Userpilot

MARCH 14, 2023

How do you boost your freemium conversion rate and accelerate your SaaS growth? TL;DR Freemium is a customer acquisition strategy that gives users access to basic functionality without paying while hiding the more advanced features behind the paywall. This allows them to collect usage data and customer feedback to improve the product.

Feedback Software 97

Feedback Software Analytic Tools User Testing Data Visualization 97

Userpilot

JULY 15, 2022

How can SaaS companies benefit from usage rate segmentation and what’s the point of it? Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. In this piece, we’re going to break down every step of usage segmentation. What is usage rate?

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Userpilot

APRIL 23, 2023

Conversion rate measures the percentage of users performing the desired action. The retention rate measures the percentage of paying users retained over a period. Product onboarding engagement rate measures the percentage of newly engaged users who actively complete the onboarding process. What are product health metrics?

Onboarding KPIs 86

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 86

Userpilot

DECEMBER 6, 2022

Product usage data plays a critical role in your organization’s growth. In this article, we’ll cover the product usage metrics you need to track, ways to capture this data, and make use of it. In this article, we’ll cover the product usage metrics you need to track, ways to capture this data, and make use of it.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 96

Userpilot

APRIL 10, 2023

TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Instead of offering only basic features or limited usage, a free trial gives access to the full product for a limited period. The main downsides are high support costs and low conversion rates of 5 %.

Feedback Software 86

Feedback Software Analytic Tools User Testing Strategy 86

Userpilot

FEBRUARY 28, 2023

Shorten the learning path and deliver value faster with step-by-step guides that handhold users through their first-time interaction with specific product features. Use onboarding checklists to prompt users to discover and try relevant features for their specific use case and stage in the user journey. Why is user adoption important?

Analytic Tools 92

Analytic Tools Feedback Software User Testing Data Visualization 92

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Customer Experience 91

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Feature Usage Rate.

Analytic Tools 96

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 96

Userpilot

JANUARY 19, 2023

Key quantitative metrics that you should measure are: Trial-to-paid conversion rate , Product adoption rate, Feature usage rate, Customer acquisition cost, Retention rate , Customer health score , Churn rate , Customer lifetime value , Gross profit margin & Monthly recurring revenue.

Onboarding KPIs 97

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 97

Userpilot

JUNE 26, 2023

Product engagement metrics , such as the feature adoption rate, help you identify features with high/low engagement and personalize the onboarding to increase engagement. Product growth metrics, such as the expansion MRR rate, let you track the expansion and adoption of your product over time. Provide actionable insights.

Onboarding KPIs 81

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 81

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. However, the average customer retention rate by industry varies wildly. How do you measure customer retention rate?

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

Userpilot

NOVEMBER 3, 2022

Some key behavioral metrics include activation rate, adoption rate, retention rate, churn rate, monthly recurring revenue, and referral rate. The 4 ways to monitor user behavior include tracking feature usage, setting custom goals, using heatmaps, and collecting user feedback via microsurveys.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Feedback 95

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Track feature usage to understand customer engagement. Features heatmap on Userpilot.

Customer Experience 90

Customer Experience Feedback Software Analytic Tools Data Visualization 90

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. By the end of 2002, Netflix had reached 800,000 subscribers¹ , firmly establishing itself as a major player in the rental market.

Analytic Tools 100

Analytic Tools Entertainment Customer Experience Data Visualization 100

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Using feature heatmaps to get better insights into the feature usage.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Experience 95

Userpilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today !

Onboarding KPIs 88

Onboarding KPIs Analytic Tools Customer Experience Product Research 88

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. You can also measure the adoption rate of newly launched features and timely create modals to get users to discover them quickly if there’s a negative trend.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. They provide a high rating of 9 or 10 on the NPS survey. Passive customers In NPS, passive customers are the ones who provide moderate ratings on the NPS survey, typically falling in the 7 to 8 range.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

DECEMBER 11, 2022

You can measure different conversions, such as the Visitor-to-Signup Rate, Signup-to-PQL Rate, PQL-to-Customer Rate, and Signup-to-Customer Rate. Segmenting customers based on product usage and identifying usage trends. Running A/B tests to evaluate and optimize the conversion rate. Conversion Rates.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

MAY 14, 2023

Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

NOVEMBER 21, 2023

We’ll also examine Hubspot’s integration feature and the different tools that extend Hubspot’s product analytics functions. Hubspot’s powerful integration feature enables you to extend the power of this feature by throwing more powerful product analytics software into the mix. How do they perform?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 98

