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Customer Retention Survey Questions Examples and Best Practices

Userpilot

Customer retention surveys are the lens through which you can see how people are feeling about your brand. With the right survey questions, you can identify opportunities for improvement, fine-tune your product experience and prevent customers from churning. ” Customer effort: How easy was it to use our product?

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SaaS growth in 2022: Why tracking competitive advantage will NOT yield marketing leadership

Usersnap

Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. You need to collect customer feedback , prioritize roadmaps , and ship features and products that offer a brilliant user experience. Create your vision and positioning 4. Let’s g(r)o(w)! ?

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Good Product Team/Bad Product Team

Amplitude

As VP of Product at Amplitude, I get the opportunity to work with hundreds of different products teams every year?—?ranging Each of them works with Amplitude because they believe we will help them build a better product. . But this naturally raises a simple question: why do companies need help building better products?

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What are The Different Types of Personas Used in SaaS?

Userpilot

So the marketing team can capture more qualified leads for the sales team. Depending on how many resources you have to do customer research , there are three different types of personas: Proto-personas are created based only on analyzing existing customer data and your team’s assumptions, with no new research done.

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Holly Hester-Reilly on Product Science and Experimentation

Amplitude

Holly Hester-Reilly has a fascinating, experiment-driven meets systems-thinking perspective on product management. Prior to jumping into product roles at Shutterstock and Media Math, Holly studied chemical engineering, and practiced research science for several years. Holly: I think the best product managers are like scientists.

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Customer Success Strategy: 15 Actionable Tactics to Drive SaaS Growth [+ Examples]

Userpilot

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth.

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The World Needs Human-first CEOs, Not War-time CEOs

Gainsight

Horowitz famously shared his model (also in this blog post ) of “Peacetime CEO / Wartime CEO.” He captured the dramatic differences in leadership needed when you are in smooth sailing versus rough waters. One of my favorite business books of all time is The Hard Thing About Hard Things. Wartime CEO violates protocol in order to win. .