Gainsight

NOVEMBER 10, 2021

Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. As technology booms and customers are exposed to more options than ever, the pressure is on to connect with new users quickly, prove value as soon as possible, and keep users engaged.

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

Userpilot

MARCH 6, 2024

Key metrics to track at each stage. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. There are multiple product and marketing metrics to track at each stage of the funnel. Its different stages.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Dashboard 94

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. For each funnel stage, choose relevant metrics.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Research Software 101

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 89

Userpilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Account Managers: They serve as the lead point of contact for all customer account management matters.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

JULY 7, 2022

What are product-led growth metrics and why should you track them? Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. So let’s find out what these metrics are and how you can improve them to achieve customer success. Activation.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. What is product adoption?

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Customer Experience Product Research 91

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Lifetime value determines revenue potential from each customer.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 89

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 85

The Product Coalition

JUNE 10, 2022

Customers can access Amazon Fresh through the Amazon.com home page that directs them to the Amazon Fresh shopping catalogue. The first reason is that customers prefer mob to place grocery items and 2nd all major competitors’ traffics are driven on mob too e.g. Big basket, Blinkit, Zepto etc. Let’s first talk about the assumptions.

Onboarding KPIs 139

Onboarding KPIs Customer Experience User Friction Product Management 139

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Reduce customer churn – Tracking user behavior helps identify their unique needs and pain points. You can use metrics such as average session duration to get a sense of user engagement. NPS survey in Userpilot.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

SEPTEMBER 30, 2022

This article explicitly explains what metrics are essential to product management teams and how to collect the data. With product analytics, product teams are able to understand and address true customers’ needs and pain points and spot product friction. How do product analytics metrics differ from marketing analytics?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 93

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships. Identify customer touchpoints and map the customer journey.

Feedback Software 90

Feedback Software User Testing Customer Experience User Friction 90

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. It involves tracking events and metrics and using the insights to make data-driven business decisions. What is data tracking?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 96

Userpilot

JUNE 30, 2023

Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers. Track where most of your current customers come from or where similar products are successful.

Research Software 92

Research Software Analytic Tools User Testing Onboarding KPIs 92

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

DECEMBER 7, 2022

Revenue, marketing , sales, and customer success KPIs should be measured by different departments responsible for these functions. Six tips to improve KPIs in SaaS include: Using welcome screens and segmenting customers from the beginning to personalize the user experience. Notable examples are customer surveys. Leading KPIs.

Onboarding KPIs 95

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 95

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 93

Customer Experience Customer Feedback User Testing Data Visualization 93

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer funnel metrics: cost per acquisition, customer lifetime value, conversion rates , etc.

Data Visualization 96

Data Visualization Onboarding KPIs Dashboard User Testing 96

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding KPIs 96

Onboarding KPIs Feedback Software Research Software Books 96

Userpilot

AUGUST 2, 2023

Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. Don’t overload the customer with emails.

Data Visualization 94

Data Visualization Analytic Tools Customer Experience User Testing 94

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

User Testing 94

User Testing Feedback Software Data Visualization Customer Feedback 94

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Use gamification to make onboarding engaging.

Feedback Software 95

Feedback Software Data Visualization Customer Communications Customer Experience 95

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? The short answer is actionable metrics. It’s easy to get drawn to vanity metrics but they can be misleading. A vanity metric lacks substance. What are vanity metrics in SaaS? How to identify vanity metrics?

Onboarding KPIs 103

Onboarding KPIs Research Software Analytic Tools Feedback Software 103

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Using AI chatbot to address common customer issues and offer users efficient problem-solving.

Customer Experience 96

Customer Experience Onboarding KPIs User Testing Customer Feedback 96

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Onboarding KPIs 95

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 95

Mixpanel

JUNE 10, 2022

A good product onboarding experience can help achieve product-market fit and drive revenue, while a poor experience can drive customers away. We use the terms “product onboarding” and “user onboarding” interchangeably; you can read more about these concepts in our user onboarding explainer blog.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Analytic Tools 105

Userpilot

FEBRUARY 28, 2023

Adoption is essential because it drives customer success and increases engagement. Faster adoption also improves the onboarding experience and reduces customer churn. Personalize the customer journey from the start by collecting data using welcome screens and personalizing their first-time user experience.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Data Visualization 94

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. The customer experience (CX) encompasses all customer interactions with every aspect of your company as they move through the user journey stages. What is customer experience?

Customer Experience 94

Customer Experience User Testing Analytic Tools Feedback Software 94

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

JULY 13, 2022

Trying to figure out how to calculate the customer lifetime value in SaaS? When it comes to calculating customer lifetime value, it can be one of the most challenging metrics. So let’s see how you can track the lifetime value of your customers and how to increase it to drive retention.

Feedback Software 105

Feedback Software Customer Experience Customer Feedback Data Visualization 105

Userpilot

AUGUST 10, 2023

Are you trying to find your business’s average customer acquisition cost? In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. Benchmarking this crucial metric against your industry helps you assess your standing relative to your competition.

Customer Experience 84

Customer Experience User Friction Customer Feedback Onboarding KPIs 84

Userpilot

MARCH 10, 2022

In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. User retention is a metric that tells you how many users keep returning to your product over a given period. Together with user retention rate, there are 4 other metrics that give you a holistic view of your retention.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98