Userpilot

MAY 23, 2022

How do you track SaaS funnel metrics in each stage and improve them? SaaS funnel metrics are essential indicators that describe how well your business is doing at each stage of the SaaS sales funnel. Customer churn and customer retention rate are the most important metrics in the retention stage. What are funnel metrics?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 21, 2021

Did you know that account expansion can drive significant growth for your SaaS business? Instead of putting all your eggs into your acquisition basket, you can drive expansion revenue growth through upsells. In this article, you’ll learn: What account expansion is, why it matters, and how to calculate it.

Analytic Tools 98

Analytic Tools Customer Experience Onboarding KPIs User Testing 98

Userpilot

JULY 7, 2022

Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. So let’s find out what these metrics are and how you can improve them to achieve customer success. Send NPS surveys to collect customer feedback and improve loyalty. Activation.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Userpilot

DECEMBER 7, 2022

Here, you’ll find out why KPIs are important, how to select the right ones for your SaaS company, as well as six effective ways you can improve them. Key performance indicators are quantifiable measures that indicate how well your business is progressing toward a goal. This is where today’s article comes in.

Onboarding KPIs 95

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 95

Userpilot

OCTOBER 4, 2022

How Loom, Slack, Dropbox, and G2 implemented loops that skyrocketed their growth. Growth loops are a compounding growth strategy where the user fuels future growth by reinvesting their outputs into new inputs for the next growth cycle. Sustainable growth is the biggest priority for any SaaS business that wants to succeed.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

MARCH 15, 2022

Product growth is a go-to-market strategy that a product manager uses to acquire, activate , convert , and retain customers. Sustainable product growth helps you acquire new users and retain loyal, long-term customers. Expansion MRR refers to the revenue you earn from add-ons, upsells, and cross-sells in a specific month.

Onboarding KPIs 96

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 96

Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? In this article, we'll go over what upselling and cross-selling are in SaaS companies, how to measure their success, and what are some of the best examples of upselling tactics to kick-start the user upgrade process.

Analytic Tools 96

Analytic Tools Onboarding KPIs User Testing Customer Experience 96

Userpilot

DECEMBER 6, 2021

So how do you know you’re tracking the right product metrics for your SaaS product? Product metrics allow Product Managers to make informed decisions about the product strategy and get valuable insights into what’s working and what’s not. acquisition, activation , adoption , retention, revenue ( expansion ), and referral.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

JUNE 5, 2023

This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. It’ll also consider the different stages of the funnel and how to track/optimize funnel performance.

Analytic Tools 82

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 82

Userpilot

DECEMBER 10, 2023

Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Data Visualization 104

Gainsight

JANUARY 20, 2023

We recently covered how Customer Success (CS) teams can create digital scale at moments of truth during the implementation and adoption phases of the customer lifecycle. Building upon that strong foundation, you can also add digital-led strategies to critical moments such as revenue expansion opportunities and contract renewal.

Customer Experience 52

Customer Experience Strategy Customer Feedback Data Visualization 52

Userpilot

NOVEMBER 11, 2021

Even if you have the best customer retention in your industry, you’ll still experience churn. You need to put in efforts to bring your revenue up to a point where it exceeds the amount you lose due to churn, i.e., you need to aim for negative churn. Customer Churn is different from Revenue churn.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Experience 95

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Dashboard 94

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Don’t forget to include your customer success team — they’re critical.

Feedback Software 136

Feedback Software User Testing Customer Feedback Research Software 136

Userpilot

MARCH 9, 2022

In-app messages can encourage freemium users to upgrade to a paid subscription by highlighting the extra value of certain features — increasing expansion MRR in the process! In-app messages can increase customer lifetime value and improve retention rates by promoting advanced features or a personalized demo. Let’s get started!

Feedback Software 95

Feedback Software Messaging Customer Feedback Customer Experience 95

Userpilot

AUGUST 30, 2022

Do you know that upsell opportunities exist throughout the customer journey and all you have to do is identify and take advantage of them? This article shows you how to drive SaaS growth with upsells. You’ll learn: Why upselling benefits both you and the customer. NPS surveys are great for segmenting your loyal customers.

Customer Experience 97

Customer Experience User Testing Product Research Onboarding KPIs 97

Userpilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. What are key performance indicators (KPIs)?

Feedback Software 105

Feedback Software Analytic Tools Customer Experience User Testing 105

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Sounds simple, right? Not necessarily. Let's get started. What is SaaS marketing?

Feedback Software 117

Feedback Software User Testing Product Research Customer Experience 117

Userpilot

JULY 9, 2021

I’ve also included some tips on how to improve these metrics too. To measure the health of your business you need to track metrics that not only tell you if you're generating revenue but also give you insights into where you should focus your attention. Added MRR (Monthly Recurring Revenue) should be at least 3.5

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 98

Userpilot

OCTOBER 1, 2022

How can you stop losing customers in your user funnel and start getting to convert them faster? But how is it done properly? In this article, we’ll be discussing top strategies to optimize your user funnel, as well as 3 tools to help you do a funnel analysis to boost retention. Let’s get started.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience User Testing 95

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. Book a demo to learn more today

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Customer Experience Product Research 91

The Accidental Product Manager

SEPTEMBER 25, 2023

Advertising only works if your customers see it Image Credit: Nick Amoscato Every product manager wants to be responsible for a successful product. Right now the world of advertising is undergoing a major transformation that may impact how you can use it to reach your potential customers. That is where advertising comes in.

Advertising 73

Advertising Product Management Product Manager Management 73

Userpilot

SEPTEMBER 2, 2021

Whether you're trying to drive product expansion in your current market or want your business to conquer uncharted territory, a solid growth strategy is exactly what you need. Let's start with defining what a growth strategy actually is and how to measure the metrics it impacts. How is SaaS growth measured?

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userpilot

JULY 13, 2022

Trying to figure out how to calculate the customer lifetime value in SaaS? When it comes to calculating customer lifetime value, it can be one of the most challenging metrics. So let’s see how you can track the lifetime value of your customers and how to increase it to drive retention.

Feedback Software 105

Feedback Software Customer Experience Customer Feedback Data Visualization 105

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. At the awareness stage, customers are searching for a solution to a problem. What is a SaaS customer journey map?

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

Userpilot

SEPTEMBER 29, 2022

How can growth engineering help you take your marketing up a notch? A growth engineer’s responsibilities include testing out new ideas and building out new features or standalone tools to improve the customer experience. AARRR is an acronym for Acquisition, Activation, Retention, Referral, and Revenue.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

JANUARY 3, 2023

You’ll be trying to answer many questions at once: How do I find critical data points? Churn risk is the possibility that a customer will stop doing business with you. Identifying churn helps to: Improve retention and increase your base of loyal customers. Collect user feedback at every stage of the customer lifecycle.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Onboarding KPIs 96

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. Table of Contents. Conclusion.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

JULY 16, 2021

In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Improved in-app experiences would lead to a greater user activation rate by increasing the value of your product to customers. Source: Userpilot.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

AUGUST 29, 2022

Your customer success process can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. So, what customer success processes should you focus on as a CSM? Track customer sentiment with NPS surveys.

Feedback Software 97

Feedback Software Research Software User Testing Customer Feedback 97

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 96

Userpilot

OCTOBER 11, 2021

For SaaS businesses, customer retention is the easiest way to achieve growth. To achieve that, you need to first have an accurate idea about how your product is performing. Retention metrics allow you to measure the performance of your business in retaining customers and their revenue. You’ve come to the right place.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Research Software 97