Userpilot

MARCH 27, 2024

How often have you clicked away from a page simply because you couldn't find what you were looking for? The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Primary navigation gives users immediate access to the main sections of a website or application.

Feedback Software 102

Feedback Software Research Software Data Visualization Product Research 102

Userpilot

MARCH 13, 2023

Userpilot empowered Osano's product team to build various components in their app, such as upgrade screens, to fight delinquent churn and push for expansion revenue faster. This would massively reduce the turnaround time while also achieving a ‘significant increase in upgrades’ and a reduction in delinquent churn.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? When choosing the right free trial model, there are three factors to consider: product complexity, the product metrics you’re interested in tracking, and the length of your free trial. Trials can be tricky. There’s also the cost implication.

Feedback Software 86

Feedback Software Research Software User Testing Onboarding KPIs 86

Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them. Retaining a customer may not always be less expensive than acquiring a new one.

Customer Experience 95

Customer Experience User Testing Feedback Software Customer Feedback 95

Userpilot

MAY 23, 2022

A progress bar is a visual status representation of how a user is progressing in your SaaS. A progress bar is a visual status representation of how a user is progressing in your SaaS. A progress bar is a visual representation of how a user is progressing with a specific process in your SaaS. Ready to get going?

Feedback Software 94

Feedback Software Research Software User Testing Customer Experience 94

Userpilot

NOVEMBER 16, 2022

This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? How’s it different from function-oriented app onboarding? This article will guide you through how to use progressive onboarding to boost customer engagement in your app. Is it a better way to onboard new users? This can confuse the user.

UX 104

UX Customer Experience User Testing Data Visualization 104

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Adoption increases customer retention, reduces churn , and increases monthly recurring revenue. Welcome screens allow you to segment customers to provide personalized onboarding experiences to each of them. What is product adoption in SaaS?

Analytic Tools 97

Analytic Tools Research Software Onboarding KPIs Data Visualization 97

Userpilot

AUGUST 10, 2023

And, how to optimize it to provide an excellent user experience and reduce the time to value? Its goal is to show them how to use the product effectively to solve their problems. Simplifying the journey will reduce the time to value. Where does it start and where does it end? Focus on Aha! What is user onboarding?

Onboarding KPIs 81

Onboarding KPIs Customer Experience User Testing User Friction 81

Userpilot

MARCH 9, 2022

Onboarding checklists and other types of in-app messages can reduce the time between a user signing up and them having their AHA moment. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. Let’s get started!

Feedback Software 92

Feedback Software Messaging Customer Feedback Customer Experience 92

Userpilot

JUNE 22, 2022

In this article, we’ll show you why designing engaging first-time experiences is important, how to apply this to your product’s empty state and some of the best examples out there, to inspire you. Take advantage of a blank slate to showcase your product, reduce frustration, and decrease time to value for a higher retention rate.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

APRIL 30, 2022

Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. In this blog post, you’ll learn an honest opinion about both growth strategies. In this blog post, you’ll learn an honest opinion about both growth strategies.

Feedback Software 100

Feedback Software User Testing Customer Feedback Customer Experience 100

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. No-code tools are making complex tasks simple, such as building in-app product tours. Book a Userpilot demo to find out how you can enhance your in-app experiences to keep up with the behavior trends for 2024.

Analytic Tools 100

Analytic Tools Data Visualization User Testing Reporting Tools 100

Userpilot

FEBRUARY 7, 2023

An onboarding tutorial is, in essence, a series of structured steps in the user onboarding flow that help explain how to utilize your product and its core features. But it’s far more complex than you might think: it’s not just about helping first-time users learn how to use your product. Ready to get started?

Research Software 94

Research Software Onboarding KPIs Data Visualization Customer Experience 94

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

JULY 27, 2021

Without in-app experiences guiding the new users through your product such as tooltips , checklists , and welcome screens , it’s unlikely that your users would stay with your product long enough to activate. And how can you tell whether you’ve designed them properly? Stay tuned for the answers to these questions. Embedded UX patterns.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

MARCH 30, 2022

Adoption vs engagement metrics: how are they different or are they the same? So, let’s see what adoption and engagement metrics are all about and how you can improve them. Gamification and welcome screens make the onboarding process fun and engaging, thus driving value. However, engagement alone isn’t enough.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 94

Userpilot

MARCH 16, 2022

User onboarding flows are crucial: how your product is introduced to new customers has an enormous impact on their overall experience and product adoption. You should craft an onboarding flow that slashes the time it takes to reach that tipping point, reducing the time to value. Let’s dive in! Let’s dive in!

Data Visualization 103

Data Visualization Customer Experience User Testing Customer Feedback 103

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. Want to see how Userspilot can help you optimize your product funnel?

