Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 87

Customer Experience Feedback Software Customer Feedback User Testing 87

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job).

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Collecting customer feedback and closing feedback loops.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Feedback 94

Userpilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

APRIL 27, 2022

Many people tend to use the terms customer service vs customer experience interchangeably. I’m here to tell you that’s wrong; the two terms, although known to boost customer engagement and loyalty , are not synonymous. Customer service is the assistance a customer receives throughout their customer lifecycle.

Customer Experience 94

Customer Experience Feedback Software Analytic Tools Data Visualization 94

Ronke PM

SEPTEMBER 4, 2023

Table of Contents Passion for product Get a mentor Ask for help It is okay if I don't know something It is okay to only have some of the answers Make friends and build a coalition What is the right fit: Product-led vs. Engineering-Led? This blog is dedicated to aspiring and new product managers I have had the privilege of getting to know.

User Testing 52

User Testing Product Management Product Manager Management 52

The Product Coalition

MAY 27, 2020

Product Management?—?Is Photo by Alex Kondratiev on Unsplash Whether Product Management is an art or a science is an unresolved debate I’ve had with several people over the last few years. Everyone has a different perspective based on their experiences. Is it an Art or a Science?

Product Research 97

Product Research User Testing Product Management Product Manager 97

Userpilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. What is Customer Success Qualified Lead (CSQL)?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Customer Feedback 93

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Many SaaS businesses struggle to decide on the approach that’s most likely to engage customers and turn them into repeat buyers. There’s just one that’s most suitable for your product and customers. You’re not alone.

Feedback Software 87

Feedback Software Data Visualization Customer Experience User Testing 87

The Product Coalition

FEBRUARY 11, 2021

User/customer retention is often the lifeblood of a business, especially in the software spaces. If your product or service cannot keep the customers it attracts, it cannot grow. In Product Management, we use the ‘leaky bucket’ analogy. Customer churn rates are these leaks. What’s the average customer lifetime?

Data Visualization 89

Data Visualization User Testing Customer Experience Customer Feedback 89

The Product Coalition

SEPTEMBER 17, 2020

You’ll find yourself working closely with UX and UI designers throughout your career as a Product Manager. UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar. UX, or User Experience design, was first laid out by Don Norman in his 1988 book The Design of Everyday Things.

UX 152

UX User Testing Product Research Research Software 152

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). What is customer activation?

Customer Experience 92

Customer Experience Analytic Tools User Testing Customer Feedback 92

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 88

Customer Experience User Testing Data Visualization Feedback Software 88

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Let’s see what it means to love your customers.

Feedback Software 92

Feedback Software Customer Experience Customer Feedback User Testing 92

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. So, how can you determine customer fit and get the right user feedback to ensure customer success? Designing your pricing plans to attract good-fit customers.

User Testing 93

User Testing Feedback Software Analytic Tools Customer Experience 93

Userpilot

APRIL 25, 2022

What is product leadership and how is it different from product management ? In the article, we’ll be discussing what the product leadership role entails and how it is different from the product management role. Product managers step in later and they are in charge of implementing the strategy and building the product.

Leadership 97

Leadership Analytic Tools Research Software User Testing 97

Userpilot

OCTOBER 14, 2021

It can lead to customer churn , overly complex products, and unforeseen technical debt. When considering what to focus on next, product managers should always ask two key questions: What problem are we trying to solve? We'd like to engage with customers better and have a closer relationship with them.

User Testing 97

User Testing Product Research Customer Feedback Feedback Software 97

Userpilot

NOVEMBER 19, 2022

What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. During the prelaunch stage, their task is to carry out market and customer research.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

SEPTEMBER 4, 2023

Customer segments enable you to find/understand your target audience and boost engagement, making them an important marketing tool. It differs from demographic segmentation, which focuses on who the customer is, and behavioral segmentation , which focuses on what the customer does. What is psychographic segmentation?