Userpilot

APRIL 14, 2023

To make the job a little bit easier, we’ve compiled a list of the 12 best adoption platforms, along with their use cases, features, and pricing. Besides these, teams need analytics features to assess their effectiveness and analyze user behavior. What are the key features of a digital adoption platform?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

NOVEMBER 29, 2022

Formulas to measure customer churn rate. Customer churn rate is the ratio of the number of customers lost in a given timeframe to the number of customers present at the start of that timeframe, multiplied by 100. – Use tooltips in the onboarding flow to drive feature adoption. Voluntary churn. Improve customer retention.

Data Visualization 102

Data Visualization Customer Feedback User Testing Customer Experience 102

Userpilot

JANUARY 14, 2023

PMs of successful products build features in response to user needs. It’s best to build your MVP (or MLP / MDP ) with minimum viable features and use user data to iterate on it. Once the update or feature is out, announce it using multiple channels like in-app communications or email. Book the demo!

Feedback Software 96

Feedback Software Research Software Product Research User Testing 96

Userpilot

MARCH 9, 2022

What is product usage ? How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? This guide will help you get a basic understanding of different types of usage data and how you can use them to improve your product and user experience. What is product usage?

Analytic Tools 93

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 93

Userpilot

MARCH 27, 2023

So Arjoon Talukdar, Senior Product Manager at The Room, decided to find a way to solve this problem – and improve the CV upload rate. The purpose of the flow was to increase the new user activation rate – the number of CV uploads. This problem really shows why reaching the key activation point by new users really matters.

Analytic Tools 96

Analytic Tools Research Software Data Visualization User Testing 96

Userpilot

JANUARY 12, 2023

Behavioral segmentation helps you boost your conversion rate with personalization , improve the decision-making process, and predict future customer behavior. Common types of behavioral segmentation include product usage segmentation, time-based, and occasion-based segmentation, JTBDs-based segmentation, and more.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

MARCH 27, 2023

TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Feature usage tracking and heatmaps can help you identify the most valuable features. Tracking product usage, on the other hand, enables you to identify actual user behaviors.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

JANUARY 12, 2023

That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate. Use feature tags, Heatmaps, and NPS. User engagement metrics to track: product stickiness, user activation rate, and feature adoption rate.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

APRIL 27, 2022

Although the failure rate differs from one industry to the other, the odds of success are 25 to 1 in general. The visitor to trial sign-up rate measures the percentage of visitors to your website/app who signed up for a free trial. The trial to paid conversion rate is the percentage of trial users who convert to paying customers.

Onboarding KPIs 95

Onboarding KPIs Product launches Analytic Tools Feedback Software 95

Userpilot

MAY 3, 2023

We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Is it to help with feature discovery and adoption ? What is it? Read on to find out! Book the demo!

Onboarding KPIs 97

Onboarding KPIs Software Review Analytic Tools Data Visualization 97

Userpilot

FEBRUARY 4, 2023

Product analytics measures specific in-app actions, like feature usage. Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. It measures how often users sign in, use certain features, complete product milestones, etc.,

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience User Testing 97

Userpilot

DECEMBER 15, 2022

What is a feature audit? Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it. Such insights can help them avoid feature bloat.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Analytic Tools 75

Analytic Tools Data Visualization Feedback Software User Testing 75

Userpilot

JUNE 19, 2023

How do you leverage it to reduce churn and improve your retention rates ? To calculate the cohort retention rate, divide the number of users active within a specific period by the total number of users in the cohort. Tracking product usage of retained users over time enables teams to identify successful user behaviors.

Data Visualization 90

Data Visualization Analytic Tools Customer Experience Customer Feedback 90

Userpilot

JULY 30, 2023

So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. You should put more focus on acquisition than retention when you’re launching new features /products or aiming to expand your customer base, or when the market share or churn rate is low.

Customer Experience 90

Customer Experience Customer Feedback User Testing Data Visualization 90

Userpilot

MARCH 31, 2023

The 10 key onboarding metrics and KPIs are: time to value, user activation rate, time to complete onboarding, the number of support tickets, trial-to-paid conversion rate, product adoption rate, product stickiness, customer retention rate, customer effort score, and customer satisfaction rate. Time To Value (TTV).

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 85