Analytic Tools 90

Analytic Tools Data Visualization Research Software Onboarding KPIs 90

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? Let’s look at their exact differences and how each of them can improve the onboarding experiences. Let’s look at their exact differences and how each of them can improve the onboarding experiences. Macro conversions are the primary objectives of your business.

Customer Feedback 93

Customer Feedback Customer Experience User Testing Feedback Software 93

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Add a gamification element like a progress bar to a survey with several screens to prompt customers to complete it. Typically applied for signups surveys or surveys with multiple screens.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Product Research 92

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

JANUARY 13, 2021

Welcome screens in SaaS apps are an underutilized piece of real estate that can be so much more than just a welcome message. A well-designed welcome screen can have a significant impact on your new user activation, satisfaction level, and ultimately – churn and retention. If you think I’m overselling it – keep reading.

Research Software 66

Research Software Customer Experience Product Research Data Visualization 66

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Nurturing new customers is the best way to reduce churn and increase expansion revenue.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

Userpilot

MARCH 26, 2020

But how do you know what is not working? And how do you know which approach will be best to fix it? In this post – we will address exactly that – how you can reduce churn in a data-driven way, by doing the right product experiments: Why should you run product experiments.

Analytic Tools 111

Analytic Tools Research Software Customer Experience Onboarding KPIs 111

Userpilot

MARCH 17, 2022

Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. End-user training is all about educating customers on what software offers and how they can maximize their usage. End-user training bridges the gap between mere signups and actual usage of SaaS products.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

FEBRUARY 15, 2023

We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. TL;DR A product tour demonstrates to your customers exactly how to use your product’s features. You’ve landed at the right place.

Feedback Software 94

Feedback Software Analytic Tools Onboarding KPIs User Testing 94

Userpilot

JULY 4, 2022

Here are some of the most common mistakes that designers and product managers make and how to avoid them. Here are some of the most common mistakes that designers and product managers make and how to avoid them. Designing a great UX drives user adoption, boosts customer retention and loyalty, reduces churn, and improves SEO rankings.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

MAY 30, 2022

And you can do that using feedback that engages and explains how your product works. This article will show you how you can offer valuable feedback and improve usability using visual feedback. This reduces friction, improves the experience, and drives product stickiness. – feedback progress bars.

Feedback Software 74

Feedback Software User Testing Customer Feedback Data Visualization 74

Userpilot

MARCH 28, 2022

Investing in good UX design will remove unnecessary friction from your product and reduce churn. Get a demo to see how! Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? Great UX design helps users easily achieve their goals and complete their tasks without friction.

Analytic Tools 110

Analytic Tools Feedback Software UX Data Visualization 110

Userpilot

FEBRUARY 18, 2022

This is especially complex when trying to balance acquisition, retention, and expansion. If you have a complex SaaS product then you should consider using both a free trial and a demo in your acquisition strategy. How long should a SaaS trial be? What is a trial pricing strategy in SaaS? Free trial vs paid trial vs freemium.

Feedback Software 52

Feedback Software User Testing Onboarding KPIs Customer Feedback 52

Userpilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? So let’s look at how you can boost product adoption and drive growth. So let’s look at how you can boost product adoption and drive growth. How to measure product adoption rate?

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 95

Customer Experience User Testing Data Visualization Construction 95

Userpilot

JULY 8, 2022

If you are wondering what Feature-Driven Development (FDD) is and how it can improve your product management processes, you are in the right place! This reduces the risk. This is how team members communicate with each other. In the article, we explore what FDD is, the benefits of using it, its stages, and best practices.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97

Userpilot

DECEMBER 6, 2022

Figuring out how to get users to part with their hard-earned cash and actually pay for your product is a big challenge. It could be product trial onboarding that helps you figure out how to solve it. Ready to get started? Let’s get into it! helps customers experience value faster). It also improves retention (i.e.

Feedback Software 97

Feedback Software Analytic Tools Customer Feedback Customer Experience 97

Userpilot

NOVEMBER 17, 2021

WalkMe’s feature mainstays are their on-screen application overlay guidance elements including WalkThrus, SmartTips, and ShoutOuts. In other articles we’ve already looked at how it fares against competitors in its class, such as WalkMe vs. Pendo and WalkMe vs. Whatfix. Impressive? Definitely. Maybe, maybe not. So let’s dig right in!

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

NOVEMBER 19, 2022

Here are 4 actionable strategies to improve your customer service KPIs: Use interactive walkthroughs to give step-by-step guidance to customers and reduce dependency on the support team. Build an in-app help center to offer self-service support, reduce pressure on the support team, and decrease support costs.

Onboarding KPIs 96

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 96