Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Use gamification to make onboarding engaging. One common example of customer retention is hyper-personalization. Hyper-personalization is just one of the many customer retention examples that truly makes a difference for SaaS companies.

Feedback Software 83

Feedback Software Data Visualization Customer Communications Customer Experience 83

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. One of the best in-app engagement solutions for SaaS is setting up customized onboarding experiences to personalize onboarding and increase engagement. Duolingo gamification.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

APRIL 19, 2022

What is the PES score, and how is it relevant to the success of your SaaS business? As a SaaS business model is usually subscription-based, customer retention is crucial to its success. Furthermore, it may assist you with making certain decisions at the board level about future investments in your SaaS business.

Feedback Software 89

Feedback Software Analytic Tools Onboarding KPIs User Testing 89

Userpilot

AUGUST 18, 2022

In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. An onboarding process describes the activities and flows that help users get value out of your product or SaaS. Ready to dive in?

Customer Experience 87

Customer Experience User Testing Data Visualization Construction 87

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS?

Feedback Software 77

Feedback Software Research Software User Testing Onboarding KPIs 77

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience Data Visualization 93

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? It also examines some good customer experience examples and how you can design one. Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features. Consider a few of them.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

JUNE 11, 2021

Onboarding checklists are a game changer when it comes to getting SaaS users to the activation point. How are onboarding checklists used in SaaS? SaaS Onboarding Checklist Best practices. Onboarding checklist templates and examples. Here are the onboarding checklist tasks for Ghost.org: Create a blog. Conclusion.

User Testing 98

User Testing Customer Experience Product Research Agile 98

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. Finally, gamification is a powerful area to explore. Psychology principles and gamification. Microcopy helps set the overall tone and vibe of your SaaS. Ready to dive in? Let’s get started!

Feedback Software 89

Feedback Software Research Software User Testing Customer Experience 89

Userpilot

JANUARY 31, 2023

Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). So, how do you build an activation funnel in your own SaaS business? Remember to keep your users engaged with gamification and targeted in-app messages. For example, some simple and engaging videos might do.

Customer Experience 83

Customer Experience Analytic Tools User Testing Customer Feedback 83

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Onboarding gamification rewards customers for completing certain actions. What is user retention in SaaS? Use onboarding gamification to boost product engagement. Week 1 retention. 1-month retention.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

OCTOBER 31, 2022

Use gamification strategies to boost product engagement. What is product engagement in SaaS business? Product engagement is a critical component in creating a successful SaaS business. Different SaaS companies evaluate product engagement in different ways. Here’s an example of a re-engagement email by Eversign.

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Strategy Customer Experience 92

Userpilot

APRIL 6, 2022

That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with. In the following sections, we explore what a first-time user experience means, best practices for creating one, and inspiring examples to learn from.

Customer Experience 96

Customer Experience Feedback Software User Testing Customer Feedback 96

Userpilot

AUGUST 21, 2021

When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. In this article, we shall discuss what feature engagement is for SaaS companies, how to measure it, and the best strategies that help you to improve feature engagement for your SaaS.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? What are SaaS best practices? Not necessarily.

Feedback Software 106

Feedback Software User Testing Product Research Customer Experience 106

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Incorporate gamification elements like celebration modals, progress bars or badges to leverage psychology principles to keep users engaged and enhance product adoption. Example of an interactive walkthrough. Asana gamification example.

Analytic Tools 82

Analytic Tools Feedback Software User Testing Data Visualization 82

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. Leverage gamification to boost engagement, and upsell relevant customer segments (when appropriate). Types of product trials in SaaS businesses. Ready to get started?

Feedback Software 94

Feedback Software Analytic Tools Customer Feedback Customer Experience 94

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 85

Feedback Software Research Software User Testing Customer Feedback 85

Userpilot

JANUARY 24, 2022

Wondering what a good customer churn rate in SaaS is? Many SaaS product owners do it but there’s no straight answer to this question. Small SaaS companies typically aim for a 5-7% churn rate, while enterprises need to keep their churn rates below 5%. What is customer churn in SaaS? Churn is natural.