Product Research 90

Product Research Data Visualization User Testing Research Software 90

Userpilot

JULY 5, 2022

Why is incremental innovation important for product managers ? In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements. If your customer feedback shows your product is very different from what they need, don’t wait and pivot.

Feedback Software 97

Feedback Software Analytic Tools Research Software Product Research 97

Userpilot

AUGUST 10, 2022

Are you wondering about the difference between the Minimum Viable Product vs Minimum Marketable Product? Would you like to know what role each of them plays in the product management process and how to build them? A Minimum Marketable Product (MMP) is a more developed version of the MVP and it is ready to be sold to customers.

Product Research 80

Product Research User Testing Feedback Software Research Software 80

Userpilot

FEBRUARY 9, 2023

How should product managers go about optimizing their products? Product discovery helps teams achieve the product-market fit , while product optimization focuses on small changes to the user experience that increase the product value. After that, plan your experiment. What is product optimization in product management?

Product Research 91

Product Research User Testing Feedback Software Analytic Tools 91

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. It’s essential for creating personalized user experiences.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. A customer activation strategy is about devising the most effective customer journey in pursuit of that aim.

User Testing 90

User Testing Customer Experience Customer Feedback Data Visualization 90

Usersnap

JULY 18, 2021

A lot has been written on how companies can grow their business through customer success. The terms “ customer success ” or “ customer experience ” seem to be the new buzzwords in the growth-driven tech world. And one of these questions is this: Is email still the best customer support channel? Phone support.

User Testing 52

User Testing Customer Experience Customer Feedback Feedback Software 52

Userpilot

SEPTEMBER 10, 2022

Involuntary churn vs. voluntary churn: How do they affect SaaS businesses? Even a successful business will lose customers at some point. In the business world, there’s a term used to describe the rate at which customers stop using a product or service — customer churn. Voluntary churn vs. involuntary churn.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

FEBRUARY 18, 2021

Imagine cashiers in supermarkets or managers in restaurants calling you a friend. No, faking familiarity, or overusing Bernie Sanders memes to look cool won’t earn you your customer’s respect (and their business). Personalizing your user’s onboarding experience to their use case to help them get their job done faster.

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience?

Customer Experience 84

Customer Experience User Testing Customer Feedback Feedback Software 84

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. One of the blog posts was about this Yahoo! That was just a transformational experience.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

The Product Coalition

JUNE 26, 2022

Lessons and Insights from ‘The Mom Test: How to Talk to Customers’ by Rob Fitzpatrick “The Mom Test: How to Talk to Customers…” is a practical how-to guide that allows you to properly evaluate your current or next business idea. Finding conversations Now you know everything about talking to your customers. especially your mom.

User Testing 117

User Testing Customer Feedback Customer Experience Product Research 117

The Product Coalition

JULY 18, 2020

It’s not just Product Managers who need to implement product analytics. As a Product Manager, you don’t need to be a data scientist, but you do need to be comfortable analyzing and utilizing data. By making data-driven decisions, you improve your product and the user experience. This is great for you as a Product Manager.

Data Visualization 102

Data Visualization Analytic Tools Research Software User Testing 102

Userpilot

FEBRUARY 21, 2022

The most useful performance indicators include the visitor-to-sign-up rate, the sign-up-to-PQL rate, the PQL-customer rate, the sign-up-to-customer rate , and the activation rate. Defining the UPS is like locating the common ground between what your customers want and what your business can deliver well. use paid advertising.

Research Software 96

Research Software Feedback Software Onboarding KPIs Product launches 96

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Feedback 90

Userpilot

NOVEMBER 30, 2022

How do you enhance your onboarding efforts and delight customers? And building a personalized customer experience is a fantastic way of doing that. You need to build based on valuable customer data. There are many clear benefits to introducing a personalized customer experience within your product.

Data Visualization 97

Data Visualization Customer Experience Feedback Software Analytic Tools 97

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97