Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. But here’s the thing: a tool is not a strategy. The anatomy of a marketing tech stack [with recommended tools].

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

UserVoice

JULY 28, 2017

We live and work today in a world that is increasingly data-driven, but we cannot successfully adopt a data-driven approach to decision making without first identifying the metrics that matter most. Plus, there’s no shortage of tools to help us quantify seemingly everything. The real issue is lack of focus. In This Article.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

The Product Coalition

SEPTEMBER 29, 2022

Today, almost any SaaS platform offers a reporting or insights module. But how are users experiencing these features? User research is the best way to find out. A little investigative research on G2 uncovered the top 5 analytics UX mistakes made by SaaS vendors. What do they like?

Analytic Tools 145

Analytic Tools Data Visualization Research Software User Testing 145

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.)

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Alchemer Mobile

FEBRUARY 21, 2025

This blog references our new e-guide, titled The Complete Guide to CX Transformation . Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. Use these questions liberally to uncover richer insights. How can we improve the user experience?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 265

Research Software Feedback Software Analytic Tools Customer Communications 265

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Define your main objectives.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Userpilot

JULY 23, 2024

Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process. The best examples are Userpilot , Hotjar , and Google Analytics.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Userpilot

AUGUST 30, 2024

Do you desire a loyal fanbase that can’t get enough of your product or service? The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement.

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Userpilot

NOVEMBER 22, 2023

Hubspot customer journey analytics can help product managers tap into the pulse of their target customers. You can understand their journey, gain insights to improve their experience and connect your customer experience efforts to desired financial outcomes. HubSpot customer journey analytics.

Data Visualization 102

Data Visualization Analytic Tools Customer Experience Customer Feedback 102

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

UX Planet

MAY 1, 2025

In this final part, well explore the broader landscape of common bias traps that can compromise your survey data and discuss strategies to minimise theirimpact. Recruit diverse participants: Use multiple channels such as email lists, social media, and user panels to engage a broader and more representative audience.

Product Research 102

Product Research UX User Testing Data Visualization 102

Userpilot

OCTOBER 19, 2024

They include fixes, enhancements, and new features , related to the product's hardware, software, and services. They are concise, reassuring users that identified problems have been resolved. Sunsetted features : Focused on features or services being retired, these notes inform users about timelines and provide alternatives.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Product Innovation Educators

JANUARY 17, 2022

Collecting data at every touchpoint and simplifying the user experience would be a huge effort for old insurance companies. 12:41] How are you using data? We collect behavior data and customer feedback to improve the user experience. 21:09] How do you discover how to make a better user experience?

Feedback Software 260

Feedback Software Data Visualization Customer Feedback Customer Experience 260

Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. While first-party data is completely private.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Generation Focus

JANUARY 24, 2025

In the rapidly evolving world of User Experience (UX) research, one element often goes unnoticed but is absolutely critical: recruitment. While UX research focuses on uncovering insights to improve user experiences, recruitment ensures that these insights are grounded in high-quality data.

User Testing 62

User Testing Data Visualization Customer Feedback Product Research 62

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Some key disabilities to account forinclude: Visual impairments : Color blindness, low vision, or blindness.

UX 101

UX Research Software Data Visualization User Testing 101

Userpilot

JULY 14, 2024

TL;DR A business intelligence (BI) analyst is a data specialist who helps businesses translate raw data into actionable insights. According to Glassdoor data, the estimated total pay for a Business Intelligence Analyst in the United States is $134,912 per year, with a base salary of $99,503 and additional pay of $35,409.

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Userpilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 17, 2024

Looking for the best no-code SaaS tools to build innovative solutions and improve your product management workflows? This article dives into some of the best tools in 2024. The no-code technology offers a drag-and-drop interface that makes these tools easy to use for non-technical teams. Userpilot can help.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Userpilot

MAY 22, 2023

Tracking cross-platform analytics is essential for product teams to see a complete view of customer behavior. TL;DR Cross-platform analytics is the activity of tracking and analyzing user behavior across multiple platforms or devices. Tools like Google Analytics or Amplitude allow you to track user behavior across all platforms.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Bistro

NOVEMBER 19, 2018

A while back, I read a blog that got me thinking. Why worry about efficient data handling when you have enough memory to run 50 VM’s? Its premise was that developers should always have the fastest, best hardware to minimize down time. Why bother deprecating legacy?

Customer Experience 195

Customer Experience User Experience Software Review User Testing 195

Userpilot

JULY 20, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful experience strategist. TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. Looking into tools for experience strategists?

Data Visualization 94

Data Visualization Analytic Tools Research Software Feedback Software 94

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

JULY 17, 2023

Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer. TL;DR Customer feedback software refers to the platforms and tools that help you gather and analyze insights from customer feedback.

Feedback Software 19

Feedback Software Customer Feedback Data Visualization User Testing 19

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. In this blog, Ill break down five mobile app optimization strategies that will help you. It ensures faster load times, intuitive navigation, and a smooth user experience. Implement efficient data fetching.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

The Product Coalition

DECEMBER 11, 2023

AI tools for content creation, powered by advanced machine learning algorithms, analyze extensive datasets to discern patterns and trends. This analytical capability not only enhances the precision of content creators but also streamlines workflows. In doing so, the effectiveness and reach of the content are heightened.

Data Visualization 147

Data Visualization Artificial Inteligence Analytic Tools Research Software 147

Product Talk

FEBRUARY 14, 2024

And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool. We were so inspired by Tali’s enthusiasm that we just had to share her story here on the Product Talk blog. You can submit your story here.

Analytic Tools 315

Analytic Tools Research Software Product Research User Testing 315

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? What makes GPT-3 unique is the sheer size of the data it was trained on.

ChatGPT 156

ChatGPT Customer Experience Research Software Artificial Inteligence 156

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. This rapidly evolving digital technology can analyze more data with greater precision than humans. The source predicted that the value would surpass $107.5 billion U.S.

Data Visualization 144

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 144

Userpilot

JULY 30, 2023

How good is Heap analytics? And, how can it help product teams generate actionable insights and make informed decisions? TL;DR Heap offers a comprehensive suite of analytical features that help product teams make data-driven decisions. This allows you to analyze data retrospectively when the need arises.

Data Visualization 98

Data Visualization Analytic Tools Software Review Technical Review 98