Feedback Software 90

Feedback Software Onboarding KPIs User Testing Customer Experience 90

Userpilot

MARCH 30, 2022

Your customers must stay engaged with your product so you can earn revenue from your SaaS company. Gamification and welcome screens make the onboarding process fun and engaging, thus driving value. What is product adoption in SaaS? What is user engagement in SaaS? Use gamification to increase user engagement score.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 87

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value Convinced to focus on retention marketing in your SaaS? Interactive walkthrough example from Rocketbots. Calendly gamification example. But look no further!

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Implement gamification to increase customer engagement. User persona example.

Feedback Software 76

Feedback Software User Testing Customer Experience User Friction 76

Userpilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. How to improve user engagement in SaaS: Use live demos to showcase your product. What is an engaged user in SaaS? The key to SaaS success is having a good number of customers that keep renewing their subscriptions. Increase customer retention rate.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Late-stage customer retention examples include: Announcing new features designed to help your users get extra value. Then you are in the right place!

Product Research 74

Product Research Onboarding KPIs Customer Experience Data Visualization 74

Userpilot

SEPTEMBER 5, 2021

In this article, I'll show you how to successfully market software products using examples from industry influencers and tried-and-tested marketing tactics. Marketing SaaS products is different from traditional product marketing as it uses the product itself as the main driver of acquisition through trial and freemium models.

Feedback Software 87

Feedback Software Analytic Tools Research Software Software Review 87

Userpilot

JANUARY 31, 2023

In this article, we’ll decompose a comprehensive customer onboarding template ( produced by Userpilot-get your template copy here ) you can use to craft a smooth onboarding flow for your own SaaS. a personal message on a welcome page ) and using engaging UX patterns like checklists, guides, and gamification.

Onboarding KPIs 91

Onboarding KPIs User Testing Analytic Tools Feedback Software 91

Userpilot

OCTOBER 14, 2021

But what if you could make that journey more engaging by using UX gamification? Gamification is the process of incentivizing people to engage with your platform through game-like mechanics. Gamification is the process of incentivizing people to engage with your platform through game-like mechanics. What is gamification?

Feedback Software 52

Feedback Software Customer Experience User Testing UX 52

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userpilot

JULY 20, 2023

Apply gamification principles to enhance user engagement. For example, you can inquire about the ease of navigation, the performance of certain features, or any bugs they have experienced. Spot friction and drop-offs with a funnel analysis Start by clearly defining the stages of your SaaS funnel. NPS survey design on Userpilot.

Customer Experience 80

Customer Experience Feedback Software Analytic Tools Data Visualization 80

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. Celebrate customer success with gamification. Examples of customer-focused strategies for your SaaS.

User Testing 92

User Testing Customer Feedback Customer Experience Feedback Software 92

Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Use gamification to drive user engagement during the free trial. Do you prefer free plans or just free trials?

Feedback Software 90

Feedback Software Analytic Tools B2B Data Visualization 90

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Why do you need an onboarding tutorial for your SaaS? We’ll explore exactly how onboarding drives value below.

Research Software 86

Research Software Onboarding KPIs Data Visualization Customer Experience 86

Userpilot

APRIL 20, 2022

Looking for ways to engage your SaaS users in a way that drives freemium to premium conversions more efficiently? SaaS companies that cater to small businesses have higher freemium conversion rates than those that serve medium-sized companies. Most SaaS companies appeal to FOMO to make free trial users purchase a subscription.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization User Testing 89

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Activation.

User Testing 83

User Testing Feedback Software Research Software Onboarding KPIs 83

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Onboarding KPIs 85

Userpilot

FEBRUARY 9, 2022

To make the most of your user onboarding use gamification , make sure to segment your customers and A/B test each user onboarding flow to see which helps you drive your goals up. Best new user onboarding experience examples include onboarding flows created by companies, such as Box, Rocketbots and Calendly. The Aha Moment. Activation.

Analytic Tools 86

Analytic Tools Research Software Onboarding KPIs Customer Experience 86

Userpilot

OCTOBER 11, 2022

It’s commonly used in game mechanics, social media, and SaaS products in general. Engagement/growth loops help SaaS companies to: Create more stimulating product interactions. Engagement loop examples: Asana uses a simple UI and onboarding process to help customers get used to the app. Increase product stickiness.

Feedback Software 77

Feedback Software Analytic Tools User Testing Customer Experience 77