Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

Userpilot

JUNE 26, 2023

Product teams will use all of these to craft a positive customer experience. For testing your products and the experiences you create, UserTesting and Optimizely are good options to consider. Customer segmentation. Userpilot makes it simple to build custom surveys. Product experience is a type of UX. User feedback.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience? Build loyalty.

Customer Experience 87

Customer Experience User Testing Customer Feedback Feedback Software 87

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Feedback 91

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance.

B2B 104

B2B User Testing Research Software Analytic Tools 104

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? Who benefits from measuring your digital experience? What is digital customer experience?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JULY 30, 2023

Heap’s Journeys feature allows you to analyze the paths that users take inside the product. Both Userpilot and Heap allow you to track custom events. Thanks to the data, teams can gain a better understanding of user needs and make data-driven decisions to improve conversions, retention and deliver experiences that delight customers.

Data Visualization 97

Data Visualization Analytic Tools Software Review Technical Review 97

Userpilot

NOVEMBER 24, 2022

The goal of any traditional or digital marketing strategy is product growth. The framework helps businesses implement a more strategic, planned approach to digital marketing and its related activities like social media marketing and content marketing. The RACE framework is action-driven and goal-oriented.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

The Product Coalition

JANUARY 12, 2023

The digital age has changed the way we do business, and digital transformation is at its heart. "Digital "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. What Is Digital Transformation?

Artificial Inteligence 136

Artificial Inteligence Data Visualization Analytic Tools Research Software 136

Userpilot

OCTOBER 6, 2023

It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. Which involves attracting the attention of potential customers through content and ads.

B2B 104

B2B Analytic Tools Feedback Software Data Visualization 104

Userpilot

DECEMBER 16, 2021

The analysis of behavioral patterns is nothing more than extracting the essence of how our customers operate – or feel – while in contact with our digital product. The analysis of behavior patterns allows mapping the REAL customer journey. Expectations vs reality in the customer journey. Why use REAL?

User Testing 98

User Testing Data Visualization Customer Experience Analytic Tools 98

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Research Software 102

Research Software Feedback Software Analytic Tools User Testing 102

Userpilot

JANUARY 26, 2024

Product-led content comes in different formats, including videos , case studies , blog posts, research reports, checklists , newsletters , and social media posts. Start creating your product-led content strategy with customer research to identify their issues. Userpilot uses webinars to educate its customers and attract new prospects.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

The Product Coalition

DECEMBER 27, 2022

In order to facilitate a much more profitable trading environment for these burgeoning crypto’s own digital assets, the development leads to the introduction of NFT marketplace development. This blog will be sharing some of the most informative and interesting development of web3’s favorite NFT marketplace.

Data Visualization 123

Data Visualization Technical Review Systems Review Software Review 123

Userpilot

MARCH 15, 2024

TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. This improves customer satisfaction and retention. Data collection comes next.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 104

Onboarding KPIs Customer Experience User Testing Customer Feedback 104

Userpilot

MAY 31, 2023

TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations. Experiment with different user journeys to see which ones increase retention rates. Tracking these metrics is easiest with a digital adoption and product analytics tool.

Onboarding KPIs 95

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 95

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

AUGUST 7, 2023

In a world of endless digital communication channels, an omnichannel customer engagement strategy can help you deliver consistent, high-quality experiences across multiple channels. In this article, we’ll examine the omnichannel customer engagement strategy in detail. What is omnichannel customer engagement?

Analytic Tools 96

Analytic Tools Research Software Customer Experience Customer Feedback 96

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. Why is user behavior analytics important?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

The Product Coalition

JULY 13, 2022

FullStory dubs itself a “Digital Experience Intelligence (DXI) platform” using web and mobile analytics to understand user behavior. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. Best teams on a budget who need the basics. Session Insights.

Data Visualization 117

Data Visualization Analytic Tools Feedback Software Reporting Tools 117

Userpilot

JANUARY 30, 2023

Feature engagement behavioral data enables you to find out what drives value for loyal customers. Customer journey behavioral data helps you find friction at different touchpoints that slows down activation and adoption. PMs and designers use it to optimize the UI to enable users to complete their tasks in less time.

Data Visualization 91

Data Visualization Analytic Tools Research Software Customer Experience 91

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 93

Data Visualization Analytic Tools Embedded Analytics Feedback Software 93

Userpilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy! More customer data.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Userpilot

JULY 31, 2023

TL;DR WalkMe is a digital adoption platform. It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product.

Data Visualization 95

Data Visualization Embedded Analytics Analytic Tools Feedback Software 95

Userpilot

DECEMBER 6, 2022

Although customer relationship management shares the same principle of centralization, it focuses on nurturing leads and efficient customer management rather than resource management. Notion – a digital asset management tool to help centralize brand assets and provide clear SOPs to guide your marketing teams and professionals.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Customer Experience 96

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Pendo is a digital adoption platform with robust analytics functionality. With Heap's Journeys, you can identify and map all the paths that customers take within the product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Data Visualization 93

Data Visualization User Testing Customer Feedback Analytic Tools 93

Userpilot

JUNE 30, 2023

However, it often requires wider changes like cultural adaptation, search engine optimization, or adjustments to the UI, date formatting, currencies, and payment systems. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction.

Research Software 92

Research Software Analytic Tools User Testing Onboarding KPIs 92

Userpilot

MARCH 7, 2022

Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Product Experience is not only the product itself: it’s Customer Success, Service, experience with the website, time to value. Watch all Product Heroes episodes here.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

Userpilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. With access to your CRM data, you can easily get an insight into the customer lifecycle to better understand your customers. Discover trends in user behavior and the customer lifecycle.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 100

Userpilot

MAY 14, 2023

When choosing an event-tracking tool, first decide if you need to track user behavior inside a digital product or on a website. If you go for a digital adoption platform , like Userpilot , Appcues , Pendo , or Chameleon , their analytics functionality may be limited. However, only Hotjar offers them in their free plan.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

AUGUST 14, 2023

With more players entering the SaaS market and the growing use of digital technology in marketing, traditional marketing alone cannot sustain your business. You need to know what in-app communication to implement to attract, engage, and retain a bigger customer base while maximizing revenues. Host webinars to promote new features.

Onboarding KPIs 96

Onboarding KPIs Strategy Marketing User Testing 96

Userpilot

FEBRUARY 9, 2023

What is product optimization? How should product managers go about optimizing their products? What are the best product optimization practices? TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals.

Product Research 94

Product Research User Testing Feedback Software Analytic Tools 94

Userpilot

JULY 15, 2022

The buyer’s journey is not a linear path and that leaves companies and marketers with an enormous attribution blind spot. Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. The customer journey can’t be fully documented.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. At the awareness stage, customers are searching for a solution to a problem.

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. The customer experience (CX) encompasses all customer interactions with every aspect of your company as they move through the user journey stages.

Customer Experience 94

Customer Experience User Testing Analytic Tools Feedback Software 94