Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Onboarding KPIs 85

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 85

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

Userpilot

MARCH 27, 2024

How often have you clicked away from a page simply because you couldn't find what you were looking for? The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Primary navigation gives users immediate access to the main sections of a website or application.

Feedback Software 98

Feedback Software Research Software Data Visualization Product Research 98

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. TL;DR The chasm is the gap in the product adoption curve between the early adopter and the early majority. Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning.

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Userpilot

OCTOBER 6, 2022

How can product managers use them to develop their products? An advantage is how the feature helps your customer. The product’s benefits refer to what the user gains from using it as well as how it’s better than its competitors. To deliver the right benefits to the right users, divide them into segments.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Customer Feedback 80

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations.

Onboarding KPIs 87

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 87

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Book a demo now to begin.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

UX Studio

APRIL 19, 2024

To make image and video generation tools more reliable and to increase creatives’ trust in them, we should take a critical look at the current user experience with these tools. In the following blog post, we’ll explore some of the issues and provide solutions for creating a better image-generation experience.

Generative AI 84

Generative AI Research Software Feedback Software Customer Experience 84

Userpilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Retaining and expanding existing accounts.

Feedback Software 83

Feedback Software Analytic Tools Product Research User Friction 83

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Search Engine Optimization (SEO) allows companies to reach more users with their content.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? TL;DR A resource center provides tailored content to aid users in problem-solving your product. Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started? Let’s dive right in!

Analytic Tools 84

Analytic Tools Feedback Software Framework Onboarding KPIs 84

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure.

Onboarding KPIs 82

Onboarding KPIs Analytic Tools Customer Experience Product Research 82

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 86

Analytic Tools Feedback Software User Testing Data Visualization 86

Userpilot

NOVEMBER 17, 2022

Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. 3 benefits of a successful customer onboarding process: Smoother product adoption. Increased customer satisfaction. Less churn. Use automation to save time.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Research Software 96

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software 90

Research Software Analytic Tools Feedback Software Data Visualization 90

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Book the demo to see how!

Onboarding KPIs 78

Onboarding KPIs Feedback Software User Testing Product Research 78

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. What is Pendo?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation.

Analytic Tools 85

Analytic Tools Data Visualization Research Software Onboarding KPIs 85

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

Analytic Tools 98

Analytic Tools Feedback Software UX Data Visualization 98

Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

JANUARY 14, 2023

It provides educational content which leads to increased engagement , conversions, and sales. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. What is a customer education program?

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Good friction can be introduced at various points in the onboarding process to increase adoption.

Product Research 96

Product Research Customer Experience User Friction Data Visualization 96

Userpilot

DECEMBER 17, 2021

How do you decide on which will bring you the highest ROI for your business? And this blog post will look at both concepts and answer every question you have about them. It also includes positioning, generating demand using a mix of marketing strategies, onboarding new users , driving them to activation , adoption , and retention.

Feedback Software 99

Feedback Software Research Software Product Marketing Marketing 99

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Research Software 96

Userpilot

OCTOBER 4, 2022

We’ll start by exploring what customer activation is and why it matters, cover the difference between a customer activation strategy and brand activation, set out how to craft a customer activation strategy of your own, and discuss the best tools for the job. Ready to get started? Let’s dive in! There are three critical reasons.

User Testing 85

User Testing Customer Experience Customer Feedback Data Visualization 85

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Onboarding KPIs 95

Onboarding KPIs Analytic Tools Strategy Customer Experience 95

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 78

Onboarding KPIs Feedback Software User Testing Analytic Tools 78

Userpilot

APRIL 11, 2023

Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value. Using checklists and interactive walkthroughs to drive product adoption. Using surveys like the NPS survey to collect user feedback and identify areas of improvement.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it.

Customer Experience 87

Customer Experience User Testing Analytic Tools Feedback Software 87

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. But how do they know it’s actually worth it when they don’t engage long enough to find out? A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Book a demo to learn more!

Feedback Software 81

Feedback Software User Testing Customer Experience User Friction 81

Userpilot

DECEMBER 13, 2021

What is a product adoption process? Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. That is, they need to promote product adoption.

Research Software 96

Research Software Feedback Software User Testing Customer Experience 96

Userpilot

MARCH 27, 2023

But The Room had a problem holding it back from executing its important mission… The Problem: the new members were not uploading their CVs How could anyone hire the new talent if the community members weren’t uploading their CVs after signing up? The Room is a company with a mission.

Analytic Tools 93

Analytic Tools Research Software Data Visualization User Testing 93

Userpilot

JUNE 26, 2023

Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. How to select the right metrics?

Onboarding KPIs 75

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 75

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users.

Analytic Tools 92

Analytic Tools User Testing Customer Feedback Feedback Software 92