Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. When done right, they help drive focus, alignment, accountability, and an outcome-orientation throughout the organization.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Intercom, Inc.

FEBRUARY 20, 2020

His book, Why Are We Yelling: The Art of Productive Disagreement , takes some of these learnings and distills them into an actionable guidebook for “how to turn arguments into a productive and enjoyable dialog rather than a bad-natured confrontation.”. I like to think of them as neither good nor bad. Five guidelines for disagreements.

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Userpilot

DECEMBER 6, 2022

Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress. Notion – a digital asset management tool to help centralize brand assets and provide clear SOPs to guide your marketing teams and professionals. Effective project management.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. If possible, add at least one person from the App Store and Google Play editorial teams to your influencer list.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Usersnap

JANUARY 18, 2024

NPS surveys are excellent customer satisfaction tool which can be helpful source of knowledge to rest of the crossfunctional team Mastering NPS Surveys in 2024: A Comprehensive Guide to 21+3 Survey Questions and Templates for Optimal Customer Insight s Question 1: How likely are you to recommend our business to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Gainsight

APRIL 17, 2019

Pestering them is bad. Technology is necessary to deploy the in-app engagements and a framework, like the one below, will help you map out when, where, and how often your engagements should occur. The TRUSt Framework: Gainsight’s in-app promise. Only certain teams (i.e. Helping customers is good. Product Feedback.

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

The Product Coalition

NOVEMBER 6, 2019

Anything from working as a team or long-distance communication can be improved with the right application. Besides, a bad plan can really damage you in the long run. If you work at an established organization, you are likely to have set product guidelines and a particular commercial direction.

Roadmap 61

Roadmap Data Visualization Technical Review User Testing 61

The Product Coalition

DECEMBER 20, 2018

You are supposed to coherently navigate the development, design, and marketing of a product. Anything from working as a team or long-distance communication can be improved with the right application. Besides, a bad plan can really damage you in the long run. Product Management is one of the toughest jobs out there.

Roadmap 60

Roadmap Data Visualization User Testing Technical Review 60

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 163

Product Research User Testing User Friction Research Software 163

Intercom, Inc.

JANUARY 10, 2019

They got a bad rep, but they’ve come through the other end, I think. I remember when I wrote that blog post in 2014, Google Now had just been announced. We’re going to invest and invest and invest in the developer side of it and help external developers get value from building an app in the Intercom ecosystem.

User Testing 143

User Testing Banking Customer Experience Technical Review 143