fit, and cultural fit. You can leverage customer fit to bring success by: Creating user personas based on successful customers. Customer success manager persona example.

User Testing 81

User Testing Feedback Software Analytic Tools Customer Experience 81

Userpilot

AUGUST 3, 2022

Telling the brand story at different touchpoints across the customer journey. Customers move through multiple channels and platforms while interacting with your brand. An authentic message strategy is designed to meet the customer at each step of the customer journey. Pipedrive value proposition.

Research Software 89

Research Software Feedback Software Messaging Reporting Tools 89

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. You can check out my full slide deck and blog post below. Put a robust communications strategy in place.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 93

Feedback Software Research Software Analytic Tools Data Visualization 93

Userpilot

JANUARY 23, 2023

Real-time personalization is beneficial because it gives a better customer experience , drives more engagement , builds customer trust and loyalty , and increases lifetime value. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools.

Customer Experience 88

Customer Experience Analytic Tools Feedback Software Data Visualization 88

Userpilot

MAY 2, 2022

These customers are likely to rate you somewhere between 0 to 6. How to Calculate Net Promoter Score (NPS). Lastly, satisfied customers who choose 9 or 10 are promoters, and they’re the most likely to promote your company to future users. How to create an Intercom NPS survey? What is Intercom used for?

Feedback Software 80

Feedback Software Product Research Data Visualization Reporting Tools 80

Userpilot

NOVEMBER 3, 2022

Most knowledge bases contain information in different formats: knowledge base documents, how-to guides, explainer videos, glossaries, etc. There are two main types of knowledge bases: external (for customers) and internal (for employees). Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools 88

Analytic Tools Feedback Software Customer Communications Data Visualization 88

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Other kinds of useful product marketing resources include books, podcasts, and blogs just like Userpilot’s.

Research Software 83

Research Software Analytic Tools Feedback Software Data Visualization 83

Intercom, Inc.

OCTOBER 25, 2021

The Intercom team is looking forward to showcasing our latest features and improvements to the world’s leading Business Messenger and powerful customer support product. Our leading customer communication platform is used by the most innovative companies worldwide, such as Unity, Spendesk, (add approved customer logos in here).

Customer Communications 198

Customer Communications Startups Events Customer Experience 198

Userpilot

JULY 7, 2022

Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.

Feedback Software 83

Feedback Software Customer Experience Customer Feedback User Testing 83

Userpilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy!

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Customer Experience 84

Userpilot

MAY 29, 2023

Personalizing your in-app onboarding flows to focus on the features that are most relevant to a user’s job-to-be-done will make the earliest stages of the journey/lifecycle feel more contextual and boost customer engagement down the line. What is a customer engagement framework?

Analytic Tools 70

Analytic Tools Feedback Software User Testing Customer Experience 70

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool.

Feedback Software 78

Feedback Software User Testing Customer Experience Onboarding KPIs 78

Usersnap

JUNE 17, 2019

You are the middleman between customers and your company. You have to understand the customer’s problem and forward it to the developers or marketing team. Then, close the loop by passing the explanation and solution back to the customer. But, pointing fingers at the customer service agents is no solution.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Userpilot

JUNE 22, 2022

It helps you reduce the workload on your customer service team, improve the in-app support experience, boost customer satisfaction and drive adoption. Userpilot is a code-free tool that allows you to create in-app help centers and provide self-service support with an easy and quick setup. How to take care of in-app support?

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. The most important thing is to use different channels including in-product communication , email, social media, and website.

User Testing 86

User Testing Feedback Software Customer Experience Customer Feedback 86

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 20, 2022

The competition out there is increasingly stiff; you can’t be sure a customer will stay with you for long if they aren’t satisfied with your product. That’s why this blog post shows you how to measure CSAT. Customer satisfaction is the measure of how happy and satisfied customers are.

User Testing 85

User Testing Customer Feedback Feedback Software Customer Experience 85

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? Whenever you surprise customers, be on the lookout for upsell opportunities.

User Testing 74

User Testing Customer Experience Customer Feedback Feedback Software 74

Usersnap

FEBRUARY 14, 2020

Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure. To avoid running into these sorts of issues when picking a feature request tool, keep these tips in mind. How To Organize Your Feature Request Collection.

Feedback Software 52

Feedback Software Data Visualization Customer Communications User Testing 52

Intercom, Inc.

DECEMBER 21, 2020

We adapted quickly to working from home, launching groundbreaking new features to supercharge our conversational support and customer engagement tools. Which is probably why my mind turned to a post that is practical in nature and reflects so much of how we approached this year on the Intercom marketing team.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

SEPTEMBER 18, 2021

Carefully read the job description and think about how your previous experience with marketing campaigns will make you an indispensable PM. In today’s blog post we’ll give you tips on how to nail your product marketing interview. and which measurement tools you would use to track your success. Let's get started.

Onboarding KPIs 86

Onboarding KPIs Analytic Tools Research Software Product Marketing 86

Userpilot

AUGUST 29, 2022

Sentiment analysis helps determine customer sentiment with accuracy. It involves using modern technology, such as artificial intelligence, machine learning, and natural language processing, to understand the emotional undertone behind a body of text. You can significantly enhance your customer experience using sentiment analysis.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback Product Research 78