Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. One of your first hires should be someone who can nerd out on your company’s finances. When Baremetrics launched, and my first customer was a $250 a month user I just realized: “Wow, okay. It’s great to have you.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Mixpanel

OCTOBER 6, 2022

Over the course of my career, I’ve sat in dozens of conference rooms, Zoom meetings, retreat centers, and team outings all created with the sole purpose of getting Marketing and Product talking. This is my invitation. This makes sense in terms of goals, skill sets, and how to divide a team into manageable groups.

Data Visualization 59

Data Visualization Onboarding KPIs Marketing Analytic Tools 59

Userpilot

FEBRUARY 21, 2022

Userpilot can help you build successful onboarding experiences that help you retain customers long-term (what’s the point of launching a product that no one uses?). How do you launch a SaaS product? Make sure you understand your competitors and how your product fits into the market. Where do I promote my SaaS product?

Research Software 93

Research Software Feedback Software Onboarding KPIs Product launches 93

Usersnap

JANUARY 26, 2022

What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. Feedback form questions should be simple and open-ended unless a specific direction is required. Don’t you agree? Sounds sweet, right? In-App Surveys.

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? Keep reading to learn about the skills and requirements for the two roles, differences between product marketing vs product management, and how to become a PM or PMM below! How to decide.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Mind the Product

APRIL 24, 2018

Five hours into day one of public release, after months and months of planning, private and public beta, we started to see some small signs of traction. We had some fantastic beta/influencer responses before the public launch, from thousands of tech enthusiasts, influential early adopters and Mac fans. Who are your customers?

User Testing 145

User Testing Customer Feedback Customer Experience Data Visualization 145

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Roadmunk

OCTOBER 12, 2017

We’ve seen how helpful product people are when it comes to helping their peers. Inga spoke to my colleague Eleni Deacon about how product teams can properly prepare for machine learning, gathering user feedback and what to do when a model fails. Can you define how you see PMs’ views of machine learning? Inga: Yes.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

Userpilot

JULY 30, 2019

This blog is for you. How can you possibly cut through the noise? As long as your product is targeting the same market, then this should be a whole lot easier. In the run-up to your new product launch, you should plant the seeds as much as possible. Using your Blog. Beta Testing. The Launch.

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User Testing Product Research Webinar Customer Experience 97

Usersnap

JANUARY 8, 2024

As we explore the subsequent sections, we will uncover how this iterative approach to product development has revolutionized the way products are conceived, developed, and refined. Learn how to use Usersnap for getting product feedback Jump into the example section immediately ? Testing & Feedback 5. Planning 2.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

Usersnap

MARCH 4, 2021

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that they’ve been released? This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Intercom, Inc.

JUNE 19, 2019

In this episode, she shares her advice on where to start when building a platform that benefits both you and your partners, how to encourage developers to build and grow their ecosystems and how to measure your and your partners’ success. I started my career at Box. And then how would this work for our customers?”

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Centercode

FEBRUARY 20, 2019

Centercode has been running beta tests for over 18 years. That’s why we can say this on good authority: beta testing isn’t easy. Like a suit, your beta testing strategy needs to be tailored to fit well. You can’t major in Beta Testing. ” You’re not alone there.

User Testing 66

User Testing Product Research Testing Feedback Software 66

The Product Coalition

SEPTEMBER 11, 2019

Much More Than Just A/B Experiments Here are a few important things to know about product ideas: 1) the vast majority of ideas lead to no measurable improvements in business results or value-to-customer (some actually cause negative results) 2) No one, no matter how senior or experienced, can predict which ideas will work and which won’t?—?there

Customer Experience 74

Customer Experience Product Research User Testing Data Visualization 74

Userpilot

JULY 15, 2020

Then you need to read this blog! In this blog post , Rand Fishkin of SparkToro applies the metaphor to a variety of different marketing concepts. In this blog, we’re going to apply the idea to SaaS onboarding, to help you produce a Product-Led User Adoption Flywheel of your own. What’s a Product-Led User Adoption Flywheel?

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Usersnap

JUNE 15, 2023

Just think about it – how will you know what initiatives or requests to prioritize? Or how will you be able to build a product roadmap that gets you executive buy-in? Conduct user testing and gather feedback. How can you identify areas for improvement? My point is – don’t jump on customer feedback immediately.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Mironov Consulting

JULY 27, 2023

 That includes short-versus-long-term tradeoffs and single-account versus cumulative impact focus.  This ” Since this issue comes up with most of my CPO coachees and clients, it can’t just be about a few inattentive product folks or lazy salespeople.  There’s

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

UX Studio

SEPTEMBER 16, 2019

In this article I will talk about survey design best practices and how to design a survey that will bring you useful results. So after doing your qualitative research (user tests, field research, interviews) on a small scale, you can validate your findings with a survey. Gathering feedback about a new, or beta service.

Product Research 72

Product Research User Testing Data Visualization Customer Feedback 72

Roadmunk

NOVEMBER 9, 2017

My colleague Eleni, who’s also a former-writer, was curious about Evan’s transition from writing flashy headlines to working in product at a massive tech company. But more specifically, how he applies his creative background and writing skills in his day-to-day at Atlassian. Evan: My pleasure—thanks for having me.

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Feedback Software Research Software Weak Development Team Product Research 80

Andrew Chen

NOVEMBER 1, 2018

This was a big moment for me, and the result of a long relationship that began a decade ago, when Horowitz Andreessen Angel Fund funded a (now defunct) startup I had co-founded. One of the reasons I’ve been excited about being a professional investor is the ability to apply my skills as an operator. It was just one ingredient.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Userpilot

JANUARY 28, 2022

We’re going to go over the importance of customer experience optimization, which metrics you should be keeping an eye on, and how you can optimize the user journey to make customers happy. The five experience optimization metrics you should be tracking are NPS, CSAT, churn rate, retention rate, and LTV. Let’s dive deep in!

Customer Experience 93

Customer Experience Feedback Software Analytic Tools User Testing 93

Userpilot

MARCH 25, 2021

But don’t take my word for it. You will see which offer has the highest conversion rate through trial and error and learn how to build a better product for those customers. When should SaaS businesses consider free trial vs demo? When should SaaS businesses consider demo vs trial? How about demo AND trial?

Demo 90

Demo Research Software Customer Experience Reporting Tools 90

Roadmunk

DECEMBER 21, 2017

Listen below: Hotjar is on a mission to democratize user data and feedback by making their analytics platform accessible to everyone—no matter how small their website. Eleni: Can you start by telling us a little bit about what Hotjar does, your role there and how it’s evolved since you guys first started? Marc: Hey!

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Usersnap

AUGUST 26, 2021

So how do you get customer feedback and accelerate growth? There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context.

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Feedback Software User Testing Customer Feedback Data Visualization 119