eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. What if you cannot access Azure Monitor?

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

MARCH 11, 2022

In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. You can understand user behavior by measuring the following: product and feature engagement analytics, session recordings and scroll maps, product and user experience analytics. And where do you start?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

eG Innovations

MARCH 31, 2022

eG Enterprise Support for IaC and automation – APIs, CLI and Power BI Integrations. The majority of monitoring and management solutions used in enterprises provide their customers with APIs (Application Programming Interfaces) and a CLI to facilitate DevOps type workflows. The eG Enterprise REST API.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization User Testing 52

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We also show you how it stacks against Userpilot analytics in case you’re considering alternative products as well. Userpilot is an alternative adoption tool that offers more comprehensive analytics features at a lower price point.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

eG Innovations

JANUARY 29, 2021

Kubernetes, also known as K8s, is a container-orchestration platform for automating deployment, scaling, and operations of applications running inside the containers across clusters of hosts. According to a recent CNCF survey , Kubernetes is the most popular container management tool among large enterprises, used by 83% of respondents.

Product Research 98

Product Research User Testing Enterprise Customer Experience 98

eG Innovations

FEBRUARY 2, 2022

This blog post is part 2 of our Monitoring Microsoft Azure Active Directory series. It is designed to operate in a cloud infrastructure using REST APIs to pass data from one application and system to the other. The importance of monitoring users created in Azure Active Directory.

Data Visualization 59

Data Visualization Analytic Tools User Testing Reporting Tools 59

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? Best knowledge base tools should also allow you to create easily customizable knowledge bases, enabling you to tweak the styling and design to match your brand and customers. What is a knowledge base tool?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MAY 21, 2024

TL;DR Customer churn is a vital metric for SaaS enterprises, reflecting product value and customer satisfaction that must be calculated with industry benchmarks to gauge performance against competitors. Churn reflects user engagement with a product , the value they find in it, and the effectiveness of retention efforts.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

eG Innovations

MAY 28, 2021

Monitoring User Experience and going beyond Logon Simulators with Full Session Simulation. Logon Simulators are a common tool used for VDI and digital workspace monitoring. Released GA in March 2021, there is an excellent deep-dive blog from Jeff Barr at AWS now available. What is Amazon (AWS) WorkSpaces?

Reporting Tools 52

Reporting Tools Data Visualization Embedded Analytics User Testing 52

eG Innovations

MARCH 24, 2022

This is another customer blog highlighting common customer scenarios that we typically see while working with large enterprise customers. The easiest and most comprehensive way to do this is to use the out-of-the-box report included in eG Enterprise, “Citrix Receiver Usage Report“. As of Citrix Workspace App version x.y.z,

Data Visualization 52

Data Visualization Reporting Tools Customer Experience User Testing 52

eG Innovations

FEBRUARY 17, 2020

Now how many of you have better monitoring as part of your New Year’s resolution? You want to implement better monitoring into your Citrix environments, right?You The reason being is that you simply cannot run IT infrastructure effectively without monitoring in place. Monitoring On-premise Components is of Importance.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

eG Innovations

DECEMBER 21, 2021

Amazon CloudWatch is a monitoring and observability service originally built for DevOps engineers, developers, site reliability engineers (SREs), and IT managers. CloudWatch collects monitoring and operational data in the form of logs, metrics, and events from AWS resources, applications, and services that run on AWS and on-premises servers.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Artificial Inteligence 52

eG Innovations

AUGUST 23, 2022

Tracking Azure Advisor Recommendations in eG Enterprise. eG Enterprise supports agentless monitoring of Azure subscriptions. Once you have provided credentials to allow eG Enterprise to connect to your Azure subscription, it automatically collects a variety of performance and usage metrics.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. If you want to get started with your own NPS program, then read on!

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

eG Innovations

FEBRUARY 12, 2021

Role of eG Enterprise in the Citrix User Experience. It wasn’t just IT that was impacted, it was simple things like sourcing ergonomically safe furniture or getting the right monitors for employees. We’re looking for any type of degradation, interruption in service, or any negative impacts on the end user’s productivity.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. The tool can get a bit buggy. Let's get started!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

MAY 17, 2024

Looking for the best no-code SaaS tools to build innovative solutions and improve your product management workflows? This article dives into some of the best tools in 2024. The no-code technology offers a drag-and-drop interface that makes these tools easy to use for non-technical teams. Userpilot can help.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

eG Innovations

NOVEMBER 19, 2020

How SLTN solves performance problems and better serves its clients with eG Enterprise. It has been translated to English and republished on our blog with their permission. The application portfolio of companies is rapidly shifting to SaaS applications. Next Level Outsourcing.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Product Feedback Software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

eG Innovations

FEBRUARY 25, 2019

33% voted that slow application launches were almost common as any other fault. Citrix issues ultimately result in lost productivity and company revenue. The severity of lost productivity and revenue is mainly determined by the time it takes to resolve an issue. 44% voted that frozen sessions were a problem. We have XenApp 6.5/XenApp

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. Read on to see what George thinks are the top 10 most important metrics that Citrix administrators must monitor. Webinar: Citrix Troubleshooting 101 ». Thanks for the opportunity.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Userpilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Usersnap

SEPTEMBER 27, 2022

Today I’m going to present you with 10 excellent open-source bug tracking tools that help you to get started with the bug tracking game. Most open source tools are the easiest way to learn something new or to set up a new workflow within your team. The Big List of Benefits of Having Bug Reporting Tools. Bugs aren’t different.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Amplitude

AUGUST 29, 2018

Understand your power users’ engagement by looking at the distribution of how frequently they use your product. Stickiness in Amplitude shows the number of days people used the product. Ship product more confidently with near real-time notifications of changes in product metrics. Learn more here. Learn more here.

Data Visualization 40

Data Visualization User Testing Customer Experience Customer Feedback 40

Userpilot

MARCH 21, 2023

Is Mixpanel pricing competitive enough to make it a viable analytics tool for SaaS companies? TL;DR Mixpanel is a product analytics tool that allows product managers easily analyze how people engage with their digital products. The Enterprise plans start at $1,667/month and can serve 1B+ events. Yes and no.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

eG Innovations

MARCH 21, 2023

One-click dashboard templates are among a number of tools available within eG Enterprise to allow organizations to rapidly set up targeted and bespoke views for a wide range of audiences across their organizations, whilst avoid the costs and inconsistencies of building and maintaining many individual dashboards.

Data Visualization 72

Data Visualization Dashboard Enterprise Analytic Tools 72

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

eG Innovations

JULY 19, 2022

Top Freeware and Open-source IT Monitoring Tools. There are hundreds of monitoring tools available in the market for enterprises and MSPs to choose from. Many of these tools are open source or freeware. Over the years, the functionality of many of these open source tools have improved greatly.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

Userpilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap! Let’s dive in!

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

MARCH 21, 2023

What is application analytics? How can they help product teams extract actionable insights and build product experiences that deliver more value and delight to customers? TL;DR Application analytics is the process of collecting and analyzing product usage data to inform product development.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. Introduction to FSLogix. Profile Containers. Office 365 Containers. Virtualwarlock.net.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Userpilot

MAY 12, 2024

TL;DR Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. Heap is one of the most sophisticated product analytics tools available in the market.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52